Flight delay and cancellation compensation, Ryanair ONLY

Caz3121

Please repost on the dedicated Ryanair site (2 below your post) you also need to add what happened at the airport after the flight left without you? did you speak to Ryanair before heading to the other airport?

Angeladon

On Dec 27th we were due to fly from Dublin to London Stanstead with Ryanair. We arrived at the airport in a timely fashion and checked our booked bag in. We went through security and waited for the gate to be announced - our flight was cancelled. We were directed to the customer service desk where we were told by a customer service agent that there was no flights available into London until after Jan 1st. We were due to fly out of Stanstead that evening to Fez where we had booked a holiday. When I explained that there was a holiday booking at risk I was told that if I could find another flight with another airline Ryanair would reimburse me for the cost incurred. We did manage to get flights with Aerlingus into Gatwick and did manage to make the Stanstead to Fez flight with Ryanair that evening. How do I go about claiming for the cost of the flights? Ryanair have responded by saying “Unfortunately, in this particular case you do not have a valid EU 261 claim, due the fact that you choose to not utilise your flight, hence you are not entitled to any reimbursement under EU 261. We have processed a refund as your unused flight, therefore Ryanair has no further liability according to EU261.”
Any advice on how to proceed?

Caz3121

Please post on the Ryanair thread https://forums.moneysavingexpert.com/discussion/4384705

jpsartre

What are you hoping to achieve? You've got no claim under EU regulations.

Sam10000

A quick one - Ryanair claiming exceptional circumstances (weather) but I know they have paid out another passenger who used a NWNF and obtained a ECSP court order. What are the chances of me fighting this exceptional circumstances defence - can I demand discovery of the other passenger's claim? While the weather was bad, I do not believe it was the sole reason for the delay (dozens of other airlines and flights, including Ryanair flights, left on time).

Dr_Watson

Sam10000,
You could use this decision as part of the evidence for your claim. The fact that RA have already paid another passenger on your flight (albeit non precedental as the decision will have been made in a 'lower court'), it forms the basis of an argument that RA and any judge would have difficulty in ignoring/overruling
Good luck and keep going.

legal_magpie

Not necessarily. RyanAir might have let the previous claim go by default in which case it isn’t a precedent.

Organgrinder

I have to say i found getting expenses from ryanair very easy.

In October i rerouted myself to easyjet after ryanair cancelled my December flight to Hamburg and claimed the difference and this month i reclaimed hotel meals drinks and taxis after having to stay an extra night when a flight back from Bergamo was cancelled. On both occasions this was the result of what they did in September cancelling hundreds of flights so they couldn't claim exceptional circumstances.

Anyway good luck with any claims.

Sam10000

Thanks all. Will Ryanair be required to provide me information on the payment to the other passenger if I lodge a claim? I have no means of proving it.

Caz3121

Sam10000 wrote: »

Thanks all. Will Ryanair be required to provide me information on the payment to the other passenger if I lodge a claim? I have no means of proving it.

Unless the information is available in the public domain I would expect data protection to come into play