Flight delay and cancellation compensation, BA ONLY

gk172

Caz3121 wrote: »

what date was your flight?
were there other delays/cancellations on that route on the same day? (info on flightstats)
what do the free checkers on the NWNF sites show for your flight (they will confirm whether they believe compensation is due or not) (e.g. EUClaim or Bottonline)

Thank you :T the other flight cancelled I think is connected to ours we were supposed to fly Gatwick Glasgow ba2960 on the 15th July but I can't find why it was cancelled? I ran everything through Euclaim and it suggests €250 per person compensation even though Ba have said were not due anything:( do we appeal or go via euclaims? Thank you for reading this and guiding me.

Caz3121

gk172 wrote: »

( do we appeal or go via euclaims? Thank you for reading this and guiding me.

I would read Vauban's guide and send a NBA. NWNF should be last resort as it is preferable to keep 100% of compensation
I used the resolver tool for a claim recently and was really easy (although I had not got an airline rejection prior)

Justice13075

What does bottonline say?

dovobet

Thanks guys for all your help.

We booked BA flights through a travel agent so had no idea it would involve American Airlines. Have to say I'm bitterly disappointed with BA, and feel very mislead. Looks like no compensation due then for the newlywedseven though flew from an EU country. All flights were booked as one is connecting flights.

northwest1965

Tyzap wrote: »

Hi,

Unfortunately that flight is operated by American Airlines on a code share agreement with BA.

When you book a flight through the BA website you must look carefully because against many flights it will say "operated by American Airlines" or Iberia etc.

That means it's not BA's responsibility to put things right if it all goes pear shaped, plus it may not be covered by EU261 as possibly in this case.

Connecting to other flights in the USA is something to be avoided if at all possible. The chances of being stranded are too great to risk imo.



Tyzap

Excellent info. Thanks!

Caz3121

dovobet wrote: »

Thanks guys for all your help.

We booked BA flights through a travel agent so had no idea it would involve American Airlines. Have to say I'm bitterly disappointed with BA, and feel very mislead. Looks like no compensation due then for the newlywedseven though flew from an EU country. All flights were booked as one is connecting flights.

you may have misread the regulations. What was being pointed out is that you do not have any claim from BA. Your claim is from American Airlines as they were the operating carrier
as a non-EU airline they still need to comply with EU261 for flights departing the EU just not on the return
Given that the mail flight was delayed over 3 hours you may have a less painful claim than those that get to destination over 3 hours late but where the transatlantic portion was under 3 hours.
If you have a read of this thread you will see others experiences with AA
https://forums.moneysavingexpert.com/discussion/4445417

not sure why you are disappointed with BA. I think that is very unfair. You neither booked or flew with them...your complaint re not knowing it was not a BA flight is firmly with your travel agent - I believe they must show who the flight is operated by (and all the ones I have seen, do)

Lemaitremx5

Just rang BA after submitting a claim and it was rejected sighting weather.

We were delayed by 5 hours. 1hr 30mins for air traffic strike (outside of EU compensation), 1hr 30mins for aircraft investigation (as it was damaged by aircraft steps and eventually taken out of service). 2 hrs to find a new aircraft and crew (as they were out of hours).

At no point was weather mentioned as a factor for the delay. Which meant that BA will only take responsibility for 2 hrs of delay, the rest was down to weather.

I feel that the reason for the delay was inaccurately recorded. BA said that they cannot do anything about this because they have to accept the information provided to them.

I don't believe that BA are hiding anything, I think the reason for the delay was not logged correctly for this flight? Is there anything that can be done about it?

Thank you.
L

Justice13075

Check your flight on EuClaims and Bottonline that should give you an idea if you have a claim or post your flight details here.

psychological

Apologies if this isn't the right thread but I had an issue with delayed luggage (3 days until we got it) on my recent trip with BA (hotel and flights booked via them).

I have travel insurance which covered the cost of essential clothing etc, but I do feel that 3 days of a 7 day trip spent worrying about luggage and when it will arrive is a long time, and compensation should be paid for effectively "ruining" a chunk of a holiday.

Has anyone had any similar experiences / successes in claiming from them?

zaffi

Just had my response from BA re my posts #1351 and #1355

Dear Mr zaffi

Thanks for contacting me about the delay to your flight BA0066 from Philadelphia on 22 July. I'm sorry for the delay in my response. As a valued Silver member of the Executive Club I understand that this isn't the standard of service you would expect and I apologise.

I'm sorry to hear about the delay to your flight into London Heathrow which caused you to miss your connection to Edinburgh. I’ve had a look at the information we have about your flight and it was delayed because of a window heat defect, which I understand from your email they managed to get a replacement from another aircraft.

Our Operations team investigate the reason for every flight delay and this tells us where we’re going wrong.

From what you’ve told me about your delayed flight, I absolutely agree we’ve let you down. We always want to maintain a stable operation and we’ll only delay an aircraft if we really have to, particularly as it affects our customers and their plans.

I'm happy to hear that we managed to get you on another flight to Newcastle that same day, but concerned to hear that you had to pay for train and taxi fare to get back to Edinburgh.

As we weren't able to get you back to Edinburgh that day, we would be able to pay for your train fare. Unfortunately, we aren't able to cover the cost of your taxi fare and I apologise.

I’ve checked the details of your journey and I’m pleased to advise you’re entitled to compensation for the delay to your flight BA0064 on 22 July. The distance of your disrupted journey was over 3,500km and this has been calculated in accordance with EU legislation.

This means you’re entitled to €600.00 in compensation and converted this is £512.02. Including the train fare, this is a total of £572.52.

As you've already inserted your bank details in your original email, I will be able to process the payment into your account for you today. Please be advised this can take up to 5 working days to show into your account. If you have any problems, please let me know.

Thanks for contacting me once again. If you have any other issues please don't hesitate to contact me on the blue link below.
I hope you choose to fly with us again soon.

Best regards
Kelly Brand
British Airways Customer Relations


That's twice I've had a claim and both times they've paid out with no fuss. They're not paying my taxi but work have already paid for that anyway.

zaf.