We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Flight delay and cancellation compensation, Jet2.com ONLY

Options
1117118120122123384

Comments

  • Csi_from_Leeds
    Csi_from_Leeds Posts: 1 Newbie
    edited 3 April 2014 at 3:37PM
    Hi All, I just received the usual reply from Jet2 on my claim that my flight was delayed in 2011 and they can not consider any claims older than 2 years...
    I read the FAQ s and I see that I still can claim, but can anyone send me a template letter how to do it?
    Thanks a lot
  • David_e
    David_e Posts: 1,498 Forumite
    Part of the Furniture Combo Breaker
    can anyone send me a template letter how to do it?

    If you want it done for you, you'll need to pay.
  • Hi folks,
    I was delayed just less than 12 hours with Jet2 back in Sept 2007 and only found out recently that its possible to claim. Its annoyed me all of this time, and I haven't flown with Jet2 since as we got no compensation at the time. It was due to technical difficulties but we lost a full day from our holiday.

    I wrote to Jet 2 a couple of weeks ago with the template letter and got the response that they could only look at claims within the last 2 years. I will write another letter indicating i am unhappy with this response and that under EU rules they have to look at claims back to Feb 2005. However on the CAA online form, they ask for flight number which I don't have. I have proof of booking (credit card statement) and the date i flew (13th Sept 2007 from BFS to Malaga) but thats it. Can anyone help with that?
  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    No one can help, Turbogirl, because you are out of time. (It's six years)
  • Caz3121
    Caz3121 Posts: 15,834 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    turbogirl wrote: »
    However on the CAA online form, they ask for flight number which I don't have. I have proof of booking (credit card statement) and the date i flew (13th Sept 2007 from BFS to Malaga) but thats it.

    You also missed the Flightstats details in the FAQs
    You can indeed make a claim for flights back to 2005, however the airline can quite happily reject your claim or ignore you, safe in the knowledge that you are too late to take them to court (which is where Jet2 claims appear to need to go)
    You would need to have started court proceedings by September 2013
  • Caz3121 wrote: »
    You also missed the Flightstats details in the FAQs
    You can indeed make a claim for flights back to 2005, however the airline can quite happily reject your claim or ignore you, safe in the knowledge that you are too late to take them to court (which is where Jet2 claims appear to need to go)
    You would need to have started court proceedings by September 2013

    Thanks, got the flight number so will try with CAA since ive gone this far!
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    turbogirl wrote: »
    Thanks, got the flight number so will try with CAA since ive gone this far!


    Sorry to say (as others) you are wasting your time.
  • Caz3121
    Caz3121 Posts: 15,834 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    turbogirl wrote: »
    Thanks, got the flight number so will try with CAA since ive gone this far!

    I doubt CAA will look at anything that far back either...complete waste of time
  • 111KAB wrote: »
    Sorry to say (as others) you are wasting your time.

    Yes they came back already indicating 6 years. was worth a try. Thanks for your replies.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.