Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

boatman wrote: »

Thanks for your reply. With regard to the flight, it was over 4 hours late leaving/arriving, the aircraft was not used previously on that day or the previous night, I suspect it was dragged out of maintenance because the original plane for that flight was delayed/cancelled. I have spent 6 months going through Aviation ADR and they have produced a draft adjudication that is a joke.

As for 'proving' EC, ADR have, without evidence from Ryanair, stated, there was nothing Ryanair could do. Ryanair have provided nothing except a website weather report link, so it is impossible for ADR to state it as EC. For that to happen RA are required by the regulations to produce evidence, they haven't, nothing.


I cannot see the link given by ADR for the Stansted departures because you need a subscription, but as far as I can remember flights were leaving with a short delay, certainly not 4 hours.

ADR have clearly not considered this on an individual basis, all they can see is bad weather, therefore I can't claim, hence why they have lied about Ryanair not being able to do anything. For starters, it looks like they got the plane out of maintenance, so there was 'something' they could do, but not mentioned in their defence.

Hi boatman,

As you can see from the link provided by DrA Harrogate (a few posts above this) the ADR provider for Ryanair seem to be next to useless. Your experience backs this up.

The regulations clearly state that the airline is obliged to prove a link and cause, if it claims an EC, AviationADR don't seem to understand this concept. I'm not sure who the National Enforcement Body (NEB) is for Ireland but you can write to them with a complaint that AviationADR are not enforcing the regulations/law correctly. As the appointed regulator they would have to investigate your complaint.

The only other way forwards for you now is ESCP. Perhaps time now to read up about the process via Dr Watsons very informative guide.

The other possible reason you could not see any movements for your aircraft is that it was possibly a standby aircraft or, as you say, it could have been in for maintenance.

Good luck.

Tyzap

panda_jamie wrote: »

Hi everyone,


I have put in a claim to my travel insurance to try and recoup some of the expenses and lost parking etc following cancellation of my flightl


Insurance company has asked for:
· [FONT=&quot]Written confirmation from the airline stating when was the next alternative flight would have been provided to you following the cancellation.[/FONT][FONT=&quot][/FONT]



The letter i have from RA simply says refund or transfer to another flight. When i tried to transfer there was no availability for the next 3 days at least. Of course i didn't screen grab that as was too busy trying to get another flight!


Does anyone have a customer services email? I am sure they won't provide this letter but worth a try.


I already have a resolver claim with them so don't really want to use that process as it may mess things up. I have just put an ADR claim inas RA won't accept my claim.


Thanks for any input


Helen

Hi Helen,

The airlines are usually very happy to provide an insurance letter as it helps them to avoid any liability.

Good luck.

colinm

Hi

Apologies this thread is so long I haven’t been able to find a quick answer (perhaps it could be sticky given all the Ryanair problems recently!).

I just need to claim for a 3hr10min delay from Ryanair on a flght yesterday and would like to know best way of doing it - letter or online? The online option on the Ryanair website seems to suggest you can just apply for a refund for the flight - which of course is less than the EU mandated amount (flight was in EU less that 1500km).

Thanks
Colin

Tyzap

colinm wrote: »

Hi

Apologies this thread is so long I haven!!!8217;t been able to find a quick answer (perhaps it could be sticky given all the Ryanair problems recently!).

I just need to claim for a 3hr10min delay from Ryanair on a flght yesterday and would like to know best way of doing it - letter or online? The online option on the Ryanair website seems to suggest you can just apply for a refund for the flight - which of course is less than the EU mandated amount (flight was in EU less that 1500km).

Thanks
Colin

You may find the quickest way is to use their website, there is a form for claiming EU261 compensation. It's a bit hidden, but it is there, as I used it a few weeks ago and received my compensation around 19 days later.

Found a link here...

https://www.ryanair.com/ie/en/useful-info/help-centre/faq-overview/flight-cancellations#0-0

markandkate

You could always consider Eurostar and then TGV the trains in France and Spain will take you where you want to get and they also have sleeper carriages

Smick100

I took a flight last night which, according to Flight Radar 24, was 2h53m delayed. However, the doors were not opened until 3h02m.

If they refuse my compensation request, is there any way I can prove the later opening of doors?

Also, if an airport routes them to a far off gate or there is some other airport generated delay like no Follow Me truck or the taxi lights not being turned on, leading to a delay between landing and door opening, can they claim that that is a delay beyond their control?

jpsartre

Smick100 wrote: »

Also, if an airport routes them to a far off gate or there is some other airport generated delay like no Follow Me truck or the taxi lights not being turned on, leading to a delay between landing and door opening, can they claim that that is a delay beyond their control?

Depends on the specific reason. E.g. being allocated a gate far away is clearly not extraordinary but an airport breakdown such as non-functioning taxi lights might be.



As for doors opening times, if the airline will not reveal them to you, you will need to take legal action.

Smick100

jpsartre wrote: »

Depends on the specific reason. E.g. being allocated a gate far away is clearly not extraordinary but an airport breakdown such as non-functioning taxi lights might be.



As for doors opening times, if the airline will not reveal them to you, you will need to take legal action.

Do they even track the time which they opened the door though? Presumably it's on the aircraft's monitoring system, the flight recorder etc, but is that readily available to a claims handler?

jpsartre

Smick100 wrote: »

Do they even track the time which they opened the door though?

Apparently they do. If the claim comes before a judge, the airline will be forced to supply their data. If you have a valid claim, it is unlikely to ever get to that.

JPears

Should be on monitoring system.
Does claims handler have these details? Probably not, and even less likely with Ryanair. 99% sure your claim will rejected.

Will then require the ESCP route to get the information you need.
Unless you have other evidence such as photo or video showing doors open time?