Flight delay and cancellation compensation, BA ONLY

ddebski_us

mertywerty wrote: »

I too don't have all the details, but I've sent off a letter request with my passport and flight details details - I'm pretty sure they can look up internally to find out the proper details. Now will just have to wait for a reply....!

A friend's mum said she only sent her passport details and flight details and they were able to find her details and progress the compensation claim.

loikok wrote: »

I emailed BA customer services last week for my booking reference as I had no paperwork,they replied today with booking reference so if you email them with your details they will provide it.

S0, I e-mailed asking for my booking reference number. Apparently, they don't keep details for more than 3 years.

Begs the question of how they can pay out compensation then for flights past 3 years ago?

Letter is my next step.

xDx

pugwash101

I sent in a claim by letter in late Dec for a 18hr delay for a flight from Manchester to Singapore in 2007. Yesterday I received a cheque from BA for 2 x 600Euros. I claimed compensation from BA at the time but all they would offer was 2 x £75 credits for future flights which was no use to me.
So special thanks to Centipede100 and all the others on this board I have now received adequate compensation.:T

Binixica

I used the template to claim for a flight that was cancelled in 2007. This is the reply I got. Surely a technical fault is BA's responsibility. Can anyone advise?

Your claim for compensation has been refused because BA0156 on 19 November 2007 was cancelled due to an unexpected technical fault, which prevented the aircraft from operating as scheduled. Under EU legislation, British Airways is not liable for a compensation payment in this situation.

Unfortunately airline operations are subject to circumstances outside the airline's control. British Airways takes all reasonable measures to avoid cancelling a flight in such circumstances. Consideration is given to whether there are any operational options available before a decision to cancel is made. We are sorry that cancellation was necessary in this case.

In your letter you also requested reimbursement for your expenses. This will be dealt with separately and you will hear from us soon.

Thank you for following this up with us and I hope you will fly with us again soon.


Best regards

Shah Alam Shaikh
British Airways EU Compensation Claims

Binixica

Thanks I'll do that. Does anyone have a template letter for that?

loikok

Well that was quick emailed them on the 22nd of Feb about our flight delay in April 2012 and received a email last night saying we would be sent a cheque for 2 x 250 euros.

But would like to ask is this the correct amount of compensation, our depature point was Tampa onto Gatwick for our connecting flight to Glasgow, the delay at Gatwick for our connecting flight was 10 hours,
is the journey length calculated as the domestic flight length under 1500km or the total journey length from Tampa over 3500km.

Caz3121

Assuming your long haul flight was not delayed over 3 hours you are claiming compensation for the Gatwick to Glasgow flight so €250 is correct

Vauban

Caz3121 wrote: »

Assuming your long haul flight was not delayed over 3 hours you are claiming compensation for the Gatwick to Glasgow flight so €250 is correct

I'm not sure this is correct at all.

The European Court ruled on this point at the end of last month. You can read the judgement here: http://curia.europa.eu/juris/document/document_print.jsf?doclang=EN&text=&pageIndex=0&part=1&mode=lst&docid=134201&occ=first&dir=&cid=2364169

But the important bit seems to be:

In the light of the foregoing, the answer to the first question referred for a preliminary ruling is that Article 7 of Regulation No 261/2004 must be interpreted as meaning that compensation is payable, on the basis of that article, to a passenger on directly connecting flights who has been delayed at departure for a period below the limits specified in Article 6 of that regulation, but has arrived at his final destination at least three hours later than the scheduled arrival time, given that the compensation in question is not conditional upon there having been a delay at departure and, thus, upon the conditions set out in Article 6 having been met.

So if the flight was on one booking, your compensation is for the full length of the journey (ie from the USA, not London).

Hip1971

Our flight to Florida was delayed for 7 hours last March (2012). I registered a claim with BA within a couple of days of getting home, BA were very slow to respond but eventually tried to fob me off with talk of the European Court of Justice decisions, etc. I would regularly reply to their rejection emails, just reminding them to keep the case open until the ECJ made its decision and would also phone them asking for updates, I hadnt heard from them since last August.

Last week I decided I had been patient enough. I sent them a message on Twitter asking them for an update and also sent the template letter via registered post laying out my case again. They responded on Twitter saying they were looking into it and finally today I received an email stating they had approved our case and we were to get 600Euros each, which makes a total £2069. Im not sure which communication finally got through, but one of them mustve.

I think the key to this is to be tenacious, dont accept what they say at face value and keep a record of all the communications you have with them, phone calls, emails, etc.

Thanks to all who have helped me with this, particularly centipede100 (:A).

Keep going and you will get your compensation!!
:beer:

Mancman86

Me and a mate went on a lads holiday to tenerife a few years ago, on the return flight our flight was delayed by 15 hours I didnt think anthing of it until the recent EU ruling.
After reading on here I saw that BMI was bought out by BA, I sent the :money: template letter by post, had no reply - 4 weeks ago. I then emailed them 2 weeks later and had an automated response. I called them on Monday to find out what was going on they said I would be contacted shortly by the BA BMI team - got an email this morning saying I am entilted to 400 euros compensation (£346), I have to email them with account details and they will initiate a bank transfer within a few days:D Thanks :money: and all others for providing the information. Suddenly I am all for the EU rulings.

melanie997

I received compensation after sending my claim off on 11th Jan, :j

Our BA flight from Tampa was late in due to hydraulic leak which had to be fixed at LGW.

I had expected it to be turned down so definitely give it a go.

The comp was £2060 and our flights cost £1790 so quids in. I have already booked our holiday with BA this year, which incidentally £1000 cheaper than Virgin so I have a very small balance to pay :beer: