Flight delay and cancellation compensation, BA ONLY

Caz3121

J-Mac wrote: »

I've made a claim for 2 * £250 compensation from BA via their online claim form. I received the reply below earlier today.

Do I have any grounds to pursue this further, or will I be fighting a lost cause? Any help would be greatly appreciated.

Plenty similar scenarios on this thread. You could try a NBA and the court action either yourself or through a NWNF

by the way your claim should have been €300 (half the €600 for that distance) not €250

J-Mac

Caz3121 wrote: »

Plenty similar scenarios on this thread. You could try a NBA and the court action either yourself or through a NWNF

by the way your claim should have been €300 (half the €600 for that distance) not €250

Hi,

Thanks for the advice. The claim was actually for 250GBP per person which roughly works out to the 600EUR you're referring to.

I'll have a detailed look through this thread for similar cases.

Pinkprincess33

How long should it take for the European Consumer Centre to reply? After the claim was rejected by BA we sent the complaints form to the Cyprus authority and after nearly 6 weeks have heard nothing - we know that Cypriots are slow but didn't realise it would be that slow! We didn't go straight for a court option as we live in Cyprus and thought it would be easier this way.

matrix2021

Hi all,

I have a quick question to ask relating to a delayed flight back on 24th May. It relates to the incident with the emergency landing due to the unlatched engine covers at Heathrow.

That incident caused mayhem in Terminal 5, as a result my flight was delayed by 3/4 hours. Obviously my flight itself didn't have the fault, but was directly linked to incident. I haven't pursued any route as of yet, I'm just trying to figure out whether I have a case or not.

Thanks in advance.

Mark2spark

matrix2021 wrote: »

Hi all,

I have a quick question to ask relating to a delayed flight back on 24th May. It relates to the incident with the emergency landing due to the unlatched engine covers at Heathrow.

That incident caused mayhem in Terminal 5, as a result my flight was delayed by 3/4 hours. Obviously my flight itself didn't have the fault, but was directly linked to incident. I haven't pursued any route as of yet, I'm just trying to figure out whether I have a case or not.

Thanks in advance.

I don't know the details but can remember a similar thread and the majority view was that the delays (on this incident) were ATC ones, and therefore EC's, so no claim.

iflybabcihaveto

Just a note: For anyone on delayed flight BA197 on 20th December 2013 from LHR to IAH, last week I received full compensation of €600 after BA first rejected my claim.

They said the technical fault was out of their control. I countered that the technical fault evolved from "we're missing papers on our fuel tanks" to "we now have to have the airport count our fuel tanks because we're missing the papers" to "we discovered a leak in one of the fuel tanks that we can fix" to "technical problems over which we have no control". Not credible and I also said that I had recordings of these announcements as we waited 4 hours on the tarmac. My reply also threatened legal action and alongside this I contacted the CAA.

I received CAA's response below, which is probably what prompted the payout after BA "reviewed my case". It took about two months from when I threatened legal action and contacted CAA, fyi:

Thank you for your patience with us while we investigated your complaint about the disruption to your flight BA197 on 20th December 2013.

We have reviewed the information available to us in accordance with the new EU guidelines about the “extraordinary circumstances” exception of EC Regulation 261/2004.

It is our considered view that the disruption of your flight is of a type which means that the airline should pay compensation to you. It appears from the documentation provided, that the disruption was within the control of the airline and could have been avoided. It is our view therefore that this disruption does not fall under the ‘extraordinary circumstances’ exception of the Regulation. As such, in our opinion you are entitled to compensation.

We have given our view to the airline and have asked them to pay compensation to you as required in Regulation EC261/2004. They have confirmed they will be contacting you to arrange payment. We have therefore closed your file as the complaint has been resolved.
Please allow time for the payment to be processed. If you do not hear from the airline within 4 weeks, please contact them directly with a copy of this email.

Yours sincerely,

Paul Oliver

Watfordian654

Good evening everyone,

I have a slightly different scenario and on reading the many useful posts on here, I haven't found a definitive answer.

On the 23 January 2014, I was due to fly from Glasgow to London City on a BA Cityflyer flight departing at 0855hrs. The night before at about 8-30pm, I received a text message from BA telling me that my flight had been cancelled and to contact BA to rearrange a flight. As anyone who has tried to contact BA after 8pm at night ... The simple answer is ... You cannot, BA reservations etc closes at 8pm.

I got to the airport the next morning just before 7am to be told 'Oh, you are now on the 7-45am flight to London City'. Luckily I was able get through security etc and got on the flight. If I hadn't got to Glasgow Airport at the time I did, I would have missed the flight I had been put on and not been notified about.

After reading the FAQ's /very useful links and seeing the below, it appears that I could be entitled to reduced compensation ?

a) You are given less than 7 days’ notice of the cancellation and you are offered rerouting which leaves more than an hour earlier than originally scheduled or arrives at your final destination more than 2 hours later than originally scheduled.

I might be trying my luck but having flown BA many times ,encountered delays and the odd cancellation well before the days of Regulation EC261/2004, I thought I would ask if I am reading the above correctly and whether it is worth sending off an email to BA.

I would be grateful for any replies. Many thanks,

Caz3121

Watfordian654 wrote: »

I might be trying my luck but having flown BA many times ,encountered delays and the odd cancellation well before the days of Regulation EC261/2004, I thought I would ask if I am reading the above correctly and whether it is worth sending off an email to BA.

I doubt there is a claim here. With the cancellation of the 08:55 flight, BA has 2 options, move passengers to the 07:45 flight or the 10:45 flight. I suspect any 08:55 passengers that arrived at the airport in time went on the 07:45 flight, and those that arrived after checkin had closed would be on the 10:45
What did 'manage by booking' show? did you check it when you could not get through on phone?
If the compensation applies then BA could have just moved everyone to the 10:45 and delayed them less than 2 hours (inconvenienced and no due anything), surely your result was better given they got you there earlier than planned

Donny_fan

Good morning.
I recently made an online claim to BA as our flight from Edinburgh to Heathrow, LA then onto LV was ultimately delayed approx. 5 1/2 hours. Our initial flight from Edinburgh was actually delayed (technical problems) by 149 minutes, but we missed our ongoing connections as we arrived in Heathrow 1hour and 10 minutes after our flight to LA took off. I have received 2 responses from BA now, stating the same thing..." Your claim for compensation has been refused because flight BA1477 on 16 October 2009 was delayed by 149 minutes. However I would like to inform you that the minimum connecting time for your flight BA0283 was 60 minutes, which was a sufficient time to board your flight. Under EU legislation, British Airways is not liable for a compensation payment in this situation." Could anyone please tell me why they are going on about the 60 minutes connection time?? The flight had already left before we got there.
Many thanks in advance for your help.

Donny_fan

Thanks for your help. We checked our flight information on Flight Stats.com.

I think BA are trying to fob me off with their answer. Will pursue it further though!