Flight delay and cancellation compensation, Jet2.com ONLY

Justgoofy

I lodged a complaint with Jet 2 regarding LS2122 SOF-MAN (28/01/17) on Wednesday just gone (08/02/17). I received an automated reply almost immediately announcing their aim to reply within 21 days. The following day I received another email which included the following:

All correspondence regarding delays and EC Regulation 261/2004, including any requests for an update of an open claim, must be submitted in writing.

Please ensure the following is included in initial correspondence:

• Passenger names
• Booking reference
• Date of travel
• Flight number
• Copy of booking confirmation or boarding pass

Please note, without all the information required, we will be unable to consider your correspondence.

Please send all correspondence to the following postal address: EC 261/2004 Team, Customer Services, PO Box 284, Leeds LS11 1GE.

It would seem that Jet 2 are following Ryanair's example and making the process as difficult as possible ...

NoviceAngel

Justgoofy wrote: »

I lodged a complaint with Jet 2 regarding LS2122 SOF-MAN (28/01/17) on Wednesday just gone (08/02/17). I received an automated reply almost immediately announcing their aim to reply within 21 days. The following day I received another email which included the following:

All correspondence regarding delays and EC Regulation 261/2004, including any requests for an update of an open claim, must be submitted in writing.

Please ensure the following is included in initial correspondence:

• Passenger names
• Booking reference
• Date of travel
• Flight number
• Copy of booking confirmation or boarding pass

Please note, without all the information required, we will be unable to consider your correspondence.

Please send all correspondence to the following postal address: EC 261/2004 Team, Customer Services, PO Box 284, Leeds LS11 1GE.

It would seem that Jet 2 are following Ryanair's example and making the process as difficult as possible ...

That's actually quite straight forward and certainly Jet2 have always operated this way. Most of the info they are requesting IMHO is the minimum that they require to process the claim.

I'm surprised they aren't asking for the boarding passes!

Good luck

NoviceAngel

Tyzap

Yes they are past masters of the art, as many of us have found out.

I would submit your details as requested but stick to a reasonable time to hear back from them, say 14 or 21 days.

They have, thus far, refused to join a CAA recommended ADR scheme so you can either go down the MCOL route or talk to a Flight Delay Solicitor.

Read 'Vaubans guide' found via Google and post any questions here.

Good luck.

NoviceAngel

Justgoofy wrote: »

I lodged a complaint with Jet 2 regarding LS2122 SOF-MAN (28/01/17) on Wednesday just gone (08/02/17). ...

Just out of interest, can you tell us a bit more about the delay and we can tell you if we think you are entitled to compensation under EU261/2004

Gallows20

Hi, I was also on flight LS2122 from SOF to MAN on 28th January. I completed the letter template from MSE and submitted my claim in early February. This morning I received a letter from Jet2 with a cheque for £340.20. A great result! ����

I also tried to claim on behalf of four other travelers in our party but Jet2 have said that they need written permission from each person in order to process these claims. Is it as simple as a letter from each person and sending them all in to Jet2 or am I better doing something else? Anyone found this with airlines or Jet2? It seems a reasonable request to me.

NoviceAngel

Gallows20 wrote: »

Hi, I was also on flight LS2122 from SOF to MAN on 28th January. I completed the letter template from MSE and submitted my claim in early February. This morning I received a letter from Jet2 with a cheque for £340.20. A great result! ����

I also tried to claim on behalf of four other travelers in our party but Jet2 have said that they need written permission from each person in order to process these claims. Is it as simple as a letter from each person and sending them all in to Jet2 or am I better doing something else? Anyone found this with airlines or Jet2? It seems a reasonable request to me.

J2 have paid your claim, so there should be no problem for others in your party to claim, in this instance I think their request is not unreasonable so get all members of your party to lodge a claim.

Trust me, that's a good result from J2

Gallows20

Update on flight LS2122 from SOF to MAN on 28th January. Four further cheques received yesterday for the other passengers in our party. An excellent result and, thanks to all the information on this site, a pretty easy process.

NoviceAngel

Gallows20 wrote: »

a pretty easy process.

Trust me, it hasn't always been. :beer:

Congratulations on your success and thanks for letting us know the outcome

pcyuljr

Hello,

I have previously claimed compensation for my parents, so I am not a complete newbie. However, my own situation is quite different and I would appreciate any discussion/advice around it.

On Saturday 17th June my departure time from Manchester Airport to Thessalonika (Greece) was delayed for 2hrs 50 minutes. This was due to the aircraft, when we had all boarded, getting a burst rear tyre as we were taxing due to debris around the aircraft. We had to all get off and the company get another aircraft.

We were due to land in Greece between 6pm and 6.30pm.

After the delayed departure, we arrived at Thessaloniki (late obviously) but were then unable to land due to the wind. The pilot did attempt one landing, but aborted and then decided to not try again. As such we were diverted to Athens airport, finally landing with doors open at about 10pm. Thus 4 hrs later and at a different airport than we should have done.

We were put up overnight in Athens by Jet2 and the following day, flew back to Thessaloniki finally arriving with doors open at 1.40pm.

Thus we arrived at our correct airport about 19hrs after we should have done due to a mixture of issues.

Can anybody please provide some guidance or thoughts on these various issues as overall we lost a day of our holiday. Both of us also have travel insurance.

(Of note we were also delayed 2hrs upon returning, but that's an aside...I think)

Many thanks.

Caz3121

I suspect the overall delay will be apportioned. If you say 2 hours 50 mins was due to a claimable event and the remainder was related to weather, I am guessing their response will be that that portion of the delay was under 3 hours. Try your flight number in a couple of the NWNF sites EUClaim, bottonline and see what their view is...it will say if extraordinary circumstances would likely apply