Flight delay and cancellation compensation, BA ONLY

Ap66

Hi. Try Bott and co. We used them successfully for a claim against BA. They do take 25% which is hefty but they will know if you have a case or not

eskbanker

dinkysarah said:

On 28 March I was due to fly to Vegas at 9:50am. The evening before while checking into my Heathrow hotel I opened the App and it said your flight has been cancelled (no explanation). I was put on a new flight at 14:25pm on 28th which meant I arrived at my destination more than 4 hours late. I thought my claim would be straight forward but was rejected. The reason given for rejecting my claim was that the flight was  cancelled for 'operational reasons' which frankly doesn't tell me anything. There were no exceptional circumstances that I was aware of and given that the flight was cancelled the evening before it wasn't down to issues on the day. I am obviously not impressed and even less happy because they rejected the claim with no real explanation. I intend to take it to the adjudicator but does anyone have experience of this and what exactly operational issues is supposed to mean, It sounds like a catch all excuse to me!

Yes, sounds like a catch-all excuse to me too, so, unless they've labelled their message as their final response, you could respond to them asking for further details as to exactly what the underlying issue was and in what specific way they'd contend that it could be considered as "extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken".

batemansxxxb

Got delayed by 5hrs in Trinidad with BA on 6th April i used Resolver but BA didn't respond, i also tried emailing the ceo who also didn't respond, after a bit of searching the BA app i found how to claim compensation with them directly  & within a month received £1040 compensation for 2 passengers

eskbanker

batemansxxxb said:

Got delayed by 5hrs in Trinidad with BA on 6th April i used Resolver but BA didn't respond, i also tried emailing the ceo who also didn't respond, after a bit of searching the BA app i found how to claim compensation with them directly  & within a month received £1040 compensation for 2 passengers

You're far from alone in (initially) choosing not to follow their published process, but it's reassuring to know that it does work!

TotesConfsd

Hello folks, I'm a newbie so hope I am posting on the right thread.

As a family we were booked to fly with BA to France but the flight was cancelled at the last minute after several delays. Instead of waiting for BA to offer a rebooking I bought new tickets for the same BA service the next day. Because I rebooked myself instead of allowing BA to do this BA is refusing to refund the cost of the rebooked flights. Does anyone have an idea of the rules or precedents in this situation? Incidentally BA have not even refunded the cost of the original cancelled tickets.

All advice thankfully received :-)

eskbanker

TotesConfsd said:

As a family we were booked to fly with BA to France but the flight was cancelled at the last minute after several delays. Instead of waiting for BA to offer a rebooking I bought new tickets for the same BA service the next day. Because I rebooked myself instead of allowing BA to do this BA is refusing to refund the cost of the rebooked flights. Does anyone have an idea of the rules or precedents in this situation? Incidentally BA have not even refunded the cost of the original cancelled tickets.

As I recall, they advise passengers to rebook via the BA 'manage your booking' facility anyway, did you do this or completely start again with a fresh booking?

Have they said what they'd have done instead, i.e. was there any realistic alternative to their flight on the same route the following day?

You're obviously not entitled to the cost of both the original and the replacement flights, but should effectively be able to choose the more expensive, so they aren't entitled to reject both.

TotesConfsd

I made a completely new booking to reduce the odds of loosing our whole week of holiday. There were very few seats for the next day's flight and a planeload of folks like to want to rebook for it. Within minutes of our self-rebooking there were no seats on the route with BA for 4 days.

They've not said what they'd have done, just refused to refund the flights and suggest I contact my insurer. The cancelled flight was the last flight of the day. We rebooked the first available flight for the next day (with BA and the same departure and arrival points).

eskbanker

TotesConfsd said:

I made a completely new booking to reduce the odds of loosing our whole week of holiday. There were very few seats for the next day's flight and a planeload of folks like to want to rebook for it. Within minutes of our self-rebooking there were no seats on the route with BA for 4 days.

They've not said what they'd have done, just refused to refund the flights and suggest I contact my insurer. The cancelled flight was the last flight of the day. We rebooked the first available flight for the next day (with BA and the same departure and arrival points).

Did they send you a cancellation email advising you to go ahead and rebook?  If you can show that you made the second booking after being told of the cancellation of the first, and effectively ended up with the same flights as you would have done if changing your booking (if still available) then you should be able to get them to refund the more expensive ones.  Keep pushing and if they issue a final response that's still uncooperative, take them to CEDR via the link on their complaints and claims page....

TotesConfsd

Thank you so much for such clear and swift responses. I was beginning to doubt my sanity. I will follow the rule you suggest - thanks again.

dundee48

My BA flight From ABZ-LHR was cancelled on April 20th around 6 hours prior to departure.It was the first BA flight out of ABZ that morning.I learned later that day the flight was cancelled because the last BA flight from LHR on April 19th was diverted to GLA the night before because of fog.This would have been my flight.
I was rebooked on flight later that day,arrived in LHR 6 hours later than i should have been.
Is a compensation claim likely or would it be outside airlines control?