Flight delay and cancellation compensation, Tui/Thomson ONLY

cbrpaul

111KAB wrote: »

cbrpaul - valid claim - read Vauban's Guide.

thanks , but where is Vaubans guide ,

I was using Martin Lewis Resolver , are you saying this wrong and I should be doing something else ?

I have just escalated my complaint to Thomson, as its been over 14 days with no response, and got a auto email response from the person saying

" I am out of office please contact this person"

Resolver wont allow you to enter another persons email to forward your complaint

Is this a flaw in using Resolver ?

Any help or advice appreciated.

Caz3121

cbrpaul wrote: »

thanks , but where is Vaubans guide ,

https://forums.moneysavingexpert.com/discussion/5173888

DorisTrousers

Ok.

I naively, probably, expected Thomson to cave in once they had notice of the N1 I had filed for our 24 hour delay last year.

I have had notification from the Court now that they intend to defend the full amount of the claim. As far as I am aware, they have no reason to do so, knock on effect, operational decision and crew out of hours as well (see my previous posts), but of course you cannot help wondering if somehow you have got it all wrong and missed something?

Can anyone advise me as to what I can expect going forward?

Should I request a copy of the Boeing report (which they won't have for an oil pressure issue) on what they may claim is a manufacturing defect and therefore extraordinary circumstances?

Head swimming.....

legal_magpie

Don't worry about Thomson's Defence. They have put it in as a matter of course because if they hadn't you'd have been entitled to judgment in default. It also means that they can gain time. Whether this is morally right is another matter.


What happens next is that you'll get a directions questionnaire to complete. Just fill it in and send it back to the court and follow any directions you receive. They will probably make you an offer.

DorisTrousers

A thousand thank yous LM!!

The daft thing is that I work in debt advice and spend all day every day reassuring people who are worried and it seems I am the biggest worrier of all.

D'oh!!

legal_magpie

Don't you know, Doris, it's always the cobbler's son who wears the shabbiest shoes

DorisTrousers

Well, there's a saying I haven't heard before.

I'll go t't foot of our stairs...

laidback

have submitted a claim through resolver for a six hour delay on a flight from Spain to Manchester this summer,we were informed on the transfer bus that due to "TECHNICAL FAULT" on the incoming flight we would have a minimum 5 hour delay,that was the only information given apart from a 15e voucher at check in,there were people in the queue who didn't even know there was a delay! Received the standard auto reply from Thomson saying 28 days etc etc but nothing since.Have escalated complaint at each stage but have not received any communication back and now resolver wants to pass it through to the Spanish aviation authority.Should I continue with resolver which seems a waste of time or just pass it over to a NWNF company which grates a little as it appears to be a perfectly legitimate claim but is it the only way to get a reply from Thomsons?

legal_magpie

Read post 7473 above for Vauban's guide

Vauban

laidback wrote: »

.Should I continue with resolver which seems a waste of time or just pass it over to a NWNF company which grates a little as it appears to be a perfectly legitimate claim but is it the only way to get a reply from Thomsons?

No. It isn't the only way to get a response. Take them to court yourself - that will get their attention, and you won't have to pay anyone a share of your compensation.