Flight delay and cancellation compensation, Jet2.com ONLY

Terry_bob

Weemac wrote: »

I have also just received a reply eventually from Jet2 today giving the "extraordinary/unexpected flight safety shortcoming" reply - take it this must be a standard reply as many of us have received this. Just wondered where I go from here?

Jet2's customer service complaints dept seem a bit confused with dates though as their first sentence in their letter was "Thank you for your letter received by us on 27th June 2010" (this was the date of our delayed flight and I sent my letter to them on 15th November 2012!) and then they say "I was very sorry to read that your flight on 27th June 2012 was delayed". If they can't even get the dates right what chance is there for them to deal to with complaints properly??!!

I would appreciate any advice as to what I do now regarding my complaint. Thanks

Do you have the flight details. Was it alate flight from Malaga to leeds that set off and returned to Malaga after about 1 hour due to cabin temperature

fight2survive2013

hi preparing bundle for court, please can someone help me with link to the supreme court judgements for huzar and dawson I what to put them both in my court bundle. thanks

NoviceAngel

fight2survive2013 wrote: »

hi preparing bundle for court, please can someone help me with link to the supreme court judgements for huzar and dawson I what to put them both in my court bundle. thanks

https://forums.moneysavingexpert.com/discussion/comment/67018383#Comment_67018383

When's the date of the hearing ?

fight2survive2013

thanks for that. case due to be heard 24th march, jet2's main defence was claim over 2 years ago and a knock on affect for the last flight having to land at Manchester instead of leeds the previous day due to bad weather. original flight was in September 2008. case has been stayed twice previously.

NoviceAngel

fight2survive2013 wrote: »

thanks for that. case due to be heard 24th march, jet2's main defence was claim over 2 years ago and a knock on affect for the last flight having to land at Manchester instead of leeds the previous day due to bad weather. original flight was in September 2008. case has been stayed twice previously.

This may also help https://forums.moneysavingexpert.com/discussion/5189345

http://forums.moneysavingexpert.com/showpost.php?p=59429463&postcount=580

Do let us know how you get on.

The very best of luck my friend.

Cheers,

NoviceAngel

howticklediam

fight2survive2013 wrote: »

thanks for that. case due to be heard 24th march, jet2's main defence was claim over 2 years ago and a knock on affect for the last flight having to land at Manchester instead of leeds the previous day due to bad weather. original flight was in September 2008. case has been stayed twice previously.

Yes, good luck. What court are you in?

PeterJA

Are there any MSE users who were on flight LS633 from East Midlands to Tenerife on 14/09/13?
This flight was delayed for 6 hours due to what was described as a technical fault with one of the aircraft not closing properly. I will not go into all the ins and outs with regard to everything that occurred.
Sent off a letter requesting compensation from Jet2 for myself and my partner. Received a reply saying "Following our investigation into the delay to your flight, we consider that the delay was caused by an unexpected flight safety shortcoming, which constitutes an extraordinary circumstance." Further down in the letter Jet2 say "on this occasion, the flight safety shortcoming was related to a technical fault."
I was also told by Jet2 that I could not make a claim on behalf my partner as she has to make an individual claim herself.
Can anyone advise me if a technical fault can be seen to constitute an extraordinary circumstance please, also if it is correct that my partner has to make her own individual claim and I cannot make a joint claim even though we are traveling together?
I was of the understanding that a technical fault normally occurs as a result of lack of care or maintenance, is this correct.
Thank to anyone who is able to advise me.

111KAB

PeterJA - please read Vauban's guide - you have a valid claim.

howticklediam

PeterJA wrote: »

Are there any MSE users who were on flight LS633 from East Midlands to Tenerife on 14/09/13?
This flight was delayed for 6 hours due to what was described as a technical fault with one of the aircraft not closing properly. I will not go into all the ins and outs with regard to everything that occurred.
Sent off a letter requesting compensation from Jet2 for myself and my partner. Received a reply saying "Following our investigation into the delay to your flight, we consider that the delay was caused by an unexpected flight safety shortcoming, which constitutes an extraordinary circumstance." Further down in the letter Jet2 say "on this occasion, the flight safety shortcoming was related to a technical fault."
I was also told by Jet2 that I could not make a claim on behalf my partner as she has to make an individual claim herself.
Can anyone advise me if a technical fault can be seen to constitute an extraordinary circumstance please, also if it is correct that my partner has to make her own individual claim and I cannot make a joint claim even though we are traveling together?
I was of the understanding that a technical fault normally occurs as a result of lack of care or maintenance, is this correct.
Thank to anyone who is able to advise me.

The only way is to take them to court. They won't engage properly with you at all until you do. And they certainly won't pay up. There are no rules about how to make a claim directly to them, it's up to the airline to be as awkward or helpful as they see fit. If it's a technical fault it is almost certainly NOT an extraordinary circumstance. This is a well documented subject on this forum, and j2 have just lost a test case to delay cases on the question of what constitutes extraordinary circumstances. But you'll have to do a bit of digging.

One thing to note is that j2 are using a two year limitation in your T&Cs to bring a legal action against them as their primary defence these days. So whatever you do, get your claim in court before two years is up or you'll probably have to fight this as well as extraordinary circumstances.

NoviceAngel

Have a busy evening, but wanted to let everyone know my news!!!!

Dated 26th Feb 2015.

STAY LIFTED!!!!

I wonder if the Allen case had anything to do with things?!?!

:j:T:j

Cheers,

NoviceAngel