Flight delay and cancellation compensation, Ryanair ONLY

PomBear

Unfortunately just a year on the $24.99 subscription. I think you’ll struggle to get data further back.

UncleH

I'm a 'newby' here so forgive me if I repeat someone else's thread.
I recently (a week ago) booked for a return from Manchester to Poland and had to take three separate flights. For family reasons I may have to cancel and spoke (by live chat) to their Customer Service (that is an oxymoron) about this here is a transcript:

Hi my name is xxxxxx, welcome to Ryanair Customer Support. I would be happy to help you with your query. Please stay connected while I review your query and reservation details.

Me:
Hello I have just booked three flights to and from Manchester to Poland and family problems mean that I may have to cancel (rescheduling is not an option) they are
MAN - CGN xxxxx 23/09/18
CGN - WMI xxxxx 23/09/18
WMI - MAN xxxx26/09/18
Can you tell me what my options are please?
Sorry I meant to say, 'Hello'

Are you still there?

Helloooo!
XXXXX

Let me apologize for keeping you waiting, I was just checking this for you.
We do not have a cancellation policy, so your flight cannot be cancelled. This means, that even if you notify us, your flight will not be removed from your existing reservation.

Me:What about transferring them to another flight?
!xxxxx

Unfortunately, That is not possible. Sorry.

Is there anything else I can help you with today?

Me:No thank you.
Delivered

Can anyone help?

JPears

Nothing you can do, you pay your money to Ryanair, you fly or you don't. No refunds or changes UNLEES there is an issue with your flight(s) causing cancellation or severe delay
So maybe keep an eye on the flights you aren't taking.

Gecko05

Hi,
I'm hoping someone can help. Me and my partner are currently in Berlin we were due to fly back to Manchester on Friday but the Ryanair flight has been cancelled due to strikes by Her main pilots.
We have rescheduled our flight back with Ryanair for Sunday morning. Obviously as we will be here an extra 2 days we will incur extra expenses. What in regards to hotel, travel, food etc will we be covered for or is it a case of receiving a standard amounts based on the timeframe? The delay will be for 42 hours.
I've looked for information but just wanted a bit more clarity. Thank you for any help anyone can give.

Stuart

Honest_Jaq

Hello.

My Ryanair flight from Bournemouth to Alicante was cancelled in June whils the plane was on the runway. It was due to depart 17;30, they informed us around 18:15 and by the time I got my luggage and was out the airport, it was around 19:00. I called their customer services, but it appears they had closed for the day. I then went home and attempted to rebook a flight.

I first tried to choose the next flight to/from same destinations but it had already been filled up. The next after that would be at least three days later, but it would not let me make the change online. I have a screenshot for this.

I also tried 'nearby' airports, namely Gatwick and Stansted but the following days flights to Alicante were also full. Again, I took screenshots.

Having read the terms & conditions many times, I chose to use an airline that they share with, Eurowings, and flew from Heathrow the next day.

I never chose to claim a refund for the original flight. Weirdly enough, I only had the option to on the mobile app. for one day. I filled out and sent in the EU261 compensation form, which included expenses I had incurred, the alternative flight costs, and ticked the box to claim for cancellation.

I have now received a letter and cheque to the amount of £221. I am confident this is solely for cancellation.

Possibly, I have to use another form, etc., and that is why they ignored my other claims. Maybe they are ignoring them as I didn't rebook direct with Ryanair, but this was not possible for different reasons, at their end.

Still, I would appreciate greatly, if anyone could point me in the right direction to reclaim the costs I have already sent to them.

Many thanks!

boatman

"the delay was caused by adverse weather conditions which is an 'extraordinary circumstance' and is therefore an absolute defence to the requirement to pay compensation under the Regulations."

Anyone care to give a definition of 'absolute defence'?

I'm thinking that they feel they need give no other explanation or have to explain their actions because 'weather' over rides the complete lack of action on their part to keep the flight to time.

Regardless of the facts. 98% of flights delayed no more than 30 minutes on the day but they can blame a more than 3 hour delay on weather and refuse to pay compensation.


Does anyone have access to:

https://www.flightstats.com/v2/historical-flight/departing/STN/2015/01/30

Would greatly appreciate seeing the data!


This is the complete defence offered by Ryanair:

"we have investigated and I can confirm you that FRxxxx on the 30/01/2015 was delayed due to snow in the early morning in Stansted.(see weather report uploaded) ; this affected all daily operations.
So customer is not entitled to EU261compensation.
Weather report:
https://www.wunderground.com/history/airport/EGSS/2015/1/30/DailyHistory.html"


Now please tell me where in that mentions 'absolute defence', so either Aviation ADR are hiding the full defence from me, which they shouldn't, or they have made it up? "The Airline also says that there were no reasonable measures they could have taken to limit or avoid the delay", again, where did that come from, never seen it in their defence?

Ryanair could do nothing? Really?? In their home base they couldn't manage to avoid a more than 3 hour delay. They have flights leaving every 15 minutes all day long yet cannot avoid a 3 hour delay, come on, pull the other one.




In order to be exempted from the payment of compensation the carrier must therefore simultaneously prove:

the existence and the link between the extraordinary circumstances and the delay or the cancellation, and

the fact that this delay or cancellation could not have been avoided although it took all reasonable measures.


How does Ryanair's defence of a weather report link satisfy these requirements?
The whole thing is an absolute joke!!

JPears

Gecko - In an ideal world according to the regulations, Ryanair should find and pay for hotel. They are also responsible for food and non alcoholic drinks expenses.

Tyzap

Hi Boatman,

That phrase is one created to suit Ryanair's defence, it's not in any regulation.

There is no neat blanket coverage that excludes the payment of compensation due to weather. Each case must be looked at on it's own merits, as the weather conditions change all the time.

You need to find out what the weather was like when your flight was due for departure and if other airlines were able to depart and arrive. Did the incoming aircraft divert to another airfield etc

RA will fight cases such as this because, probably, thousands of claims are at risk from that day.

If you can come up with some convincing evidence to support your claim you will need to take them to AviationADR or ESCP.

It is they who must prove to a court that an EC existed, not you who must prove that it did not. It's not so easy for them when under oath.

As I'm sure you realise, RA make it as difficult as possible to claim. You will need determination and grit to see any compensation from them.

Sorry, I don't have a Flightstats subscription.

Good luck.

haventearnedit

New poster here looking for some advice! Are there any ways to get a Ferry to Spain via car and save some money? The cheapest I could find is a £500 return. I would fly but I hate flying and I suffer from a panic disorder so probably not advisable anyway.

agrinnall

When? How many people? What size car? From which UK port to which Spanish port?



If you did fly then you wouldn't have your car with you so you'd have to factor in hire charges if you need one.