Flight delay and cancellation compensation, Jet2.com ONLY

nigemcdee

Hi,

Having trouble receiving compensation from the airline, they are asking for a copy of the boarding passes which I do not have and all the details of my booking were download to my laptop which is now dead. they are now asking for a £10 admin fee to release data to process my claim, are they correct in doing this as a friend of mine who was on the same flight as made a claim and been successful without the information they request, but he works for a firm of solicitors and sent the letter on headed paper. help needed

thanks

Nige

111KAB

nigemcdee - read Vauban's Guide.

legal_magpie

In answer to question, you don't have to produce boarding passes although it helps to prove that you were on the flight. Depending on how long ago the flight was, they have records. If you have made a subject access request, they can charge a £10 fee but not if you have simply intimated a claim. But do read Vauban's excellent guide for more details

NoviceAngel

Nothing more to be said, there's a link hidden in my signature.

Good luck

DrA_Harrogate

Sounds like you're new to this caper. Airlines throw out a lot of chaff to try to put people off and sometimes it works. As long as you have a record of being on the flight e.g. expenditure record for ticket purchase etc, you don't need Boarding Passes they're just erecting another barrier for you to surmount.

However, now you have followed m'colleagues' excellent advice and read Vauban's Guide (and I suggest you read through various posts) you won't be falling for that, will you?

howticklediam

Yes, you don't need boarding passes in court, just the probability that you were on the flight, and you can use all sorts of evidence to show that. You could probably even ask your friend to act as a witness and testify that they were there with you. But Jet2 won't make an issue of this in court. They asked me for "strict proof" but it came to nothing in the end.

So if you're sure you have a claim, judging by your friends's settlement you do, then just start court proceedings and they will pay up if that's the only obstacle.

NoviceAngel

Can't see it getting anywhere near court this one, as soon as the NBA is issued I bet they pay.

akf1006

I booked a holiday with Jet2 August 2015 for July 2016. The flight was originally stated as 07:00 take off. This was moved in two stages to 14:00. After complaining to Jet2 they basically said that under 8 hours there's not much I can do and cannot have compensation; I could have changed holiday but others were dearer and not what I wanted. The flight departed at 15:03 which means it was 8 hours & 3 mins from the original time advised when booked. Am I entitled to compensation for this.

Vauban

akf1006 wrote: »

I booked a holiday with Jet2 August 2015 for July 2016. The flight was originally stated as 07:00 take off. This was moved in two stages to 14:00. After complaining to Jet2 they basically said that under 8 hours there's not much I can do and cannot have compensation; I could have changed holiday but others were dearer and not what I wanted. The flight departed at 15:03 which means it was 8 hours & 3 mins from the original time advised when booked. Am I entitled to compensation for this.

If they gave you more than a fortnight's notice of the change, no. If not, yes.

Caz3121

Vauban wrote: »

If not, yes.

or maybe no :-)
poster states

The flight was originally stated as 07:00 take off. This was moved in two stages to 14:00. ......The flight departed at 15:03 which means it was 8 hours & 3 mins from the original time advised when booked

I guess it depends when these 2 changes were made
Were they both made within 14 days of the flight?
What is important is what was your departure time to be as at 14 days before the flight....if it was 14:00 then your flight was delayed 1 hours and 3 mins so compensation does not apply
If, for example, 14 days before the flight you had a time of 11:00 for departure then it was subsequently moved then compensation may apply