Flight delay and cancellation compensation, Ryanair ONLY

Sam10000

All right, thanks for your help. In the absence of evidence, in that case, I think I'm stuck with taking the NWNF route. Better than nothing, I suppose!

legal_magpie

If the case were in the ordinary Court, I would consider it highly relevant to ask rpythe airline as to other claims arising out of the same flight

Nurselayer

Hi folks, back in December we were flying Ryanair from Frankfurt to Stanstead. Now, there was some snow in Frankfurt but other flights from there were flying back to London - BA in particular were continuing to fly.

Ryanair shipped us off to Frankfurt Hahn airport and flew us back from there - we had incurred a significant delay. We wrote to them and asked them to provide us with compensation under the EU scheme. Below is their reply - what do we do next?

"I sincerely regret the delay of your flight FR1546 from Frankfurt to London Stansted on
the 03/12/2017, which was due a previous weather diversion caused by adverse weather
conditions which created a knock on effect to the daily schedule of the aircraft.
On the day of your flight delay you received an email message advising you how to avail
of free call credit. This credit was issued in accordance with our obligations under Article
9(2) EU261/2004 in order to assist you in making any necessary calls due to the
unfortunate delay of your flight.
Our handling agents at Frankfurt Airport have confirmed that assistance was provided
along with EU261 notice.
As this delay was unexpected and therefore outside Ryanair’s control I regret to advise
that no monetary compensation is due under EU Regulation 261/2004.
However, if you incurred any additional reasonable expenses during the delay, then
please submit your receipts as well as your bank details by copying and pasting the
following into your internet browser
https://complainttracker.ryanair.com

I trust that the above has been of assistance."

Thanks in advance for all your help.

Tyzap

Hi Nurselayer,

This is going to be a bit messy and difficult.

I can see the flight number of your flight from Frankfurt, but what was the flight number for the flight from Hahn?

If it was the same as the original flight, your flight was diverted and delayed. If it was a different flight number, your flight was cancelled.

In their text RA call it a delay, but it may have been a cancellation and not a delay, in which case RA should have dealt with it differently. The following is from their website...

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are additionally entitled to choose between:
a) reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.

You could probably argue through the ADR adjudicator, AviationADR, that your case was mishandled, and you were not offered the choice to proceed in the manner you wanted, adding that RA did not follow the prescribed requirements from the EC regulations.

The alternative would be to claim that the circumstances leading to the cancellation did not constitute an 'extraordinary circumstance', but without details this would be difficult if not impossible to prove.

Another option is to see if one of the NWNF solicitors would be willing to take it on.

Good luck.

skycatcher

I submitted a claim via resolver this morning and have had this reply.


We sincerely regret the delay of your flight FR3499 from Belfast to Lanzarote on the 11/12/2017, which was due to adverse weather conditions.

However, as this delay was unexpected and therefore outside Ryanair’s control, we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

I wish to confirm that we are organising a payment for your compensation and in order for us to proceed, we require you to submit your bank details (i.e. Account Holder/Bank/Account Number/IBAN/Swift).


Why are they organising a payment when they claim it not to be their fault?

legal_magpie

Baffling. I suggest you wait and see.

jpsartre

skycatcher wrote: »

Why are they organising a payment when they claim it not to be their fault?

Possibly a copy-paste error by the agent? I'm assuming you weren't claiming for any other expenses that they would be due to reimburse.

skycatcher

jpsartre wrote: »

Possibly a copy-paste error by the agent? I'm assuming you weren't claiming for any other expenses that they would be due to reimburse.

No. They provided a voucher for food but the delay was 5 hours! There was no mention of bad weather being the cause of the delay from pilot and they did rush to get those doors open on arrival:rotfl:

eeric

Hi, I'm looking for some advice. 2 weeks ago we have had delayed flight, I have applied for compensation and today I have received cheque for 3 of us but not for an infant under 2years old. Should I write complain to Ryanair about it or there is no chance to get compensation for child under 2 years old. Thanks in advance

Justice13075

did you pay anything for the infant if you did you are due compensation