Flight delay and cancellation compensation, Jet2.com ONLY

JPears

(And in the real world, legal professional regulation is limited in its effectiveness....)

PomBear

That’s what I was hinting at...

Just seems somewhat unethical to get legal professionals to attempt to defend claims that aren’t defensible.

JPears

PomBear wrote: »

That’s what I was hinting at...

Just seems somewhat unethical to get legal professionals to attempt to defend claims that aren’t defensible.

Ethics, to an outside observer such as myself, are a strange thing in the legal world. My understanding, to a point:
The client employs the services of the legal representative who should act in their best interests (and interestingly, to an extent, there is an obligation to extend that to the opposing party in matters where the judge or other appointed official is erring from the correct legal path)
That includes advising the client of a poor prognosis in winning a case, but still allowing the client to proceed. Either way, the legal rep will still normally get paid, win or loose. The legal firms will run their business model on a certain number of win/loose scenarios. Botts took a punt with Huzar and are now reaping the benefits. I suspect if they had lost, Botts would probably not have continued in the flights delay world.
One could argue that if everybody "played safe" and didn't challenge, when they thought they had a valid case, then we may not have benefited from Sturgeon, Huzar et al?
Unfortunately Jet2 seem to make a point of challenging to the wire where they think they have the slimest chance. It has cost them and the other airlines dearly in the past....

PomBear

I’ve only been to court once before (for a claim against a previous employer for indirect sex discrimination). It settled on day 2.

Their solicitor had attempted to get ex- employer to settle prior to hearing. They refused, so their solicitor was
working on ex-employer’s instructions. We arrived at court, and their barrister immediately suggested they settle... Ex-employer forced it to go to day two of hearing, and then settled...

But, and I went off topic, it seems Jet2 employ legal executives to fight every case, even when they know they don’t have a case, or may have already (hypothetically!) paid out. That seems to me, to be pushing the boat in terms of what they are requesting if they’re “professionally” regulated staff.

Bexybexbex

Do they have to have legal qualifications to be called a legal executive? I just thought it was someone writing the 'In our opinion, this is due to extraordinary circumstances' regardless of what is said. I once did a student job at a well known bank and it was all very much template driven with no real sense of what was being written. I assumed it was something similar.

JPears

Probably. Who knows? It doesn't really matter in the scheme of things. Its much cheaper for J2 to employ a "legal executive", whatever that maybe, than a solicitor, to send a letter out, fobbing a customer off with any old excuse.

legal_magpie

At one time non solicitors working for solicitors were called “clerks” or “managing clerks”. The term “clerk” fell into disuse and was replaced by “Legal Executive”. Much later the term could only be used by someone who is a member of the Institute of Legal Executives. If you want to know more see https://www.cilex.org.uk/about_cilex
Nowadays the term “paralegal” is used to describe any unqualified person carrying out legal work, often with few if any qualifications.

PomBear

Ahh. So they use unqualified staff with little legal training in their customer hindrance department, in the hope you won’t pursue your claim.

PomBear

Just wondered, for any who have made a claim by snail mail, how long does it take to process and issue the claim? I know the claim is deemed served two days after the courts post the N1 to the defendant. Sent my claim to Salford (address on Courts & Tribunals website) with payment two weeks ago. Have heard nothing and cheque hasn’t been cashed... Wondering if I need to resend?

JPears

Can you check online?
I'm sure you should receive a copy of the summons.
Perhaps ring the court?