Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

JPears wrote: »

And I've just noticed another little error by Tyzap. Don't caim a refund on your cancelled flight, if you do this they have a potential to ignore your expense claim. Just claim the difference between the cost of your original cancelled flight and the cost of the taxi/Eurostar. Plus any reasonable food and drink (non alcohol)

Blimey, another, didn't realise I made so many.

True, if they were offered the correct options by RA, as stated in the regulations. However, they were effectively abandoned to make their own arrangements with no help or assistance offered from RA. Therefore, they didn't refuse any offer by RA as they didn't make any offers to help in the first place.

Regardless tho, it does no harm to do as you suggest, it will probably avoid an argument further down the line.

I don't think a judge would see what the op did as unreasonable, especially as they should not have been placed in that position had RA followed the regs correctly.

This is what should happen...

ii. Provision of meals, refreshments and accommodation
The intention of the Regulation is that the needs of passengers waiting for their return flight or re-routing are to be adequately taken care of. The extent of adequate care will have to be assessed on a case-by-case basis, having due regard to the needs of passengers in the relevant circumstances and the principle of proportionality (i.e.: according to the waiting time). The price paid for the ticket or temporality of the inconvenience suffered should not interfere with the right of care.
With regard to Article 9(1)(a) (meals and refreshments), the Commission considers the expression ‘in reasonable relation to the waiting time’ to mean that operating air carriers should provide passengers with appropriate care corresponding to the expected length of the delay and the time of day (or night) at which it occurs, including at the transfer airport in the case of connecting flights, in order to reduce the inconvenience suffered by the passengers as much as possible, while bearing in mind the principle of proportionality. Particular attention has to be given to the needs of people with disabilities or reduced mobility and unaccompanied children.
Furthermore, passengers should be offered care free of charge in a clear and accessible way, including via electronic means of communication when passengers have accepted to give their personal data. Otherwise, passengers should make themselves known to the operating air carrier in the event of travel disruption. This means that passengers should not be left to make arrangements themselves, e.g. finding and paying for accommodation or food. Instead, operating air carriers are obliged to actively offer care. Operating air carriers should also ensure, where available, that accommodation is accessible for people with disabilities and their service dogs.
If care is nevertheless not offered even though it should have been, passengers who have had to pay for meals and refreshments, hotel accommodation, transport between the airport and place of accommodation and/or telecommunication services can obtain reimbursement of the expenses incurred from the air carrier, provided they were necessary, reasonable and appropriate37.
If a passenger reject the air carrier’s reasonable care which has to be offeredunder Article 9 and makes his or her own arrangements, the air carrier is not obliged to reimburse the expenses incurred by the passenger, unless otherwise established under national law or agreed beforehand by the air carrier and in any case, up to the amount corresponding to the afore- mentioned air carrier’s ‘reasonable offer’ in order to provide equal treatment between passengers. Passengers should also retain all receipts for the expenses incurred.

JPears

Usually none at all good friend, but 2 in one post even lazy old me picked up !!!55357;!!!56841;

Mac397

Just wondering if anyone had advice re taking Ryanair to small claims court. Have gone through the various claims through revolver on this website and initially got fobbed off. Have sent another email advising them that it was only sent to show escalation and reasonable steps prior to taking them to small claims court and this was forwarded on to their head office a week ago so seems to be being looked at properly this time however on the off chance this gets a similar response was after a uk address or whether I had to go through Irish small claims court. It refers to a flight cancellation due to internal strike and also reimbursed alternative flight I booked for family.

JPears

You use the excellent Dr Watson's notes on the ESCP (euro small claims).
They are in a link on this thread somewhere.
I'm sure the good Dr will be along shortly with his prescription pad.

NoviceAngel

The reading material is here:

https://forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569

HelpwithRyanair

I keep putting in the details for Ryanair flight FR2418 on 22/06/2018 into bottom line but its claiming I haven't waited 28 days yet from the delay

It's definitely been 28 days.

Caz3121

HelpwithRyanair wrote: »

I keep putting in the details for Ryanair flight FR2418 on 22/06/2018 into bottom line but its claiming I haven't waited 28 days yet from the delay

It's definitely been 28 days.

what it says is
"Passengers must submit claims directly to Ryanair and allow Ryanair 28 days or such time as prescribed by applicable law (whichever is the lesser) to respond directly to them before engaging third parties to claim on their behalf."

The High Court has recently ruled that this is an enforceable term and as such you have a contractual obligation to contact Ryanair yourself first and give them 28 days to respond, before engaging the services of a third party.

when did you submit details to Ryanair giving them 28 days to respond?

HelpwithRyanair

The actual day of the delay on the 22nd of June.

Caz3121

HelpwithRyanair wrote: »

The actual day of the delay on the 22nd of June.

if you filled in the form on the website, did you get an automated acknowledgement.

HelpwithRyanair

I did saying:

"Passengers must submit claims directly to Ryanair and allow Ryanair 28 days or such time as prescribed by applicable law (whichever is the lesser) to respond directly to them before engaging third parties to claim on their behalf."

The High Court has recently ruled that this is an enforceable term and as such you have a contractual obligation to contact Ryanair yourself first and give them 28 days to respond, before engaging the services of a third party."