Flight delay and cancellation compensation, Flybe ONLY

111KAB

greentrader wrote: »

Any ideas on how best to construct my defence would be most welcome

Google Vauban's Guide - info there.

soul24house

soul24house wrote: »

hi all, hopefully i can get some advise after a bad day with Flybe at Birmingham airport, apologies for the long post

I was due to fly from Birmingham to Aberdeen on Sunday 29th March on the FLYBE flight departing at 14:45, arriving in Aberdeen at 16:00, at 15:00 this was cancelled, after an hour’s wait at the Customer Service desk I was re-booked onto a Flybe flight to Glasgow departing at 18:30, with a promise of onward travel from Glasgow back to Aberdeen, and given a leaflet regarding the Flybe cancellation policy, where we read we would be provided with food and drink, this was never provided, nor were we told to get receipts for anything, (I realise now this was naive) at 19:15 the Glasgow flight was also cancelled, again after a wait at the customer service desk I was re-booked on to the Edinburgh flight departing at 20:30, at nearly 9:30 we boarded though the plane didn’t actually depart until 10:15pm, I asked the stewardess on-board about Flybe arranging onward travel from Edinburgh to Aberdeen, and was told to go to the swissport desk in the terminal on arrival, at the swissport desk I was told I had to make my own arrangements,(this was midnight) onward travel or accommodation, and to get receipts and pointed in the direction of the taxi office.. the flat rate fare from Edinburgh airport to Aberdeen was £312. Which I had to pay on arrival. i finally arrived home at 02:50, 11 hours later than expected

I have lodged a complaint/claim with Flybe regarding the lack of food and drink, onward travel, taxi fare etc

Is there a claim for compensation here for the cancelled flights?

many thanks

Just a quick question, Flybe have offered me 250€ in cash or 350€ / £300 in vouchers for the cancelled flight

As the flight they re-booked me on, a few hours later in the same day was also cancelled, should/can I get
compensation for the second cancelled flight also?

Thanks for any advice

Caz3121

soul24house wrote: »

As the flight they re-booked me on, a few hours later in the same day was also cancelled, should/can I get
compensation for the second cancelled flight also?

no, as you will only have bought a ticket for one journey so your delayed arrival (caused by a cancellation + delay) gives you the compensation payment

soul24house

Thank you 👍

ncurran

Flybe agreed to pay my compensation in pounds sterling, at the exchange rate from the date of the delayed flight, after I refused their 200 euros compensation and sent then the link from this thread from the court ruling that confirmed we should be paid in GBP.
Success!

Arcan

Flybe are still refusing to pay out in pounds despite two emails firstly using "Golactico's" brilliant reply and secondarily sending the link from this thread.

They're also refusing to pay out at the exchange rate at the time of the delay which was in 2011 so therefore a lot better! They gave me a garbled reply:

"The rate of exchange is set at the time of card/bank transfer and is not retrospective with the incident. Our records show that you initiated your claim on 30th July 2014."

So surely that means that I should get the exchange rate at the time of booking which would be find or will they try and fob me off with the exchange rate at the date in which I started the claim?

I am getting sick of Flybe this whole process has been a massive grind. I used to fly return with Flybe at least once weekly for work reasons and have now decided to vote with my wallet and use another airline.

NoviceAngel

Arcan wrote: »

Flybe are still refusing to pay out in pounds despite two emails firstly using "Golactico's" brilliant reply and secondarily sending the link from this thread.

They're also refusing to pay out at the exchange rate at the time of the delay which was in 2011 so therefore a lot better! They gave me a garbled reply:

"The rate of exchange is set at the time of card/bank transfer and is not retrospective with the incident. Our records show that you initiated your claim on 30th July 2014."

So surely that means that I should get the exchange rate at the time of booking which would be find or will they try and fob me off with the exchange rate at the date in which I started the claim?

I am getting sick of Flybe this whole process has been a massive grind. I used to fly return with Flybe at least once weekly for work reasons and have now decided to vote with my wallet and use another airline.

http://www.flightdelays.co.uk/blog/2015/1284/court-rules-easyjet-to-pay-uk-passengers-in-gbp

The Judgment by DJ Jenkinson stipulated the exchange rate should be calculated on the date of your legal claim, not the date of the delay.

If they won't offer you that, then you can plough on and take them to Court, using the Liverpool case as a reference..

I'd personally write a very strongly worded letter to them and if they won't budge then tell them you refuse to settle for anything less than you're entitled to.

Cheers,

NoviceAngel

skw19

I seem to be having a similar problem to other people. I requested GBP and quoted the case but got this response:
Thank you for your further correspondence regarding your claim for EU compensation.
The legislation states that passengers are entitled to €250.00 and does not state a monetary value in a different currency. Therefore we are only paying out EU compensation in Euros. My apologies for the inconvenience.
In order that this may be processed we would ask that you contact us on 0371 522 6177 or +44(0)1392 683151 if calling from abroad with your card number and expiry date. This will enable us to process the payment directly onto your chosen card; we are unable to issue cheques. We are able to complete a bank transfer however this may take up to 10 working days.

Please be aware that Flybe will process this cash refund in Euros and you may therefore incur handling charges via your bank for the transaction.

Any suggestions for how I respond to get them to agree GBP?

Thanks

NoviceAngel

Can't really add to my advice given in the post above yours.

Vauban

NoviceAngel wrote: »

Can't really add to my advice given in the post above yours.

You are a model of restraint Angel.