Flight delay and cancellation compensation, Tui/Thomson ONLY

Shug61

And that neatly sums up Tui’s approach.

Firstly they ignore you or give you lengthy random deadlines for their response
Then the standard asnswer if you chase is along the lines of “we have considered and rejected the claim” using language that makes it loom pretty final
Eventually, if you persist they may point you towards CEDR and then they wait until the last minute at each stage to submit new reasons or make stuff up
In the end, if you persist CEDR will get there, and eventually TUI will acknowledge and pay the claim

JPears

The shifty, dispicable, sometimes downright dishonest, law breaking attitude adopted by quite a number airlines has to make you wonder about their compliance with aircraft maintenance and safety. Given the number of technical failures and faults.

philng

legal_magpie wrote: »

You've missed the point Phil. CEDR can only deal with the case they are considering at the time. If an airline runs a duff defence 20 times all CEDR can do is to dismiss it in each case. They can't stop them using it again and again. On the other hand a Court does have power to make an unreasonable costs award in such circumstances. This is why in many cases, Courts are giving a standard direction that the airline discloses any other claims arising out of the same flight.
On the same point many passengers will give up at the first stage when met by the same duff defence. Airlines should be banned from putting forward these duff defences once they have been rejected by CEDR or a Court. This is what I meant by "teeth" as at present airlines have lots to gain and virtually nothing to lose.

I would agree but surely that is for the Regulator to sort out. They must be aware that the Airlines are doing everything to complicate the process with the hope a good number will just walk away without pursuing through CEDR or the Courts. And in reality this is actually working as the Airlines must be saving a fortune in non paid compensation.

This will not change until the Regulator publicises information re each airline adherence or fines them/ or makes it more costly for an airline for each referral made to CEDR (like banks who I believe pay around £500 for each referral to the Ombudsman whether claimant is successful or not).

Justice13075

There is an easy answer to your question. Who funds the CAA?

JPears

I fund my regulator (by a considerable amount) but they certainly don't favour the profession that pays them, Quite the opposite, so I don't accept this arguement.
The CAA have siimply washed their hands of the whole mess. They dont give a s....

Frans

Can anyone help me with some advise?
Our flight was due to depart Mahon at 22.20 on 10th August 2018 destined for Leeds Bradford Airport. Flight was delayed boarding due to issues with the inbound aircraft from LeedsBradford. The week prior we had been delayed taking off from Leedsbradford due to a technical issue with the plane. An engineer was called from the Lake District to certify the plane was ok to fly! The delay was just under 2 hours so no complaint needed but I think there may have been a recurring issue with the flight/plane.

Boarding eventually commenced at 00.10 on 11th August but at the gate we were advised that the destination was now Manchester. The pilot told us that the plane/crew had been a rescue for a potential cancelled flight and that they had only just found out themselves that they would be returning to Manchester and not Leeds

Coaches were provided by the ground staff to get everyone back to Leedsbradford but it was 05.30 on 11th August, 5 hours and 40 mins after our original arrival time when we eventually arrived back.

TUI are claiming the flight delay was only 2hrs 21 mins (this is when we arrived in Man) and rejecting claim. Surely the delay time goes back to when we arrived in LBA?

Anyone got any similar experience or advise please?

Tyzap

Frans wrote: »

Can anyone help me with some advise?
Our flight was due to depart Mahon at 22.20 on 10th August 2018 destined for Leeds Bradford Airport. Flight was delayed boarding due to issues with the inbound aircraft from LeedsBradford. The week prior we had been delayed taking off from Leedsbradford due to a technical issue with the plane. An engineer was called from the Lake District to certify the plane was ok to fly! The delay was just under 2 hours so no complaint needed but I think there may have been a recurring issue with the flight/plane.

Boarding eventually commenced at 00.10 on 11th August but at the gate we were advised that the destination was now Manchester. The pilot told us that the plane/crew had been a rescue for a potential cancelled flight and that they had only just found out themselves that they would be returning to Manchester and not Leeds

Coaches were provided by the ground staff to get everyone back to Leedsbradford but it was 05.30 on 11th August, 5 hours and 40 mins after our original arrival time when we eventually arrived back.

TUI are claiming the flight delay was only 2hrs 21 mins (this is when we arrived in Man) and rejecting claim. Surely the delay time goes back to when we arrived in LBA?

Anyone got any similar experience or advise please?

Hi Frans,

It sounds like a valid claim.

You are quite right too, your arrival time is at Leeds Airport, not Manchester. Quite why they blatantly lie to their fare paying customers is beyond me.

No doubt the aircraft was directed to MAN because that is where it is based, it was probably rushed into service as a rescue flight to get you back to UK and save them having to put you all up in hotels at Mahon.

Download and read Vaubans guide, details just below here.

Good luck.

JPears

Base your claim on the basis that TUI will misinform, deceive and lie to you on the basis that 75% of your fellow passengers will accept their bovine excrement and not bother the airline any more.
Usual dishonest and disingenuous behaviour from Tui.

Pennylane

I found a site where you could put in your flight details and check what time it left and what time it arrived. Now I can't find it! Can anybody help please. Thanks in advance.

Justice13075

Was it Euclaim? Flight stats?