Flight delay and cancellation compensation, Ryanair ONLY

PomBear

Fantastic news, Tyzap! As you know, I am a newbie and generally seen on the Jet2 thread. I just wanted to reiterate what others have said on here. The community is so supportive. I didn’t end up in court (fortunately), although I was just nine working days from trial. The work, tenacity and perseverance needed to go so far is significant - especially if DIYing it. From my own perspective, i wouldn’t have considered taking it further if I hadn’t come across these boards.

JPears

Well done Tyzap. Another one chalked up.
Have you made it back yet?

Tyzap

JPears wrote: »

Well done Tyzap. Another one chalked up.
Have you made it back yet?

Back this evening, Ryanair willing!

It was eight days from claim to acceptance, pretty quick, but I don’t think it beats your record.

The other annoyance with RA is that they insist on having your bank account details, including the Swift and IBAN numbers, but then say they are sending a cheque via the post. I feel that is very disingenuous of them. Under data protection laws how can they insist on holding such private and personal data for no reason at all!

JPears

Simply - they can't.
You should insist on a letter assuring that all your financial information has been deleted.
Then throw a SAR at them for good measure

tomscfc

Hello everyone,

I am hoping someone can help me - 5 of us (across 2 bookings) were due to fly back from Bremen to Stansted (Flight FR3631) last night at 21.45. We were informed this was cancelled a while after this was due to be leave after only previously being told this was delayed (22.22 text and 22.33 email received) but there was only one poor RA attendant left at the gate who didn't really know the procedure and simply said whatever we had to do just ensure we kept receipts to claim back.

We were then turfed out of the airport and sat outside trying to look for alternative flights from both Bremen and other airports in Germany to no avail as all were selling out over the coming days with the next feasible option from Bremen now on Wednesday. As we needed to be back for work today etc and with it being so late and no one to talk to we decided to arrange a taxi to Brussels to get the early morning Eurostar back to London to pick up our cars. Now we've had to shell out nearly £2000 between the 5 of us to get back and I would like to know the best approach for me to take to look at claiming as much back as possible.

I understand the airline always say to go through them to rebook and confirm actions but at 23.30pm outside the airport with no one to ask and no one answering the phones or live chat we have had to take the decision to fork out this expense to get home as soon as possible and so I am hoping that others have had similar claims (reading through it seems like I can only find claims relating to rebooking flights or refunding these and claiming compensation) I do have receipts for the journeys so any help would be appreciated in how to approach this.

Apologies for the long post, I just wanted to include as much information for you as possible.

Thanks in advance!

Tyzap

tomscfc wrote: »

Hello everyone,

I am hoping someone can help me - 5 of us (across 2 bookings) were due to fly back from Bremen to Stansted (Flight FR3631) last night at 21.45. We were informed this was cancelled a while after this was due to be leave after only previously being told this was delayed (22.22 text and 22.33 email received) but there was only one poor RA attendant left at the gate who didn't really know the procedure and simply said whatever we had to do just ensure we kept receipts to claim back.

We were then turfed out of the airport and sat outside trying to look for alternative flights from both Bremen and other airports in Germany to no avail as all were selling out over the coming days with the next feasible option from Bremen now on Wednesday. As we needed to be back for work today etc and with it being so late and no one to talk to we decided to arrange a taxi to Brussels to get the early morning Eurostar back to London to pick up our cars. Now we've had to shell out nearly £2000 between the 5 of us to get back and I would like to know the best approach for me to take to look at claiming as much back as possible.

I understand the airline always say to go through them to rebook and confirm actions but at 23.30pm outside the airport with no one to ask and no one answering the phones or live chat we have had to take the decision to fork out this expense to get home as soon as possible and so I am hoping that others have had similar claims (reading through it seems like I can only find claims relating to rebooking flights or refunding these and claiming compensation) I do have receipts for the journeys so any help would be appreciated in how to approach this.

Apologies for the long post, I just wanted to include as much information for you as possible.

Thanks in advance!

Hi Tom,

Assuming the delay was not due to an EC they should pay you all your costs and expenses back for your self arranged return journey, plus your unused return flight cost refunded too.

Put in a claim via their website and see how they handle it.

So long as you have kept all your receipts you should be able to get everything back.

Good luck.

tomscfc

Tyzap wrote: »

Hi Tom,

Assuming the delay was not due to an EC they should pay you all your costs and expenses back for your self arranged return journey, plus your unused return flight cost refunded too.

Put in a claim via their website and see how they handle it.

So long as you have kept all your receipts you should be able to get everything back.

Good luck.

Hi Tyzap,

Thanks for the rapid reply!

I will be sure to put this in to them and update the thread with their response - I wasn't sure originally how this somewhat unusual course of action from us to get home would go down with RA so appreciate your comments!

JPears

Has Tyzap had a long day?
Hi tomscfc,

Ryanair are responsible for all your costs of re-routiing or finding alternative method of transport as they were unwilling or unable to do that for you, irrespective of whether it was an EC or not.
If the cancellation was not due to an EC, you should also be able to claim either Euro 250 or 400 depending on your flight distance. ( I suspect its 250)
It doesn't matter how it goes down with RA, they are legally obliged to pay it.

tomscfc

JPears wrote: »

Has Tyzap had a long day?
Hi tomscfc,

Ryanair are responsible for all your costs of re-routiing or finding alternative method of transport as they were unwilling or unable to do that for you, irrespective of whether it was an EC or not.
If the cancellation was not due to an EC, you should also be able to claim either Euro 250 or 400 depending on your flight distance. ( I suspect its 250)
It doesn't matter how it goes down with RA, they are legally obliged to pay it.

Thanks for the info JPears, that first bit makes sense to me now - I guess if they were at the airport sorting us out with something then it could have been better for both parties but as they didn't want to know they should be responsible.

I'll take a look into the 250EUR too, this was mentioned at the airport but didn't realise it was potentially in addition to our incurred costs.

Cheers!

JPears

Yes. Download and read Vauban's superb guide.
You may find the Ryanair (as the is the case on the easyJet) website has 2 separate webforms - one for the compensation under reg 261/2004 and the other for the expenses incurred in getting to your final destination.
The compensation is only due of the cancellation was due to an EC, generally but not exclusively air traffic control or weather. Ryanair strikes areNOT an EC!
Although expenses and compensation are both part of regulation 261/2004, they are in effect different issues.
And I've just noticed another little error by Tyzap. Don't caim a refund on your cancelled flight, if you do this they have a potential to ignore your expense claim. Just claim the difference between the cost of your original cancelled flight and the cost of the taxi/Eurostar. Plus any reasonable food and drink (non alcohol)