Flight delay and cancellation compensation, Ryanair ONLY

Steve_xx

Dr Watson - going back to my post #856. I've sent Ryanair a final missive and don't know whether I will get a response re the cancellation of 22.40hours Barcelona to Manchester flight on 22 August.

By the way I contacted Manchester airport to get their take on the time that the aircraft from Manchester to Barcelona, that should have formed our aircraft, left etc. But they declined to say! So it is still a mystery as to where and when that aircraft landed, though we know that it left Manchester 32 minutes late, ie should have left at 18.40 hours and actually left at 19.12 hours.

I initially thought that I need to make a complaint to the CAA. But as the canbcelled flight was from Barcelona I'm thinking that I need to be contacting the Spanish CAA. What say you?

111KAB

Steve_xx - you are correct that AESA (Spain/Madrid) are the correct authority however ..... they carry no authority/jurisdiction over your delay. Not really worth approaching them as whilst they may well support you their response will be totally discounted by Ryanair. So by all means obtain their comment to add to your paperwork but do not get excited when they agree with you.

Steve_xx

111KAB wrote: »

Steve_xx - you are correct that AESA (Spain/Madrid) are the correct authority however ..... they carry no authority/jurisdiction over your delay. Not really worth approaching them as whilst they may well support you their response will be totally discounted by Ryanair. So by all means obtain their comment to add to your paperwork but do not get excited when they agree with you.

Thanks for this information. I think I probably should contact them so that I can demonstrate that I have made all reasonable attempts etc.

On the one hand I'm thinking of going down the court route, but one really likes to have more fact before doing so. I've tried to find out from Ryanair where that aircraft was when it should have been at Barcelona and I put it to them that other planes departed before and after ours was due to. But so far they have not answered any of the set of questions I put to them.

Therefore it is a risky strategy to issue court proceeding at this point I think.

With that in mind I am minded to hand it one of the no-win-no-fee outfits. It's worth 500 Euros or £406 ish and if it costs 30% of that and someone else has all of the risk then I'm happy enough to go along with in return for zero loss to me if we lose.

111KAB

If you are going NWNF you may as well go now and then just forget it for a while. Pointless you really doing anything yourself other that filling in the solicitors/NWNF initial paperwork.

Steve_xx

I'll see if Ryanair reply to this last missive which is based on the template letter on this website with a few adjustments.

I didn't receive a satisfactory response from Ryanair regarding their assuming that my sterling expenses were in euros. So they have underpaid me on the expenses too. I've adjust the template letter so as to make mention of this. I figured it may add weight if I were to take them to court myself.

By the way is there a preferred outfit if I decided on the no-win-no-fee route?

Dr_Watson

Steve_xx wrote: »

Dr Watson - going back to my post #856. I've sent Ryanair a final missive and don't know whether I will get a response re the cancellation of 22.40hours Barcelona to Manchester flight on 22 August.

By the way I contacted Manchester airport to get their take on the time that the aircraft from Manchester to Barcelona, that should have formed our aircraft, left etc. But they declined to say! So it is still a mystery as to where and when that aircraft landed, though we know that it left Manchester 32 minutes late, ie should have left at 18.40 hours and actually left at 19.12 hours.

I initially thought that I need to make a complaint to the CAA. But as the canbcelled flight was from Barcelona I'm thinking that I need to be contacting the Spanish CAA. What say you?

Steve,
111KAB is of course absolutely right and that AESA are the NEB that you should be contacting if you so wish.
Where myself and 111KAB differ sometimes in opinion is on the 'usefulness' of any findings from them in your favour.
111KAB again rightly quotes from personal experience and from that of others, that their findings are 'weightless'.
Carrying on the same theme of personal experience, I found that their findings in my favour were a good base point for my legal argument....
It's up to you, there are arguments against in the majority about bothering, and some...and only some, in favour.
Regarding NWNF company, I'd be using the boys who 'played a blinder' in the recent Huzar and Dawson cases.

Steve_xx

Dr_Watson wrote: »

Steve,
111KAB is of course absolutely right and that AESA are the NEB that you should be contacting if you so wish.
Where myself and 111KAB differ sometimes in opinion is on the 'usefulness' of any findings from them in your favour.
111KAB again rightly quotes from personal experience and from that of others, that their findings are 'weightless'.
Carrying on the same theme of personal experience, I found that their findings in my favour were a good base point for my legal argument....
It's up to you, there are arguments against in the majority about bothering, and some...and only some, in favour.
Regarding NWNF company, I'd be using the boys who 'played a blinder' in the recent Huzar and Dawson cases.

Thanks for this. Yes I'm kinda thinking on the lines that I ought to seek some clarification from AESA, and if their advice is favourable then it ought to at least add weight to any case. Even if I do go on the no win no fee route it will be helpful for that company I'm sure if I can offer them details of all the correspondence I've sent to and received from Ryanair thus far. I realise that this hunges on the weather situation at the time.

However, in my my mind is the vague situation surrounding the whereabouts of that aircraft when it ought to have been at Barcelona. I am also mindful of the fact that it leaving Manchester late on the inbound leg to Barcelona may have affected it's ability to be able to land there. Had it been on time then it may have been able to land and had it done so then it may have been able to leave again albeit later than it was scheduled to.

chrisjeffries

Dr_Watson wrote: »

Chris,
This is total rubbish from the courts, and you have hit your first hurdle in negotiating the ESCP process, UK courts are generally not up to speed with it.
Go to my post 569 for a detailed guide on taking RA to court using the ESCP.

If you still need a court where they are familiar with the ESCP, then use The Combined Sheffield Court Centre (Google them). They dealt with my case and at least one other forum user using ESCP (albeit after a bit of guidance (the court that is)).
Any more probs, post back on here and we'll deal with it.
Good luck and keep going- your journey has just begun!!!

Thanks Dr Watson.

We had been following the guide until now, and thought it strange that you hadn't mentioned the N510 Form.

Think its best if we try a different court. Will give the Combined Sheffield Court Centre a go then!

Chris

beechville96

Anyone on this flight who would like to contact me to fight Ryanair re the 7 hour delay on Tuesday 21st October.Received an e mail from them saying that no compensation due owing to "extraordinary circumstances".We were told at the airport that the flight in from Leeds was used to take passengers to another destination as their plane had a problem.This company just tell you a pack of lies.

111KAB

Should be on this thread


https://forums.moneysavingexpert.com/discussion/4384705


Year?