Flight delay and cancellation compensation, Tui/Thomson ONLY

JPears

If you have mentioned anything about taking legal action in your commnications with Thomsons, that can effect as an NBA.
They will play you for time.
Get your court papers in NOW!

legal_magpie

Agreed. Even though you gave notified them of your claim in time it is the commencement of court proceedings that counts. They can play you along like a fish if you let them

Phil_OAFC

Hi everyone, just after a bit of quick advice I guess as never considered anything like this before.

Flew from Cancun to Manchester on Sunday March.
Scheduled departure 17.10
Actual departure 21.15

There was a storm overhead which caused a lot of rain, but planes were still taking off. So although the delay I guess is down to 'weather' the actual fault with my flight was that the previous flight had to land elsewhere and then came to Cancun a lot later on. Don't want to proceed if opinions are that it was just unlucky there was a storm, but likewise if it wasn't a delay with the flight before coming in we would have taken off as normal.

Can't say I was very impressed with Thomson, no reps to ask at the airport and not even offered a bottle of water with no local currency remaining, and consistently being lied about the whereabouts of the plane but that's only a minor inconvenience on the grand scheme of things.

Thanks for the opinions.

David_e

Phil_OAFC wrote: »

There was a storm overhead which caused a lot of rain, but planes were still taking off. So although the delay I guess is down to 'weather' the actual fault with my flight was that the previous flight had to land elsewhere and then came to Cancun a lot later on. Don't want to proceed if opinions are that it was just unlucky there was a storm, but likewise if it wasn't a delay with the flight before coming in we would have taken off as normal

Para 14 of the preamble to the regulation says "meteorological conditions incompatible with the operation of the flight concerned". I've always understood this to mean the flight in question as opposed to, say, the aircraft. If the aircraft isn't where it should be because of bad weather, I don't think that is a proper defence.

Other more expert posters may clarify.

Kabala

Hi has anyone information on a delayed Thomsonflight BY 4745 from Tenerife south on the 20/01/2013 to London Gatwick I am sure this was delayed by over 3 hrs can anybody verify the time delay

111KAB

Should be on Thomson thread.

Justice13075

Flight Stats state your flight was delayed by 2hrs 39mins 21 mins under the delay for compensation.

Kabala

How did you get info through flight stats when I tried they would not show delay time

Caz3121

Kabala wrote: »

How did you get info through flight stats when I tried they would not show delay time

were you registered and signed in before searching?
scheduled arrival 10:55pm
actual arrival 1:34am
Total Arrival Delay 159 minutes

Kabala

Yes registered on flight stats when I asked for details of delay they replied could not give information to support delay claims by law so how do you find information