Flight delay and cancellation compensation, BA ONLY

111KAB

gingerpip wrote: »

Thankyou! You mean write back and ask them for a reason or....? sorry I'm being a bit thick but not done this kind of thing before!

Well if it were me I'd write back and tell them Foxtrot Oscar and couple this with an NBA letter (FAQ's page one) - giving them 14 days to cough up. Then for you to take them to court or use a no win no fee.

gingerpip

111KAB wrote: »

Well if it were me I'd write back and tell them Foxtrot Oscar and couple this with an NBA letter (FAQ's page one) - giving them 14 days to cough up. Then for you to take them to court or use a no win no fee.

Sorry I know I'm being a div but I can't find the FAQ page or NBA letter.

Caz3121

gingerpip wrote: »

Sorry I know I'm being a div but I can't find the FAQ page or NBA letter.

post #4 on the first page of this thread

111KAB

gingerpip wrote: »

Sorry I know I'm being a div but I can't find the FAQ page or NBA letter.

Page 1 - 4th post down from Centipede100. Be quick you are running out of time.


https://forums.moneysavingexpert.com/discussion/4384701

Ich_2

The airline's staff may have thought they were doing the right thing

I can see what where you reached your conclusion Centipede 100, but is this not a case where potentially the airline by trying to comply with the legislation could, if my supposition had been correct, actually put the customer in a worse position (sleeping at the airport) which is in opposition to the spirit of the legislation to make things better for the customer?

gingerpip

Thanks everyone. I've sent the NBA so will keep fingers crossed!

yuckos

Hi all,

I was just wondering if I have a leg to stand on here and would appreciate any help:

My flight to Stockholm Arlanda from LHR took off (albeit slightly late) but the problem was that it had to turn around after 45min-1hour to return to Heathrow. This was due to the windscreen shattering.

When taken back to the airport, the pilot was happy to confirm we would be shuttled straight onto a new plane. This however wasn't the case, we were taken by bus back to Terminal 5 and then asked to wait at the gate for what turned out to be an hour and a half before flying out.

This made the flight a total of 4 hours late.

After using the template letter on here and following the instructions, I received this email from them:

Thank you for contacting us.

Your claim for compensation has been refused because flight BA0780 on 19 February 2014 was delayed due to unexpected flight safety shortcoming, which prevented the aircraft operating as scheduled. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

After departure, the windscreen was found delaminated due to which the aircraft had to return to London Heathrow.

Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid delaying a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to delay is made. We are sorry that the delay was necessary in this case.

Thank you again for following this up with us. I do hope we have the chance to welcome you on board again soon.



Should I pursue this? Or is there no point?

Thanks in advance for any help!!

David_e

yuckos wrote: »

My flight to Stockholm Arlanda from LHR took off (albeit slightly late) but the problem was that it had to turn around after 45min-1hour to return to Heathrow. This was due to the windscreen shattering.


This made the flight a total of 4 hours late.

If I read it right you turned back after 45-60 minutes so presumably it took a further 45-60 minutes to get back where you started. If they got a new plane (or repaired the original) and got you there 4 hours after the original scheduled arrival time, I suspect that they would be seen to have done as much as they could. On that basis, I imagine a judge would side with the airline.

Maybe speak to a no win no fee firm and see what they say.

Vauban

David_e wrote: »

If I read it right you turned back after 45-60 minutes so presumably it took a further 45-60 minutes to get back where you started. If they got a new plane (or repaired the original) and got you there 4 hours after the original scheduled arrival time, I suspect that they would be seen to have done as much as they could. On that basis, I imagine a judge would side with the airline.

Maybe speak to a no win no fee firm and see what they say.

True - except the "all reasonable measures" test is only the second limb of the test. Is a windscreen cracking extraordinary? Only if the origins of the event are not inherent in the operation of the airline.

A possibly tough one to win though, I agree.

yuckos

I see. Damnit! I will see what a no win no fee firm say.

Thanks very much!