Flight delay and cancellation compensation, Ryanair ONLY

themass

Finally got our money back, but it was through insurance not Ryanair.

Tyzap

themass wrote: »

Finally got our money back, but it was through insurance not Ryanair.

What was the outcome of the retail ombudsman, did they adjudicate on your case?

sujman

All the newspaper articles and Ryanair press releases I can see say that Ryanair have only confirmed cancellations up to 20th Sept.

However, I have have a flight on the 21st Sept that was cancelled (but was able to rebook for later in the day). Original flight time was 0700hrs, new flight time 1710hrs (same day)

Question is, do/can I claim for EU261 compensation now or wait until the date has passed?

When I tried to complete the online form, all it says is "Flight number not recognised" but I know I have completed the form correctly.

Any advice would be appreciated

Tyzap

sujman wrote: »

All the newspaper articles and Ryanair press releases I can see say that Ryanair have only confirmed cancellations up to 20th Sept.

However, I have have a flight on the 21st Sept that was cancelled (but was able to rebook for later in the day). Original flight time was 0700hrs, new flight time 1710hrs (same day)

Question is, do/can I claim for EU261 compensation now or wait until the date has passed?

When I tried to complete the online form, all it says is "Flight number not recognised" but I know I have completed the form correctly.

Any advice would be appreciated

Hi sujman,

You should claim for compensation after your flights original departure time. Perhaps the claim system won't let you claim in advance.

Please let us have your flight details, including old and new flight numbers, and also let us know how you get on.

Good luck.

sujman

Tyzap wrote: »

Hi sujman,

You should claim for compensation after your flights original departure time. Perhaps the claim system won't let you claim in advance.

Please let us have your flight details, including old and new flight numbers, and also let us know how you get on.

Good luck.

Hi Tyzap

Thanks for the advice.

Original flight
EMA to PMI
21.09.2017
Departing 0700
Flight no FR6031

New flight
EMA to PMI
21.09.2017
Departing 17.10
Flight number FR6601

It only the outbound flight that was cancelled, the return is still ok..I hope!

JPears

Sujman, under the regulations you are already entitled to claim. RA have cancelled your flight with less than 14 days notice. What if they cancel again? It could get complicated.
And RA are going to get very busy with these claims. If website won't accept, that's RAs problem, do it old school with written letter.

sujman

JPears wrote: »

Sujman, under the regulations you are already entitled to claim. RA have cancelled your flight with less than 14 days notice. What if they cancel again? It could get complicated.
And RA are going to get very busy with these claims. If website won't accept, that's RAs problem, do it old school with written letter.

Thanks for this.

I got through to them on Live Chat. At first, they said the form problems was due to me not using Google Chrome but I confirmed I was.

He then said use the most suitable form on the "Contact Us" forms page to submit my claim. I said the the most suitable form was already the one I was using - which isn't accepting my flight details!

So I asked for an address so I could make a written submission and they gave me the following one:

PO Box 11451
Swords
Co Dublin
Ireland

I also asked for an email address I could email the claim letter to. He said only the forms in contact us section would be the way to contact.

When I asked a general question as to why my flight on 21st was cancelled, when press articles say it only went up to 20th - and asked if my flight on 24th would be cancelled - I was directed to Ryanairs press release, which didn't tell me anything new.

legal_magpie

RyanAir really are the pits

themass

Tyzap wrote: »

What was the outcome of the retail ombudsman, did they adjudicate on your case?

Hi, that was still on-going i have however informed them that the insurance have paid but not heard back from them as yet.

111KAB

http://www.msn.com/en-gb/lifestyle/travel/ryanair-loses-140-pilots-to-norwegian-air-as-travel-chaos-continues/ar-AAs709O?li=AAmiR2Z&ocid=spartandhp