Flight delay and cancellation compensation, Ryanair ONLY

Tyzap

uprkr wrote: »

I have received delay compensation for myself, wife and daughter but not for our infant. I am awaiting a reply as to why.

Hi uprkr,

As you may know, compensation is not due if the infant travelled totally free.

If you had to pay anything at all, the infant would also be due compensation.

Good luck.

uprkr

Hi Tyzap,
Yes I paid the obligatory £20, so I will await their reply to my claim for her.

Vauban

Another great find - and "persuasive" even if not strictly binding.

Interesting that the legal argument boils down to the fact that the Regulation's stipulation that re-routing has to be done "at the earliest opportunity" literally means that, without qualification.

Mark2spark wrote: »

Having read through the list of cancellations, there seem to be more Italian internal flights than UK to *holiday destination* flights, so maybe the main people affected won't be visitors to this forum.

I've found a case (only County Court level though) of a guy that has sued an airline for not booking him onto the next available flight with another airline. Ammunition for some perhaps.

http://seiderer.de/images/Approved-judgment---Seiderer-v-British-Airways---appeal-hearing---20160316.pdf

JPears

An intresting case and Mr Seiderer had clearly done his homework, kudos.
Vauban -it is quantifiable to an extent - "earliest" is an absolute as opposed to "earlier".
Interesting that the defence really didn't argue the case as such after he tried to insert "reasonable" into the above.
Imagine if claimants tried to insert "nearly, but not quite 3 hours" into claims?

sujman

Ryan air have sent an email apology and travel vouchers to use.
The travel voucher needs to be used in a booking made in October for flights between Oct and March 2018.

If the booking period and validity was longer, I might have made use of it but in its current form, its no good to me.

---

Travel Voucher from Ryanair

Dear xxxxx,

As one of our valued customers whose original booking was regrettably disrupted when we cancelled 2,100 of the 130,000 Ryanair flights we operate in September and October, we wish to apologise sincerely for the inconvenience we caused you.

Over the last week, we have re-accommodated or refunded over 97% of the 315,000 affected customers and we will be dealing promptly with your EU261 claims as we receive them in the coming weeks. We have set up a separate team to promptly handle these claims. To make a claim, click here.

We want to do more than just apologise for your disruption so please accept this £80 Travel Voucher for you and others in your booking, which can be used during October to book a flight on any Ryanair service for travel between October 1st to March 20th 2018. Just insert the voucher code when making the booking on the Ryanair website.

We hope you will use this Travel Voucher, which we send to you with our deepest apologies for the disruption we caused you. Rest assured there will be no repeat of last week's roster related flight cancellations.

We look forward to welcoming you on-board another Ryanair flight soon.

Yours sincerely,
Signature: Michael O'Leary


Michael O'Leary - CEO

darloscot

Enforcement action begun by CAA over Ryanair claims that they don’t need to reroute via another airline.

https://www.caa.co.uk/News/CAA-expedites-enforcement-action-against-Ryanair-for-persistently-misleading-passengers/

Hopefully this may make them more willing to cough up for the costs of my flights I had to book to get home!

Vauban

darloscot wrote: »

Enforcement action begun by CAA over Ryanair claims that they don’t need to reroute via another airline.

https://www.caa.co.uk/News/CAA-expedites-enforcement-action-against-Ryanair-for-persistently-misleading-passengers/

Hopefully this may make them more willing to cough up for the costs of my flights I had to book to get home!

It's good to see this, but I'm struck by the disdain that Ryanair must have for the CAA to have essentially ignored it's earlier warnings. Given the CAA's long track record of failing to ensure the Regulation is enforced correctly - even today - I'm not especially surprised. And without defending Ryanair's sharp practices, it's not like they're the only airline consistently flouting the rules - what's the CAA doing about them?

Tyzap

Vauban wrote: »

It's good to see this, but I'm struck by the disdain that Ryanair must have for the CAA to have essentially ignored it's earlier warnings. Given the CAA's long track record of failing to ensure the Regulation is enforced correctly - even today - I'm not especially surprised. And without defending Ryanair's sharp practices, it's not like they're the only airline consistently flouting the rules - what's the CAA doing about them?

Absolutely agree. The CAA's lack of resolve is coming back to bite them. Even now tho, they are only asking RA for a written commitment to adhere to the rules, with only the threat of enforcement if they don't. Plenty of slack built into the system for RA, and others, to wriggle out of many more claims yet.

JPears

That letter is pathetic, to say the least.
"We invite you to a meeting...."?
!!!!!!, it should read, "You are required to attend a meeting tomorrow at..."

richardw

When they need to bite, they don't put their teeth in.