Flight delay and cancellation compensation, Jet2.com ONLY

Tyzap

bels333 wrote: »

I'm a bit concerned over the bit of the Bott & Co T&Cs where it says

Is there a chance I could end out of pocket pursuing this? I was under the impression that you only pay if you win but this contradicts itself.

Hi bels333,

I think it's all standard wording but give them a call to clarify and put your mind at rest. They are quite friendly.

Good luck.

Breng

I was delayed in Tenerife on 27th Jube also but not sure if we can claim as we were on a package holiday with jet2hoildays Does anyone have any help on this Sure it states somewhere it was for flights
only and not package holidays

Tyzap

Breng wrote: »

I was delayed in Tenerife on 27th Jube also but not sure if we can claim as we were on a package holiday with jet2hoildays Does anyone have any help on this Sure it states somewhere it was for flights
only and not package holidays

Hi Breng,

Flights within a package are covered by the 261 regulation as specified here...

2.2.6. Scope of the Regulation in relation to the Package Travel Directive
Article 3(6) and Recital 16 of the Regulation stipulate that it also applies to flights within a package tour, except where a package tour is cancelled for reasons other than cancellation of the flight.

However, with regards to the FTS situation, please read bels333 posts, just prior to yours, as the same applies to you.

Good luck.

bels333

Well Jet2 have responded to me as I contacted them directly originally before going to BOtt&co to say, as I thought they would that

'On investigation, the aircraft due to operate your flight was unable to do so as scheduled due to Air Traffic Control Restrictions, more specifically, the closure of the runway.

After careful review, we believe the above reason constitutes an extraordinary circumstance. We also strongly maintain that all reasonable measures were taken to both prevent the extraordinary circumstances and reduce the delay. Compensation for delays caused by extraordinary circumstances are excluded under EC Regulation 261/2004.
'

I have spoken to Bott and have forwarded the information on to them. Really can't see us winning this one but will wait to hear what they say!

Justice13075

I don't think Bott would take it on if they didn't think they had a chance of winning. They might know something we don't

bels333

Yes thats the impression I got too but we will see! I will keep you all posted

loukeal

hi i am looking for a little advice. we were delayed in March with jet2 in lanzarote. we wrote to jet 2 and they said we were not entitled to anything so I wrote to CAA who then passed my complaint to the CAA in Spain who have wrote to me and said jet2 have to pay out. so my question really is how long will it take for jet2 to pay out and contact me?

Tyzap

loukeal wrote: »

hi i am looking for a little advice. we were delayed in March with jet2 in lanzarote. we wrote to jet 2 and they said we were not entitled to anything so I wrote to CAA who then passed my complaint to the CAA in Spain who have wrote to me and said jet2 have to pay out. so my question really is how long will it take for jet2 to pay out and contact me?

They won't, is the short answer.

You have gone about this the long way by contacting the CAA and then AESA, both are unable to force J2 to pay you.

What are the circumstances leading to your claim? we can then asses it and advise further.

Please read Vaubans guide, google and download it, for lots of info and advice.

Good luck

NoviceAngel

loukeal wrote: »

hi i am looking for a little advice. we were delayed in March with jet2 in lanzarote. we wrote to jet 2 and they said we were not entitled to anything so I wrote to CAA who then passed my complaint to the CAA in Spain who have wrote to me and said jet2 have to pay out. so my question really is how long will it take for jet2 to pay out and contact me?

EDIT - Tyzap has had his weetabix (other ceareals available) I'm far too slow in the garden with a glass of Chardonnay lol

But I'll leave my answer here anyway -


Hi loukeal,

Jet2 can completely ignore any order from the AESA.

So you will have to start by writing again to Jet2 with a NBA- all explained in Vaubans guide, but what was the reason for J2 refusing compensation and if you tell us a bit more about the flight we can give you our opinion on whether you have a valid claim under EC261/2004

Tyzap

NoviceAngel wrote: »

EDIT - Tyzap has had his weetabix (other ceareals available) I'm far too slow in the garden with a glass of Chardonnay lol

At least we're on the same page, if not beverage:beer: