Flight delay and cancellation compensation, Ryanair ONLY

bignred05

bignred05 wrote: »

anyone any idea how long ADR take to reach a conclusion, whilst it states they have 90 days (which is up on the 17.Mar) is this normal practice to take so long

Thanks

Anyone able to confirm if it 90 days from when informed by ADR or 90 working days which would mean 22.April.19 ?

I've sent 2 messages this week and had no reply
can only assume my claim handler is away from work ?

bunkersoldier

The CAA ADR contract requires a decision to be made within 90 calendar days of the date of the ‘Complete Case File’, unless it is a complex case, in which case they are required to advise you about any extension.

I’m now at 102 days on a straightforward case, with no decision or advice of any reason for a delay. I sent a message to my claim handler when the deadline was missed and after 10 days I had received no reply, so I submitted a service complaint. I received a brief acknowledgment to this to say that I would receive a reply within 30 days!

https://service-complaint.cdrl.org.uk/open.php

The recent Trustpilot reviews of AviationADR are not filling me with optimism:

https://uk.trustpilot.com/review/www.aviationadr.org.uk

jpsartre

bignred05 wrote: »

Anyone able to confirm if it 90 days from when informed by ADR or 90 working days which would mean 22.April.19 ?

My last AviationADR claim took 6 months and 8 days to complete. This is from the day I filed a claim until the day I received the preliminary ruling from AviationADR (the party it goes against has a chance to object, if they do it will add further time to get a final ruling). Every time action was required on my part I responded within a couple of days. AviationADR, on the other hand, missed pretty much every one of their own deadlines.

Mildmanneredman

Hello guys,


Some of you may have seen the recent event at Rome Ciampino on the news. My partner and child were stuck there 19/02/19. What happened is basically as follows:


Arrived in the morning, there was some kind of small fire at the airport and all flights got delayed..


They carried on pushing them back and back all day long until after midnight the flight was ultimately cancelled. Partner spent aprox 12 hours with our screaming distressed child in there..During this time and she'd had enough she tried to change her flight to her next day, no offer of accomodation was made, whatsmore Ryan air refused to allow her to change her flight or book with another airline, stating that 'you cant change your flight until the current one has taken off', given we knew it was unlikely it would take off at all this made no sense, and what we thought would happen did happen, it got cancelled in the middle of the night and then the next da yas we expected all flights were booked up..In the event my partner had to spend another £200 and book with easyjet to get home..


conversations were all online as they didnt even bother having a rep in the airport in the evening..



After arriving on the easyjet flight she then tried to use the refund page which informed her she had boarded the flight, despite there being a record of it being cancelled...


I am about to write to Ryan Air



My understanding is that ordinarily compensation would not be due as the actuall cause of the delay and eventual cancellation was admittedly not their fault..However, no offer of accomadation and refusing to even let her book another flight meant spending another £200 after a very stressfull 12 hours and we feel she should at least be compensated this amount.



Any thoughts?


Thanks

Caz3121

you may want to post on the Ryanair thread https://forums.moneysavingexpert.com/discussion/4384705/flight-delay-and-cancellation-compensation-ryanair-only
(individual posts will quickly disappear down the board)

Mildmanneredman

Ahh, ok thanks. Should I/Can I delete this?

Mildmanneredman

Hi Guys, made my own thread but was advised I hsould post here instead.


Some of you may have seen the recent event at Rome Ciampino on the news. My partner and child were stuck there 19/02/19. What happened is basically as follows:


Arrived in the morning, there was some kind of small fire at the airport and all flights got delayed..


They carried on pushing them back and back all day long until after midnight the flight was ultimately cancelled. Partner spent aprox 12 hours with our screaming distressed child in there..During this time and she'd had enough she tried to change her flight to her next day, no offer of accomodation was made, whatsmore Ryan air refused to allow her to change her flight or book with another airline, stating that 'you cant change your flight until the current one has taken off', given we knew it was unlikely it would take off at all this made no sense, and what we thought would happen did happen, it got cancelled in the middle of the night and then the next da yas we expected all flights were booked up..In the event my partner had to spend another £200 and book with easyjet to get home..


conversations were all online as they didnt even bother having a rep in the airport in the evening..



After arriving on the easyjet flight she then tried to use the refund page which informed her she had boarded the flight, despite there being a record of it being cancelled...


I am about to write to Ryan Air



My understanding is that ordinarily compensation would not be due as the actuall cause of the delay and eventual cancellation was admittedly not their fault..However, no offer of accomadation and refusing to even let her book another flight meant spending another £200 after a very stressfull 12 hours and we feel she should at least be compensated this amount.



Any thoughts?


Thanks

jpsartre

Even if compensation isn't due, your partner is entitled to a refund of any accommodation and meals paid during the delay. She is probably also due a refund of the new ticket she purchased since it sounds like she effectively rerouted herself. Do NOT request a refund of the cancelled flight if you intend to pursue these costs. You can't have both.

Mildmanneredman

Yes we havent requested a refund of the original flight, we were going to but the system didnt even get that far as it was stating the flight took place..I presume the updated it later but we didn't claim..

Tyzap

Hi MMM,

On the face of it compensation will not be due, however, Ryanair are responsible for their care and meal/drinks costs, while awaiting the delayed or re-arranged flight.

If the next flight with Ryanair meant waiting one night without hotel accommodation and then at least another night too, they would be rightly entitled to make their own alternative flight arrangements. Ryanair are on the hook for these costs but will probably fight you all the way.

Request those costs back from the airline, via their website, with supporting receipts and see what they say.

Good luck.