Flight delay and cancellation compensation, Tui/Thomson ONLY

buglawton

Tried to find TUI's phone number today to follow up on why no reply to either Resolver or a separate email I sent to their after flight email address. Seems they've replaced email & phone info with a form, you log in with the same email address you made the booking with then submit the delayed flight details.

Anyway, I'd like to check the official record of the delay. Apparently there are websites that access the historical info. Anyone know of one that'll allow a (free) inquiry for 4 months back between Croatia and Gatwick?

Lindajames

Hi, looking for advice about the decision taken by CEDR regarding my claim for compensation from tui Airlines for flight delay. Some friends we met on the holiday put their claim in via CEDR which the adjudicator found in their favour, mine claim was dismissed then a few weeks later someone's else's claim was granted! I find this unbelievable, either tui are at fault or not! I did complain to CEDR but to no avail, I've complained to the CAA, so awaiting a reply. Would anyone recommend small claims court, ombudsman or ABTA??? Would welcome advice and comments please

Lindajames

Has anyone been paid compensation for the flight delay from 10 December 2017 Birmingham to Barbados, tui said delay caused through bad weather, ie snow, but when they could have departed when runway opened, they did not have sufficient staff. CEDR refused my claim but I know two different couples on the flight have been awarded claims through CEDR. Frustrating and I want to take this further, tui at fault or not, can't be for one adjudicator and for another different

Tyzap

Lindajames wrote: »

Hi, looking for advice about the decision taken by CEDR regarding my claim for compensation from tui Airlines for flight delay. Some friends we met on the holiday put their claim in via CEDR which the adjudicator found in their favour, mine claim was dismissed then a few weeks later someone's else's claim was granted! I find this unbelievable, either tui are at fault or not! I did complain to CEDR but to no avail, I've complained to the CAA, so awaiting a reply. Would anyone recommend small claims court, ombudsman or ABTA??? Would welcome advice and comments please

Hi Lindajames,

CEDR, like all the other ADR providers, have a couple of seriously weak areas. One is a lack of enforcement powers and another is their policy of each adjudicator coming to his/her own decision on each case. They will not follow a president set by earlier decisions on the same flight delay.

As you have highlighted, this is bound to lead to this sort of idiotic situation. CERD do monitor this forum so I invite them to give a good reason why they allow this conflicting situation to come about.

The only realistic option still open to you is MCOL, where you should point out to the judge that other claimants from the same flight have been paid compensation. I'm 99.9% sure it would not go as far as a court hearing, it's just a game of brinkmanship and determination now.

Good luck.

JPears

As Tyzap has said. If you are in contact with your friends, you could get a signed statement or affidavit from them, should it go to court.

legal_magpie

This problem of airlines defending claims in Court for flights where another court has already ruled in favour of the passenger on that flight has been identified in Court. The Court can strike out a defence where there has already been a ruling but the difficulty is knowing.

Lindajames

Hi, thanks for advice, had a look at MCOL site and will delve further into this as not letting it go!! This is very unprofessional and unbelievable behaviour from CEDR who are appointed by the CAA to safeguard the customers, and they have a legal obligation to regulate airlines protecting consumers from airlines that intentionally and repeatedly break the law. Will keep the forum posted. Thanks again

bigal_06

Hi All,

I have made a claim to Aftertravel.Flightdelay@tui.co.uk as instructed on TUI Website. This was for a 6 hour arrival delay to Majorca for a technical issue at the end of July 2018. I sent the email on 13th August 2018 and have not had a response at all yet. How long do I leave it and what would be my next step?

I am considering NBA letter to head office if that's the correct thing to do next. Any advice?

Many thanks

buglawton

bigal, see my post #9030

Frans

Hi I am looking for some advise please.
Delayed from mahon to Leedsbradford in August.
Boarding cards say destination was Leedsbradford. At the boarding gate we were advised flight was diverted to Manchester. Pilot told us the crew had come flown to Minorca to prevent the flight being cancelled (outbid flight had technical issues). Delayed 2h 21 mins landing at Manchester but 5 hours 50 by the time we got to LBA.

TUI have replied to my compensation claim stating there was a medical emergency on board so not entitled to compensation. At no point were we advised of this at the airport or onboard the plane. What do I do? Threaten legal action?