Flight delay and cancellation compensation, Tui/Thomson ONLY

susidoh

I am trying to claim for flight compensation for a delayed flight by TUI - who are saying that they don't have to respond to me in any time limit. Is that right? I want phone to chase up but want all the info I can arm myself with first.

Justice13075

How long ago did you contact them?

DrA_Harrogate

Please put your post in the relevant thread (see first post). Not responding is merely one of a portfolio of tactics airlines use to put people off claiming. Download Vauban's excellent guide and find out that it is probably time for an NBA.

MrsHill2013

Just wanted to post some really good feedback on receiving compensation from Tui.
I originally applied via Resolver at the end of June following a 4.5 hour delay on our flight on the 10th June, but after a month I hadn't even had a confirmation from them that they'd received it. Following the advice on MSE, I decided to contact TUI directly, which I did this week. Within 2 days I've received a reply saying we'll get £718 compensation to be paid in the next 28 days! So I'd definitely recommend contacting them directly rather than using any other 3rd party website.

savecore

Flight TOM122 Manchester to Sanford Orlando 19th June 2018 delayed due to technical problem with Dreamliner.
Replacement Dreamliner flown in from Gatwick to Manchester - took off just under 4 hours late from Manchester.
Arrived Sanford just over 3 hours late.
Returned from Orlando and followed TUI's flight-delay claim process - search "tui flight delay claim" and go to the TUI "contact-flight-delays" page (can't post the page link here due to MSE spam policies).
Followed the TUI instructions and sent the completed email 2nd July 2018.

No further queries, or requests for further information/proof etc from TUI. No response to email requests for updates either, other than an acknowledgment of my postal address.

Received a letter dated 2nd August 2018 (which arrived 9th August) informing me that I will receive the full amount of compensation (300 Euros per person) within 28 days.

Haven't needed to use external intermediaries or threaten court action etc. TUI's letter apologetic, positive and helpful....


(Should say that I am in no way affiliated to TUI or any part of the airline/holiday industry)


UPDATE - Cheque in full settlement for sterling equivalent of 300 Euros/person received 10 August 2018. Just under 6 weeks from initial claim to payment with no argument/dispute from TUI and via their simple web-claim page.

JPears

Well done.
TUI must have a new employee that doesn't know the M O of delay and deny as much as possible.

Tyzap

keithwtj wrote: »

Has anyone claimed and received flight delay compensation for this flight. We were over 4 hours late at our arrival after being flown out on Dreamliner after our aircraft was taken out of service. I submitted my claim on 8/4/2018 and keep getting told it is under review. Can anyone please comment.

You might be the only one claiming from that flight! so don't wait for others.

It sounds like a straightforward claim, so take a look at other posts and read/dowload Vaubans guide to gain info and suggestions of what to do next. They will mess you about as long as you let them so grasp the nettle and take control.

Good luck.

indiegirl_2

Hi all,

Just submitted a claim for a 7hr delay to Tui for TOM1219 on the 8th August 2018. Read Vauban's guide and have taken the templates from Resolver (as people are saying they aren't getting a response through Resolver) - used that wording and emailed the Tui after flight delay address direct.

FlightAware website says "on time", however, but that isn't true - originally scheduled takeoff was 12.05 CET in PMI and it didn't take off until 19.14CET.

Tui staff on the plane explained that there was a fault to the inbound flight in the morning meaning it didn't take off from Aberdeen to Palma, and they had to get another plane to Aberdeen to replace it which caused the delay. FlightStats said there was a change of aircraft the night before. But anyway, I think compensation is due unless they try and wriggle out with a bird strike on the incoming plane the night before or something. We'll see. I'm prepared to fight.

I do have another question: all passengers were taken to a holding restaurant for food/drinks etc during the delay. However on return to the airport some managed to source €15 cards from Aena (local support team to Palma airport) for food/water.

By the time I got to speak to the Aena person, he refused to hand out any more because we'd been to the restaurant. This means that about 25% of the passengers were given €15 each and others weren't. Am I entitled to claim that back for each passenger too?

legal_magpie

Not unless you throw up the food and drink you were supplied with

jpsartre

indiegirl wrote: »

I do have another question: all passengers were taken to a holding restaurant for food/drinks etc during the delay. However on return to the airport some managed to source €15 cards from Aena (local support team to Palma airport) for food/water.

By the time I got to speak to the Aena person, he refused to hand out any more because we'd been to the restaurant. This means that about 25% of the passengers were given €15 each and others weren't. Am I entitled to claim that back for each passenger too?

What do you want to claim back? Unless I'm misunderstanding something, the €15 was for food/water which you had already been provided with free of charge?