Flight delay and cancellation compensation, Tui/Thomson ONLY

Justice13075

You were clearly denied boarding and are due the €600 each. Contact them and tell them you will not accept €300 and ask them for a deadlock letter then as jpsartre says go to CEDR.

jpsartre

julieluvs2shop wrote: »

I think the trouble is when we filed a claim on TUI website we had to put flight TOM159 as the delayed flight and it comes up as 3 hrs 58 minutes

But you're not claiming because your flight was delayed, you're claiming because you were denied boarding. You will be able to explain everything to CEDR though if TUI won't listen. To avoid any confusion, I wouldn't cash the cheque you've received.

Sarah_N

We were on the same flight and denied boarding. The way we were treated in the airport was disgusting. The elderly and disabled yelled at to shut up. No food or drink with the airport closed and the pilot’s speak was incredible especially when he said the plane could explode just as passengers were about to board!!

Despite sending Tui evidence we were delayed by 26 hours and 49 mins. The letter Tui gave us in Manchester airport saying we were delayed by 26 hours and 49 mins!! They sent us a final answer saying our delay was 3 hours 58 mins. We are now going through CEDR. I hope you get sorted.

wozmand

Hi RaceRedRig,


PM sent.


Thanks,
Mark.

wozmand

Hi all,


I have received my 2nd letter from TUI now advising that their position remains the same and if I wish that I can refer the complaint to CEDR. To date TUI haven't advised me what caused my delay, all they have quote is the '‘Discovery of a hidden manufacturing defect by the air carrier’. I assume TUI should really be providing the background info on this shouldn't they? Seems a lazy response to me, I know in my line of work I would be able to answer and attempt to close a complaint with such a vague response.


Thanks,
Mark.

Tyzap

wozmand wrote: »

Hi all,


I have received my 2nd letter from TUI now advising that their position remains the same and if I wish that I can refer the complaint to CEDR. To date TUI haven't advised me what caused my delay, all they have quote is the '‘Discovery of a hidden manufacturing defect by the air carrier’. I assume TUI should really be providing the background info on this shouldn't they? Seems a lazy response to me, I know in my line of work I would be able to answer and attempt to close a complaint with such a vague response.


Thanks,
Mark.

Hi Mark,

The airlines love to fog the issue by using inaccurate or confusing terminology and keeping things as fluffy as possible. Accurate information only comes out during the court or CEDR process. It's par for the course I'm afraid.

When TUI refer to a 'hidden manufacturing defect' they are trying to suggest it is manufacturing fault which affects a whole batch or model of aircraft. e.g the Dreamliner battery problem, the B737 Max MCAS system or the RR Trent 1000 engine problems.

This would result in aircraft being removed or grounded from service and because it is a manufacturing fault the airline can then be exempt from having to pay compensation.

This fault does not fall into that category and Botts have confirmed this via their flight delay checker.

I suggest that CEDR is the best way forward if going down the DIY route, otherwise use Botts for around 30% of your compensation.

Good luck.

wozmand

Thanks for the reply Tyzap.

JPears

Tyzap is politely saying Tui are giving you a load of BS. Some cynics might say deliberately misleading you. Or worse.
But given that Jet2, in the past, have threatened me with libel action during my case over 7 years ago (where does the time go?), we have to be careful, sometimes, with our words.
Unless it is a blatant lie....

RaceRedRog

Hi Mark
I have (hopefully) managed to send you a PM
Roger

mishypink

Hi I wonder if anyone could advise please. Our tui flight from Manchester to Montenegro was delayed by 6 hours due to a burst tyre on the plane which we were supposed to be boarding. We were informed of this by the pilot when we finally boarded. This apparently happened when the plane was landing in Malaga. We had to wait for a replacement plane from the Canaries. When we boarded the plane, the pilot told us that tui sent a crew to malaga but they were unable to replace the tyre and therefore we were sent a replacement aircraft from the Canaries. We gave tried to make a claim and tui have responded saying we dont have a case to claim as it was an extraordinary circumstance. Is it worth pursuing the claim? Thank you.