Flight delay and cancellation compensation, BA ONLY

Justice13075

I can sympathise with you, but unless they give you money as a gesture of goodwill you are not due anything else

Justice13075

The minimum compensation would be €250 per person surely your coach fare was not more than that?

Anisa14

Hi, I wonder if someone can give me advice, we have flights booked with BA for Kingdom of Saudia Arabia in early April, they have cancelled all Visas and placed a travel ban for everyone who wants to travel there including British citizens . 
We contacted BA to find out if our flight tickets will be refunded as it a Ban by their government and BA are refusing. 
Am I not entitled to a full refund as not to travel is not my decision. 
TIA.

Justice13075

BA talking through their AxxE.  Have they cancelled your flight now that it cannot get into Saudia Arabia? When they do you will be due a refund. If they refuse to take them to the small claims court

dl84

Hi, I took BA 7311 from Manchester to London City Airport on 22 December and it was delayed by almost four hours. I have received the reply below from BA today. The situation they describe about the aircraft is correct to my knowledge - the pilot told us this when we were waiting to get on the plane, and I told BA this in my claim. I was under the impression that 'knock-on' delays like this were eligible for compensation given that the weather situation didn't affect my flight directly, and there weren't any other delays at Manchester that day; and that they 'could have' arranged another aircraft to send us on time. Any idea what I should do next, and what I should say in reply (e.g. any cases with precedent?) I also have photos of the departure board at Manchester that day, and screenshots from Flightaware). Any suggestions welcome! Thanks! 
BA response:

An update from British Airways

Thanks for getting in touch to let us know what happened when you travelled to London City on 22 December.  I can fully understand how frustrating it must have been when your travel plans were disrupted by a delay to your flight.  I'm so sorry for the delay in responding to your claim.

We work very hard to maintain a stable operation at all times, as we understand the impact it has on our customers when we have to delay or cancel a flight.  I've checked the information we have about your flight and I can see that it was affected by a rotational delay.  A rotational delay is one which impacts on a flight and which then has a knock-on effect on flights operated by that aircraft throughout the day.

On the day you travelled, the aircraft operating your flight was delayed during a flight to Chambery.  Due to the risk of adverse weather conditions that could result from gathering cumulonimbus clouds in Chambery, French Air Traffic Control imposed restrictions on flights entering their airspace.  This meant the aircraft had to be diverted to Grenoble, impacting on flights scheduled to be operated by the aircraft throughout the day.

We don't underestimate the difficulties it must have caused you when your flight was delayed and we apologise for any inconvenience.  As the cause of the delay was outside of the airline's control, I'm afraid we're not liable for a compensation payment in this instance.

I realise our customer service managers didn’t provide you with enough information and this certainly isn’t the service you would expect from us.  We do our best to keep in touch with our customers by sending SMS messages and emails with the most relevant updates to their journey.  As long as we have the correct contact details for you, we will contact you as soon as possible.  Our colleagues will aim to proactively communicate with customers if you’re at the airport and you need assistance with your flight.  It’s common for the information we have about delayed flights to change quite often, so we try to only give you details we feel are relevant and that you will find beneficial to your journey.

Thanks again for getting in touch.  If I can assist you in any other way, please don't hesitate to contact me using the blue link below my name.

Justice13075

Put your details into euclaim and bottonline. I assume they are going to say you are due compensation

super_saint

super_saint said:

Tyzap said:

super_saint wrote: »

So BA have refused a second time - Firstly is there a time limit to appeal BA's decision to decline my request - flight was in August & they refused compensation in Nov (completely forget about it!!)


In everyones's opinion what are my chances in taking this further with CEDR? I notice you say it's free but I see a £25 admin charge to make a case


Any advise greatly received

Your chances of a favourable decision from CEDR are very good imo as BA would have known the flight crew would be out of hours before the plane left Gatwick.

On the basis that BA knowingly allowed the delay to occur, you chances at CEDR are very good.

Be sure to provide the link to the BA Source when you lodge your claim.

The £25, I understand, is only requested if you lodge a frivolous claim for an obviously hopeless claim that wastes everyones time.

Good luck.

I have received the attached lengthy response from BA following claim thru CEDR
Can i assume that's the end of the road??

I have now received the attached Adjudication decision from CEDR .... i can dispute this on the CEDR website but is my only route viable now Samll Claims Court?

If no any advise on how to tdo this? 

legal_magpie

What small claims Court?   There isn't one at the moment.  You have 6 years from the date of the rejection to bring a claim so it might be better to wait.

ArKay

Forgive me for repeating myself but using CEDR is not the end of the road, and in fact I believe you are wasting your time in the first place going to any arbitration service that is sponsored by the very people you are claiming against. There IS a small claims court still - but it is now called 'money claims online'. Google it, follow the instructions and make your case. Even if you end up going to your local court (and you can specify a local court to you because you are presumably an individual and they are a multi-national organisation who will send an agent / representative) I suspect they will not turn up and you will win by default. It has happened to me 2 or 3 times now (honestly cannot remember). This is because whilst they will fight you on paper or at CEDR they will not spend the £100s to send an agent to your local court (transport and overnight costs) when if they give up and lose you will get much less.
My other posts on this might be helpful but I really cannot keep answering the same questions in the same way. Forgive me - I am shielded and having to say at home for 3 months which makes me grouchy!

barafear799

Hi, can I request some info in regard to when Covid19 is a valid reason for flight cancellations  and when not, in terms of rejecting EU compensation claims. I flew with BA from Heathrow  to Bucharest  on 13 March, with return flight booked on 18 March. Flights had been booked about 6 weeks previously. At my time of travel there was no FCO restrictions on travel to Romania.  On 14 March, BA emailed to cancel my return flight.  I eventually  got through to their helpline and asked why was the flight cancelled.? I was told for operational  reasons, trying to condense two flights a day to one. No mention of coronavirus  at the time. Clearly things have moved on very quickly. BA did book me on an alternative flight and I did get home , but have quickly rejected my compensation claim stating flight was cancelled  due to coronavirus.  All i really wanted to know was whether a particular point in time was the cut off point for when all airlines could state coronavirus  as the cause regardless of country specific advice or restrictions.  Thanks.