Flight delay and cancellation compensation, Tui/Thomson ONLY

JPears

Doesn't matter what time you departed, its your actual arrival time that counts. Sounds like a tech issue. Did you actually land at Amsterdam? Clearly not a flight safety issue (desite fire engines) otherwise you would have landed at Amsterdam.

Quinny1999

Ah ok, we actually landed in Turkey at 12:30am when we should have landed at 19:35.

We did not land at Amsterdam, just simply turned back to Manchester and landed there.

The first pilot who turned us back mentioned that one of the issues was that if they had landed in Antalya, then they may not have been able to repair the issue and take off again. So I get the impression that the decision to turn back was also operational and not just safety related.

Does it sound like I have a case then and should I proceed?

Thanks
Martin.

JPears

Yes and yes. As you say, it is their decision/operational management that caused the delay after the technical fault.

Quinny1999

Ok great, I will send them a letter & see what happens. Thanks.

podoman

NBA away, so let's see what happens:j

Tyzap

podoman wrote: »

NBA away, so let's see what happens:j

Their defence is a joke, you should not have too much trouble.

Good luck.

Quinny1999

Have I covered what I need to in this letter for starting my complaint?

"I am writing regarding flight TOM688 on 29/05/2015 from Manchester Airport to Antalya Airport with the scheduled departure time of 13:15. This flight arrived at 12:30am (02:30am local time) on 30/05/2015 at Antalya Airport. So well over 3 hours late.

I am seeking compensation under EC Regulation 261/2004 for this delayed flight.

The passengers in the party were x, x, x.

My scheduled flight length was 3120 kilometres, therefore I am seeking €400 per delayed passenger in my party. The total is €1200 for all passengers.

I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I will pursue my complaint further, and if required I will take this to court."

Thanks,
Martin.

111KAB

Quinny - only thing I would suggest is sticking to GMT/24 hour clock as I found your post a bit confusing re timings. That way you can substitute 'So well over 3 hours late' with I was delayed x hours.

Quinny1999

111KAB wrote: »

Quinny - only thing I would suggest is sticking to GMT/24 hour clock as I found your post a bit confusing re timings. That way you can substitute 'So well over 3 hours late' with I was delayed x hours.

Ok that sounds fair enough. Just so long as the main content seems ok I will change the timings and get it sent off

Thanks...

Lynno1981

Evening, I put in a claim to Thomson for a 7 hour delay from Sanford to Newcastle in September 2010 last year, was turned down using the 2 year rule. in April this year I resubmitted the claim using the new template - no response fromThomson so decided to use the Resolver site - escalated the claim after first 28 days and on the last day of second 28 days received cheque for full amount for x 4 passengers :b:beer: :beer::j