Flight delay and cancellation compensation, Ryanair ONLY

Johnottw

Simple question. Our flight was cancelled from Bratislava , text received 12 hours before departure time. We got home by alternate means costing 2 of us approx £430 via Prague with another airline.

Question:

Am I entitled to claim a refund for the cancelled unused flight , AND compensation or will claiming the refund (via the link provided by Ryanair in their cancellation email) ruin my chances of a successful compensation claim)

legal_magpie

As I understand it, and others know better than I do, you are entitled to:
1. Compensation under the regulations; and.
2. The cost of your replacement flight, assuming that this was more than the Ryan Air flight; and
3. The extra cost of travelling to Prague rather than Bratislava.

JPears

Assuming that you gave RA the opportunity to re-book you, even if the what was on offer was unacceptable.

Dr_Watson

JPears wrote: »

I'm sure the good Dr will be along shortly given RA's fiasco..

Surgery is always open JP!

JPears

I thought you might be open for business!
I think your score might change somewhat in the next coupple of weeks.
Should we do a thread for RA people when they arrive at this board specifically for the "O'Leary Effect" problem?

Dr_Watson

Ha!
I'm sure we would call it something else where we are from!
Let's keep it all in here though, nice and tidy and all that.

JPears

[FONT=Verdana, sans-serif]This is a work a progress and open to anyone to suggest amendments, additions or deletions.[/FONT]


[FONT=Verdana, sans-serif]The Ryanair !!!! up:[/FONT]


[FONT=Verdana, sans-serif]The cancellations appear to have been caused by 2 issues:[/FONT]

1. [FONT=Verdana, sans-serif]The holiday calender for Ryanair pilots has changed mid-year and whoever is responsible for the pilot rostering has made a substantial error in doing this correctly, resulting in pilots having to take holiday in a short space of time.[/FONT]
2. [FONT=Verdana, sans-serif]Norwegian Air (with a base in Eire) has poached a considerable number of pilots from Ryanair resulting in recruitment problems.[/FONT]

[FONT=Verdana, sans-serif]As a consequence Ryanair is having to cancel approximately 2% of its flights each day for the next 6 weeks at least. Cynics might suspect it will be longer than this.[/FONT]


[FONT=Verdana, sans-serif]If your flight is cancelled with more than 2 weeks notice, you should be rebooked/rerouted or allowed a refund, in full.[/FONT]
[FONT=Verdana, sans-serif]No compensation, under EU regulation 261/2004 is due.[/FONT]
[FONT=Verdana, sans-serif]However you may be able to seek compensation or consequential losses, via the Alternative Dispute Resolution service that the airline has subscribed to.[/FONT]


[FONT=Verdana, sans-serif]If your flight is cancelled with less than 14 days notice, you are most likely due the following:[/FONT]

1. [FONT=Verdana, sans-serif]Compensation between 250 and 600 Euros, depending on the flight distance.[/FONT]
2. [FONT=Verdana, sans-serif]The costs of any accommodation and refreshments (not including alcohol) during your delay. Ryanair should arrange and pay for these upfront, but they won't, so keep all your receipts.[/FONT]
   [FONT=Verdana, sans-serif]Any costs incurred in travelling to alternative airports should be refunded.[/FONT]
3. [FONT=Verdana, sans-serif]Re-routing/rebooking at no additional cost. If the re-routing is not acceptable or unreasonable then you should be able to seek either:[/FONT]

[FONT=Verdana, sans-serif] a) alternative flights with another airline through Ryanair. They won't do it as O'Leary has already stated but its worth a try.[/FONT]
[FONT=Verdana, sans-serif] b) a full refund. If you make your own alternative flight arrangements, under regulation 261/2004 you should be able to reclaim the cost of the difference between your refund and the alternative flights. [/FONT]


[FONT=Verdana, sans-serif]What is acceptable or reasonable for the length of delay has not been defined, and if it goes to court, which is more than likely, it will down to a judge's decision.[/FONT]

111KAB

Now that Ryanair have issued a list of their cancelled flights the "Ryanair Lottery" has lost a lot of potential players. For those of you who are thinking scratchcard think again as the £9.99 cancelled seats COULD LEAD to a €400 payout....


https://www.hotukdeals.com/deals/ryanair-lottery-buy-a-flight-for-999-hope-its-cancelled-get-eur400-compensation-2792567

JPears

I really though this thread would be a lot busier?

111KAB

https://uk.yahoo.com/news/ryanair-accused-breaking-eu-law-120128942.html