Flight delay and cancellation compensation, Tui/Thomson ONLY

User4815

Cheers both. Will get on this first thing in the morning and keep everyone updated.

Reason for flight delay was "pilot was sick" but don't have any proof of this but we were told this on arrival to Malaga airport from resort. Cannot wait to see what BS they try to pull!


Thanks again.

delvey

Anyone got the address for sending a NBA to Thomson?
Sure I had it somewhere but cannot find it

leylandsunaddict

User4815 wrote: »

Hey all,

Apologies if asked before but was wondering if I can apply for compensation directly to Thomson even though my flight was part of a package holiday.

I've done scome research on FalconHolidays and found the following link:

[Edited - apparently I cannot post link as a new member so please see italics below as quoted from link]

If you have a complaint you must tell your holiday Rep, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.


Link states that I must make a complaint within 28 days. My flight was delayed by 5 hours (Malaga to Dublin) but it was last August (2012) and therefore longer than 28 days ago.

Would be entitled to €800.

Can I proceed or am I wasting my time here?

EDIT 2: I see from post #2 package holidays are covered so this notice from Falcon is BS? I should start to complain against Thomson directly or?

Thanks

Thanks in advance,
Gary.

That part of the terms and conditions refers to your actual holiday eg problem with accommodation, transfers etc, not EU compensation. All tour operators have that condition. It simply means you cannot be home 4 months and then decide to complain about your accommodation in the hope of getting some money back. You only have 28 days from return date, to lodge a complaint.
Claiming EU delay compensation isn't a complaint.

johannab

I would like correct address too as I am about to send NBA to Thomson for both my delay (2007) and my parents delay (2012).
My own trip is outside of the two year "rule" and my parents trip, which I mentioned further up this thread, is in regard to a technical problem on the plane that Thomsons claim does not fit the payout criteria.
I have had a look through here but can't find anyone who has started Action and subsequently updated in regard to this Montreal rule.
Also, I had a quick look at MCOL website and I know how silly this sounds but do I make one claim for my trip ? ie my husband and I were both delayed for 24 hours returning from Jamaica in late 2007 ( I know its a long time ago but I did actually start this a fair while back). Can I claim for him as well or does he have to do a separate claim under his name ? obviously the tickets were bought at the same time and with the same money.
Thanks ,Jo

romanby1

Re posts 753 and 755.
Thomsons address is:-Thomson Airways,
TUI Travel PLC
Wigmore House,
Wigmore Lane,
LUTON.
LU2 9TN.

Don't know what an NBA is but.
We have started a claim in the S.C.C. and submitted a joint claim both signing the documents.

Their submitted defenc was Montreal ignoring our 261/2004 claim. We commented rejecting this on the Allocation Form.

Mark2spark

romanby1 wrote: »

Don't know what an NBA is but.

We have started a claim in the S.C.C. and submitted a joint claim both signing the documents.

Their submitted defence was Montreal ignoring our 261/2004 claim. We commented rejecting this on the Allocation Form.

NBA = Notice Before Action
It's the letter you must send in order to comply with (Court) pre action protocols.

Did you quote the More ruling from the ECJ?
See this post/thread:
https://forums.moneysavingexpert.com/discussion/4489367

delvey

this the right address?
TUI
Jetset House
Lowfield Heath
Crawley
West Sussex
RH11 OPQ

johannab

Yes I just read on another thread that its the Crawley address we need to use.

What has to go into the NBA letter ? Is there a template anywhere?

Jo

Mark2spark

Yes Joanne, it's in the FAQ's, in between the two sets of red lettering.

https://forums.moneysavingexpert.com/discussion/4421185

romanby1

See my post 256.
All correspondence with Thomson Airways should go to their Head Office.
This is also the address that was on the bottom of the papers we have received from the court.

The template is on this site somewhere. I also think there are templates on the Holiday Which page.