Flight delay and cancellation compensation, Tui/Thomson ONLY

DUKE

If Botts had taken this on would Tui have paid up any quicker? Just a thought, but I suppose if they're ignoring courts then they probably ignore solicitors too.

Tyzap

DUKE wrote: »

If Botts had taken this on would Tui have paid up any quicker? Just a thought, but I suppose if they're ignoring courts then they probably ignore solicitors too.

I don't think it's as easy for them to ignore solicitors, like Botts, because they deal with many claims, often for the same flight. Their records will show if the airline has already paid out for a particular flight.

Also the airlines know that solicitors have much knowledge and experience in this field, so it's not easy for them to 'pull the wool over their eyes'

My impression is that some airlines are better than others when it comes to being honest with claimant and are more trustworthy. On the other hand, some airlines will lie to claimants on a regular basis, particularly when the time is very close to the 3hr limit or when a genuine claim coincides with a strike or bad weather.

DUKE

Thanks Tyzap. Although it's not like I've had to put much effort into it myself so far, but I'm thinking if it goes to court & they still ignore it then it might be worth setting Botts on to them.

Tyzap

DUKE wrote: »

Thanks Tyzap. Although it's not like I've had to put much effort into it myself so far, but I'm thinking if it goes to court & they still ignore it then it might be worth setting Botts on to them.

They cannot ignore a court ruling, the Sheriffs would sort that out for you PDQ.

If you would rather someone else deal with it for you, Botts are as good as they come, 3 out of 3 claims for me, very professional too.

DUKE

Botts did offer, but I wanted all the money to myself so decided against this when I discovered CEDR. Although I never had the money in the first place so half's better than none, & no stress. It's beginning to annoy me now.

I've just rang TUI HQ & asked them to put me through to Rebecca Thomas
Flight Delay Claims Litigation Executive
Flight Delay Claims Department
TUI GROUP

She was the one who agreed to pay the compensation. Bet she had a shock She said it was going in today. I ain't holding my breath though.

mooretr

CEDR Decision 14th Feb
Tui given 20 working days from 23rd March to pay up (after escalation)
Still no money. Has been escalated AGAIN by both CAA and CEDR. If I wasn't flat out at work I'd be starting the legal action. Might ring Rebeccas Thomas myself!!!!

JPears

DUKE and mooetr, I think we would be interested to see both the response from CEDR and CAA about Tui's failure to pay....

NoviceAngel

Disgusting I'd issue an NBA and issue proceedings.

CEDR

Hi. Can you email your case number to adr@cedr.com and I will chase down the payment for you. John, CEDR

DUKE

I've just replied to the above email, & had an immediate response from John at CEDR. He's raised the issue with senior management at TUI, response pending. Feeling rather excited now :j