Flight delay and cancellation compensation, Tui/Thomson ONLY

philng

Seems to me TUI reject every claim initially hoping most will give up at that point and those that do refer to CEDR hope they will win their fair share so that any referal fee they have to pay CEDR is worth their while.

NoviceAngel

philng wrote: »

Seems to me TUI reject every claim initially hoping most will give up at that point and those that do refer to CEDR hope they will win their fair share so that any referal fee they have to pay CEDR is worth their while.

You’re absolutely correct, and I’m sad to say that their tactics do actually work with the majority of passengers.

I recall Jet2s barrister explaining at the Allen case how they had a bucket list system, (I can’t remember the exact % - they will be in the Allen thread) but basically they start of with let’s say 100 claims for compo, 95 are rejected - out of the 95, only a tiny minority start court proceedings let’s say 5!! It’s shocking the amount of passengers that walk away, and then start to add the hurdle of CEDR I wonder what percentage of claims that get erroneously rejected at CEDR then progress to a Court case ?

JPears

And yet the CAA do !!!! all to these airlines that in effect, are breaking the law of the land day in day out.
Doesn't give me much confidence in any other aspect the CAA are involved in regarding airline regulations and safety

NoviceAngel

JPears wrote: »

And yet the CAA do !!!! all to these airlines that in effect, are breaking the law of the land day in day out.
Doesn't give me much confidence in any other aspect the CAA are involved in regarding airline regulations and safety

Well yes, you know the lack of response I got from Mr Andrew Haines

I still think your chocolate fireguard comment was spot on, just thinking of that chocolate melting in my mouth - OMG that’s almost pornographic - I‘ll go back to my darkened room and come back refreshed in the morning!

NoviceAngel

JPears wrote: »

And yet the CAA do !!!!

I think you meant $h1t - but the CAA don’t allow it!;)

I know exactly what you mean but I want to be able to log on tomorrow!

Shug61

Yep entered on both site and both indicated worth making a claim.

Will see what CEDR come back with before progressing. Got to wait another 12 days yet...

NoviceAngel

Shug61 wrote: »

Yep entered on both site and both indicated worth making a claim.

Will see what CEDR come back with before progressing. Got to wait another 12 days yet...

And an eventual court date is much longer than that,if you haven’t already read Vaubans Guide - by all means try CEDR but courts will be wil be in the background waiting for your claim.

DUKE

17 December I put in a claim for compensation with TUI ... you know the rest.

21 January I contacted CEDR.

4 March CEDR directed TUI to pay me 800 Euros within 28 days. Of course TUI's Rebecca Thomas agreed, but didn't pay up.

As you know I contacted Rebecca Thomas myself just last week regarding this matter. Also John at CEDR has been working hard to chase this up for me. I even had an email from CAA a few days ago to say they'd be escalating my case too. Thanks to everyone for your help, apart from slight rage when TUI didn't pay up it was a very simple process, & I'd definitely recommend CEDR. It looks like we now have a CEDR in residence at MSE


16 May TUI finally paid!!!! :eek:

NoviceAngel

They finally paid hallelujah!

A good result just a shame it took sooo long.

Well done:beer:

Shug61

Just got an update from CEDR. Edited to remove personal details..

On 21-Apr-2018, CEDR received an application for adjudication that has passed the initial case intake review. In accordance with the Rules, TUI Airways (formerly Thomson Airways) has 15 working days to:
Attempt to settle the dispute with the customer via this platform (Rule 4.2)
Object to adjudication on grounds of eligibility (Rule 4.3)
Submit your written Defence to the claim (Rule 4.4)

Will update as I know more...