Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

tboo wrote: »

My daughter and her bf were delayed at Stansted - the plane arriving had a medical emergency on board so they were delayed for 1hr in the departure lounge, the passengers were then allowed on board but were then delayed for a further 5 hrs on the plane.
No drinks or food were offered or any explanations for the delay.

How do you obtain the reasons for the delay, I have tried to google it but can't find it - I do realise it may be false.
The delay has been logged as 5hrs 59 mins on 1 site (flightright).

Do they have a chance in claiming?
Any help will be appreciated.
Stansted to Krakov
flight - FR2432
8.35 to 11.55
27/12/17

Hi tboo.

From about 9am the snow started to come down which caused quite a few problems.

Ironically, had the aircraft been ready to depart at the scheduled time it would have possibly just made it prior to the snow starting.

Of course, this will make claiming pretty difficult as the airline will claim an EC due to weather exempts them.

Good luck.

JPears

Clearly the medical emergency was the initial delay, but a further 5 hour delay was obviously not caused by the med. emergency.
The delay could have been technical, in which case compensation could be due.
Or it could have been weather/ATC related. Did the pilot give any reasons for the delay?
I think Ryanair were obliged, under the regulations, to provide refreshments with such a lengthy delay, even though boarded. i don't think the regulation differentiates on this matter ie boarded or still in the airport?
I was delayed on a Ryanair flight sat on tarmac for nearly 2 hours in 80deg heat. Fortunately we had had food and water and we left before the 2 hours. If we hadn't I would have been letting everyone on board know about the regulation.

JPears

Ah, posted too late. If weather related then probably no claim. Since both delays were ECs
Assuming RA are telling the truth about the medical emergency......

tboo

Thanks for the help

I have myself just come back from an Xmas holiday yesterday so the previous posts scant information was relayed via messenger.

Daughter has now returned from work and given me more information.

An ambulance was there when the plane arrived and the lady walked off the plane

They were then allowed on board.

She said the 1st message on board was the plane was waiting to be de-iced, then no other info apart from we are setting off in 1 hr, hour comes and goes, then another message we will be setting off in an hr etc. until they finally departed with a 2 hr flight.

No offer at all of food or drinks on board – bf did purchase a sandwich, there was no indication of this could be free, no receipt given (I was told all this after the event).

Looks like a no go regarding claiming, at least they know now what to do in the future (let’s hope not though).

toozie_2

Hello

I have posted here and got some great advice before and I am now ready to go to the European Small Claims, I just need someone to hold my hand a bit please.
I have read Dr Watsons guide.....

Ryanair do not normally fly to Marco Polo in Venice, but there was something going on at the orther airport so we booked flights to Marco Polo.
Due to retrun to UK in October at 11am, it was foggy, some planes were landing. We were told at the gate that the flight was delayed until 3pm.
All the departure boards stated 3pm.
Fog lifted, planes, including Ryanair were landing.
Called to gate at 2pm (just after a Ryanair plane landed) to first find out we were leaving from another airport 2.5 hours away.
Got on coach outside
Around 4.45pm boarded plane at other airport- had to wait on the plane for 1.30 hours for rest of passengers to arrive.
Capatain stated he should have left at 3pm
Eventually left at 18:16 with was 7 hours 16 mins after 11am or 3 hours 16 minutes after 3pm.
Ryanair emailed a certificate of delay & stated we could claim on our travel insurance for the delay.

Put in a complaint through Resolver, and I have been having some correspondence back, and they sent me a cheque for £38 for expenses at the airport- which I have refused to cash.
Ryanair have stated it was "act of God" the fog, and therefore the claim for compensation x 4 passengers does not appy.

Took on board information from Dr Watson & here, that the issue was with the plane coming in for us, did not arrives, so there was no plane for us to leave on, also had we been told in the monring and buses laid on then, we would have been at the other airport for 3pm to leave at that time, so even if the delay was from 3pm, it was still over 3 hours.

About 14 days ago I sent a Letter of Deadlock through Resolver- and the replay came back to state a "cheque for £38" was being sent!!!
I also emailed vairous heads of dept that I found on-line with a "read & acknowledge" - no replies
Also sent the letter via the customer service email.

I am ready to take this further now, bit scared........and how much will the court costs be? If I won would I get theis back?

When I put the flight number into Botts it states I have a claim.

Any help would be very gratfully received x

Dr_Watson

toozie,
I can honestly say that I'm unsure what court costs would be. These will have altered from the last time I assisted anyone through this process.
Contact your nearest 'larger' court and firstly ask if they are aware of and used to processing ESCP claims. At this point they should be able to advise you on costs for submitting your claim.
Will you get these costs back? Yes, you will when you win your case.

From what you have said, you do have a claim and you are on the right track in how to present your case to the courts (if needed).
If you need any more help with this let me know.

Good luck and keep going.

TMDaines

I have still not started the ESCP process for my case but will do so shortly. I saw an article on the Guardian today that had this section. What are they talking about?

According to Coby Benson, solicitor at the flight claims specialists Bott & Co, the Irish airline is the greatest offender when it comes to dodging legitimate expense claims. “These are not isolated incidents but company policy,” he says.

While passengers could ordinarily take their case to court, that option is not readily available when it comes to Ryanair. A clause added to its terms and conditions six years ago – first enforced in 2015 – forbids them from employing a third-party expert to challenge a refused claim unless they have first lodged a complaint directly with Ryanair and allowed it 28 days to respond. And when they do engage a third party, the case can only be heard in an Irish court.

Ryanair says the policy, upheld by an English county court last year, is to save customers being fleeced by claims firms. Critics claim it’s to deter legal challenges. But, as Benson says: “Up until now the European court has been clear that claims can be issued in the country in which a flight was due to leave or land.”

Bott & Co says it has a backlog of 15,000 Ryanair complainants it is powerless to help, and is planning to appeal against the ruling.

Is this anything that concerns us?

JPears

Probably not as a litigant in person.
O'Leary has tried to confuse the situation by putting every single obstruction possoible in the way of its customers (who it charged a specific reg 261/2004 fee!) from making legitimate claims.
I would issue your ESCP via an English court and continue. Just ensure your local (ideally a bigger court) is up to date with the ESCP process. Many, it would seem, are not.

Dr_Watson

TMDaines,
As JP says, not as litigant in person, you yourself using the ESCP will be taking RA to court (so to speak as an oral hearing is not readily required), so .....RA will be pleased that you won't be 'getting fleeced by claims firms'
And as for being a litigant in person, it might sound lonely, but you've found the right place for all the help you'll need. You won't be doing this alone.
Good luck and keep going.

ChrisBG93

Hi all,

I travelled with Ryanair last May, when we arrived at the airport to come home all flights were suspended due to a fire at the airport. Staff in the airport were telling passengers that flights were being delayed while passengers cleared security when it re-opened, however the staff were lying and flights departed (mainly empty) on time and didn't wait for passengers.

We travelled to another airport, booked new flights etc. At the airport we received a text that Ryanair were going to provide a replacement flight back to the UK then a coach journey to our destination.

I've tried to argue with them that their staff had been lying to passengers but it seems easier to speak to a dog about it, at least the dog may have the cognitive ability to read the email before blindly replying to it about how important it is to be at the gate on time, totally ignoring the fact that the airport was actually closed.

Does anyone have any advice here?

Thanks,

Chris