Flight delay and cancellation compensation, BA ONLY

DHammer

Advice please. BA flight delayed  Miami to London by approximately 4 hours late arrival. " passengers, travelling in Business Class using BA Avios and Companion Voucher from BA/AMEX. Are we eligible for compensation please?

Westin

DHammer said:

Advice please. BA flight delayed  Miami to London by approximately 4 hours late arrival. " passengers, travelling in Business Class using BA Avios and Companion Voucher from BA/AMEX. Are we eligible for compensation please?

Why was the flight delayed? This has a bearing on your question.
If you also post your flight number/date then someone might also be able to check the actual delay time.
A Companion Voucher ticket might not qualify for a claim as seen as a free/reward ticket.
Pop back with more info.

seadog101

As with many others I have had a flight cancelled by BA two days ago.  

Clearly I'm due compensation, it fits all to criteria.

I won't bore you with all the details.  JFK-LHR-NCL, LHR-NCL Flight was cancelled once I arrived at LHR, no way of BA assisting me, no other flights to NCL that night, phone line useless, and not enough staff at the airport, BA app and website just directing me back to the phone. 

Found my own way to a hotel overnight, and got the train home first thing in the morning.

Is it best to go for a compensation claim using the BA website, or send a letter in myself?

Westin

seadog101 said:

As with many others I have had a flight cancelled by BA two days ago.  

Clearly I'm due compensation, it fits all to criteria.

I won't bore you with all the details.  JFK-LHR-NCL, LHR-NCL Flight was cancelled once I arrived at LHR, no way of BA assisting me, no other flights to NCL that night, phone line useless, and not enough staff at the airport, BA app and website just directing me back to the phone. 

Found my own way to a hotel overnight, and got the train home first thing in the morning.

Is it best to go for a compensation claim using the BA website, or send a letter in myself?

Wise man. You clearly knew what to do and just cracked on with it. A much better outcome than forming a mass group to shout at the overworked BA staff whilst filming the whole event on your phone and posting on social media.

I would make the claim using the BA website/webform. Here is the link -
https://www.britishairways.com/travel/customerportal/public/en_gb?dclid=CjkKEQjwxZqSBhCtvqLlwpSJ1I0BEiQAdgqafdd9aGIZBlPMbI-fNjkU3taYu92LGIMJoRbHSHsf6Nnw_wcB#/customer-service-portal#customer-service-portal&clickref=1011lj58XoyX&DM1_Channel=AFF&DM1_Campaign=UKI_GB_EN_PHG_ALWAYSON&DM1_Site=PHG

Pipsickle

I’m finding it impossible to submit a claim using the BA online form. The server is overloaded all the time (probably because thousands of customers are attempting to submit claims as well!).

What is the best way to submit my claim with the receipts attached, by post?? I can’t see the point in calling them…

Pipsickle

Westin said:

seadog101 said:

As with many others I have had a flight cancelled by BA two days ago.  

Clearly I'm due compensation, it fits all to criteria.

I won't bore you with all the details.  JFK-LHR-NCL, LHR-NCL Flight was cancelled once I arrived at LHR, no way of BA assisting me, no other flights to NCL that night, phone line useless, and not enough staff at the airport, BA app and website just directing me back to the phone. 

Found my own way to a hotel overnight, and got the train home first thing in the morning.

Is it best to go for a compensation claim using the BA website, or send a letter in myself?

Wise man. You clearly knew what to do and just cracked on with it. A much better outcome than forming a mass group to shout at the overworked BA staff whilst filming the whole event on your phone and posting on social media.

I would make the claim using the BA website/webform. Here is the link -

I’m finding it impossible to submit a claim using the BA online form. The server is overloaded all the time (probably because thousands of customers are attempting to submit claims as well!).

What is the best way to submit my claim with the receipts attached, by post?? I can’t see the point in calling them…

Caz3121

persevere with the form, maybe try different times of day
the person on this thread tried to claim without using the process and wasted 3 weeks - https://forums.moneysavingexpert.com/discussion/6347410/compensation-claim-to-ba-using-resolver#latest

Pipsickle

Caz3121 said:

persevere with the form, maybe try different times of day
the person on this thread tried to claim without using the process and wasted 3 weeks

I have been trying for 1 week now at different times of day, first thing in the morning, morning, afternoon, evening… maybe I will get up in the middle of the night to try. Is there like a secret quiet time when no one is awake? 😆

Westin

Might just be a case of letting the demand on the website and volumes settle.  I don't think writing will speed things along.

Becles

I should have travelled home with BA from Reykjavik on 25th February. We were on a lunchtime flight to Heathrow, then an evening flight up to Newcastle.

Bad weather hit delaying the Reykjavik flight. It was delayed until that evening and we were moved onto a Newcastle flight the following morning.

Then the IT system failure hit. We got up on the Saturday and went back to the airport to find all Newcastle flights cancelled for the rest of the day. Nobody had any idea when they would be able to get us home, so we decided to leave the airport and get the train home.

I've had compensation declined as they said the delay was weather related. However, my argument is that yes the first flight was weather related but the second flight abandonment was due to their shoddy IT system. The weather was fine on the Saturday.

Do you think I am due compensation in this case?