Flight delay and cancellation compensation, Ryanair ONLY

Drivad

We're waiting to hear back from them. It's a bit of a strange one as I'm not sure who is responsible. The airport made the decision to evacuate and eventually cancel all flights but the airline would surely be responsible for not attempting to run flights in the interim period?

Tyzap

Drivad wrote: »

We're waiting to hear back from them. It's a bit of a strange one as I'm not sure who is responsible. The airport made the decision to evacuate and eventually cancel all flights but the airline would surely be responsible for not attempting to run flights in the interim period?

Assuming this was the evening of the bus fire.

What seems to have happened is that passengers from land side were allowed to enter the air side without being security screened. This meant everyone who was air side had to be removed and re screened. The means to security check passengers was lost, this is why the airport was closed.

Only aircraft already loaded and ready to go, without any security issues, were allowed to depart afaik.

All of this is outside the control of the airlines so they are not responsible and this will be classed as an EC.

However, the airline does still owe passengers a duty of care for hotel accommodation, meals etc. Please see Vaubans guide for details.

Good luck.

Piarro

Hi There
Can anyone help please?
My Ryanair flight from Porto on 4 April 2018 was delayed by 5 hours and 45 minutes, and we landed 5 hours and 40 minutes later than our scheduled arrival time. I have tried to complete Ryanair's EU261 Compensation and Expense Claim Form, but it give no option for compensation if you took the flight. The only options they give are 1) Travelled on an alternative Ryanair flight, 2) Booked a flight with another airline and 3) Did not travel on the disrupted Ryanair flight and require a refund. We did neither of those and therefore I cannot proceed with completing their form.
I have read the EU 261/2004 regulation on passenger rights and its clear about Rights to Compensation. I have also read Money Saving Experts page on Flight delay compensation. We should be able to claim monetary compensation but Ryanair's own compensation forms do not cater for my circumstances. I have contacted them and await their reply, but I wondered if anyone had had a similar experience? And how you resolved it? Many thanks

NoviceAngel

Hi Piarro,

Welcome to the forum, I'm no expert on the ESCP, but someone will be here more knowledgeable than myself.

In the meantime have a read of Vaubans guide and http://forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569

legal_magpie

Your claim is a straightforward claim based on delay. I suspect that you are trying till fill in the wrong Ryan Air form as they have a simple form for delay claims

Funky17

I made a Ryanair flight booking for myself then literally 10 mins later booked for my partner to save money . Our flight was delayed 3hr 40 mins to Portugal from Newcastle. They are 2 separate bookings but will i still claim for both even though payment came from myself.
Struggling with what to do already .

JPears

Welcome.
Please re- post on the specific Ryanair thread, rather than your own personal thread which clutters up the board considerably.
Then download Vauban's most superb guide and we will help if you can't find the answers there.
But, as you probably have 2 separate booking references, I would make 2 separate claims, assuming you have a valid claim.

boatman

Hello, bit cheeky but just trying to get some background info, is anyone able to find out where flight FR8266(Stansted/Katowice) 30/01/2015 came from before taking up that flight?

Tyzap

boatman wrote: »

Hello, bit cheeky but just trying to get some background info, is anyone able to find out where flight FR8266(Stansted/Katowice) 30/01/2015 came from before taking up that flight?

The aircraft, EI-ENT, doesn't seem to have flown earlier that day or the previous evening, so may have been in maintenance or sat idle at STN.

boatman

Tyzap wrote: »

The aircraft, EI-ENT, doesn't seem to have flown earlier that day or the previous evening, so may have been in maintenance or sat idle at STN.

Thank you very much for that.
As you say, maybe in maintenance, they had to rush it out to replace the aircraft that was supposed to do the flight, or they hit snag making it late for the flight, makes sense.