Flight delay and cancellation compensation, BA ONLY

Dovelady

Dovelady wrote: »

Looking forward to reporting on a successful compensation claim following a five hour departure from Gatwick to St Lucia on BA two weeks ago. Thanks for all the invaluable advice. Strangely none of the passengers were informed of the right to claim any compensation or issued with claim forms. One couple we spoke to had no idea we might get anything for a delay due to a technical problem at all.
I have sent the claim letter by signed for post and I guess the next step will be follow ups after two weeks. Is I best to do this by email or snail mail?

Just to say a huge thanks for help and advice on this thread. I followed up my original letter with an online contact form and this evening have received an email to say my husband and I are to receive compensation of 600 Euros each! :j

So Thanks again!!!!:T

iamichi

I had a cancelled flight from London to Glasgow with BA a few weeks ago. I was one of the luckier ones and only had a 5 hour delay, as I got the last seat on the 2nd flight after the cancelled one. I decided to pay flight-delayed.co.uk to sort it out and got an email and a cheque today from BA for €250 (converted to GBP). Really happy that they didn't kick up a fuss and made it easy, as I have a complaint for a 8 hour delay with easyJet on for a total of €1200 and they haven't replied in the 6 weeks period they are given twice now, so I've just sent off the form to the CAA. It's actually made me much more likely to pay the extra (as long as it isn't huge) and fly BA over easyJet in future, as at least when I know stuff like this goes down, they'll give me my legally entitled compensation fairly and without fuss.

liviboy

Well after waiting since the 8th February for my cheque to arrive, BA have finally given-up with Royal Mail and issued an electronic transfer for £480 for €600 of Compensation...

If only my flight was today and that €600 would have been worth £510....how I hate exchange rates!!!!

But glad BA have paid up.

moonshadow555

Centipede100 wrote: »

It would be down to you to try to persuade a judge that you were told something that clearly wasn't true. You have a reasonable case otherwise why else would you take an alternative flight to Turin and then a coach journey!

Sure you are looking at the right day/flight etc. Not that I disbelieve you but others have misread flight data before. Also worth checking via one of the other flight databases although some charge for access to archive data.

I did claim for the wrong flight as I read the posted date on manage my booking as the flight date, I have chased them yet again with the correct info and still not heard from them. I suppose it's only 4 weeks..

queenortart

Success
I've just had the full 600 euros confirmed as compensation for the 50 hours of my life I will never get back for a broken plane in Johannesburg 2 years ago. Very glad I read the instructions on how to claim!

missy.p_3

missy.p wrote: »

So I have received another fob off letter, to which I will be replying again... BA are still saying that the airport authority could not provide sufficient ground handling resources and the flight was subject to delays caused by Air Traffic control. They go on to quote article 5.3 (no compensation if airline can prove delay could not have been avoided even if all reasonable measures had been taken ) & recital 14 and 15 (extraordinary circumstances include weather, strike, and the impact of air traffic management decision which gives rise to a long delay)

My delay was only 24 minutes, but I missed a connection flight as a result, arriving in my final destination over 4 hours late (all BA flights)

My next letter is saying that the insufficient ground handling could easily have been avoided by ensuring enough staff were available & therefore all reasonable measures were NOT taken & secondly that 24 minute delay in departure is not a LONG delay.

Any further suggestions from anyone ? :question:

Getting a tad p'd off with BA now as they will not give me a straight answer. My last letter specifically asked what the air traffic control decisions were for the specific flight + asked them to explain why reasonable measure were not taken to ensure there were sufficient ground handling resources.
Their reply : "unable to supply you with a comprehensive list of when a delayed flight would be eligible for compensation under EU legislation. There are several situations and many factors, which can cause a delay"
All my letters are coming from Neil Adair, EU Compensations Claims & with a Newcastle return address on the envelope.
He doesnt seem to be able to answer any of my specific questions & keeps sending inadequate replies (I suspect he thinks I'll quit writing soon)

Does anyone have any suggestions of how to actually get BA to respond with an answer to my questions or perhaps a good e-mail address ?
Thanks in advance

Little_Chicken

I received an email tonight to confirm that BA will pay me €600 in compensation for a 24 hour delayed flight due to a technical fault 3 years ago. For some reason I think I misunderstood and expected a fare refund too- but it seems reading other's experiences this isn't the case.

I sent an email originally, followed by a recorded letter and a few tweets - which didn't get a great response! It took a little over 6 weeks in total.

Like many posters I had an awful experience during my delay - that I would rather forget, but the cash will come in handy.

I'm flying with BA next week and in May, so I guess I never held it against them!

Ich_2

My last letter specifically asked what the air traffic control decisions were for the specific flight

Bear in mind that they may not have that information, any delay to a flight is often just given a code on the flight report so whilst it would be recorded as ATC the person completing that report often does not know the exact details themselves

Ich_2

Does anyone have any suggestions of how to actually get BA to respond with an answer to my questions or perhaps a good e-mail address ?

Where does legislation or court decisions show you are entitled to the level of detail you want?

psb

A massive thanks to Martin & Co for the helpful information regarding making a claim and directing me to the Flyertalk site, whose information regarding BA and claiming compo was fantastic. We had a 4.40min delay on the 13th February from LHR to Montreal (we were sat on the plane for an hour then unloaded) which resulted in us missing our connecting flight. BA put us in a hotel overnight and we returned next morning to continue our journey. Thus making an overall delay in reaching our destination of 12 hours. On return and after consulting this site and Flyertalk (and finding BA's own actual Time Line for our flight - I can't remember where now tho) I sent a registered letter to EU Compo Claims at their office in Suffolk on the 7th March, with all my paperwork, requesting compensation of €600 each. On the 18th March I received an e-mail from BA Customer Relations awarding us 10K Avios each as a gesture of goodwill and on the 22nd March I received a cheque for £1043.50 to cover the €600 each.
I must admit after reading some of the stories regarding compo and claiming I new I was entitled to the money but never expected it to be sorted so quickly, thank you once again for the advice MSE