Flight delay and cancellation compensation, Tui/Thomson ONLY

Vauban

Mandymoo51 wrote: »

Havn't got a clue where to start but apart from being delayed by 3 hours on the way out to Mexico in March, we were 32hours+ delayed on the return journey. No information was given by Thomson's until people started to get agitated in Cancun airport and finally an air hostess arrived to give us some information. Thankfully we arrived back safe and sound and were compensated with free drinks on the plane and meal vouchers in the airport. We received an official letter stating the delay times etc. Can I claim any compensation for this delay even though we were taken back to the hotel at one point for a night and then returned to the airport for another delay the following day?

Maybe start with the FAQs, and read the links, then post any specific questions not covered on the Thomson thread.

maghater

Mandymoo51 wrote: »

Havn't got a clue where to start but apart from being delayed by 3 hours on the way out to Mexico in March, we were 32hours+ delayed on the return journey. No information was given by Thomson's until people started to get agitated in Cancun airport and finally an air hostess arrived to give us some information. Thankfully we arrived back safe and sound and were compensated with free drinks on the plane and meal vouchers in the airport. We received an official letter stating the delay times etc. Can I claim any compensation for this delay even though we were taken back to the hotel at one point for a night and then returned to the airport for another delay the following day?

Yes unless Thomson s can prove extraordinary circumstances caused the delay, they should pay you 600 Euros per passenger, so I would check out the FAQs at start of the thread, and submit your claim. They may try and fob you off, but stick with it. The hotel, vouchers etc., are all part of the welfare the airline must provide you with for such a delay, and are in addition to your compensation entitlement. Good luck

AlwaysConfused

I'm new to this and would really, really appreciate some advice.

My family were delayed for over 4.5 hours back in July 2012. At the time the pilot of the plane told us that the delay was caused by Thomson using our original plane to cover for a flight which had technical difficulty's.

I sent the template letter from CAA, which they ignored for two months, followed my numerous emails and finally the form which they 'lost'. Anyway, following more emails to the directors office they agreed to investigate for me.

They've turned down the claim for the following reason

"During a routine wheel change on one of our aircraft, the axle nut was found damaged. There were subsequent delays and errors in the correct supplier part being delivered, which were outside of our control. This had a reactionary effect on our flight programme at the time, resulting in the delay to your flight..."

"...
In case of your flight, the cause of the delay was in reaction to a delay to another aircraft caused by an 'unexpected flight safety shortcoming' arising from the discovery of a technical defect or failure of a part."

Can they use the excuse of a technical problem with a different aircraft as an excuse? Also, is it unreasonable to expect them to have standby planes\ spare parts available? My first impression is that they started swapping planes so they wouldn't have to compensate passengers on the first plane, and muddy the waters for any other flights.

I'd be grateful for any advice before I appeal this decision with the CAA.

Also, if anyone can point me in the direction of any info on the appeals process (if there is one) it would be a big help.

Thanks

Miss_Ratty

Many thanks to those who responded. I assume that hydraulics are not then classed as "exceptional" circumstances, and given that I have been in contact with them on a number of occasions, I will start proceedings...just before I do though...I just want to know if my claim that their excuse doesn't wash is reasonable?

davidbrian55

phone call today from thompsons, responding to email of 4th March! Can't say they're slow in responding.

They're sorry they cannot pursue my issues as the delay was over 2 years ago. Informed them that county court proceedings commenced last week so watch this space!

Will be posting for assistance if they lodge a defence that so far hasn't been used but so far thanks all for advice so far.

Vauban

davidbrian55 wrote: »

phone call today from thompsons, responding to email of 4th March! Can't say they're slow in responding.

They're sorry they cannot pursue my issues as the delay was over 2 years ago. Informed them that county court proceedings commenced last week so watch this space!

Will be posting for assistance if they lodge a defence that so far hasn't been used but so far thanks all for advice so far.

Very good. You'll have plenty of support from the smart folk on here, I'm sure.

User4815

Hey all,

Apologies if asked before but was wondering if I can apply for compensation directly to Thomson even though my flight was part of a package holiday.

I've done scome research on FalconHolidays and found the following link:

[Edited - apparently I cannot post link as a new member so please see italics below as quoted from link]

If you have a complaint you must tell your holiday Rep, the accommodation management or the airline staff immediately. If we cannot resolve the problem at the resort or during your flight, you must notify us of your claim within 28 days of your return from holiday.


Link states that I must make a complaint within 28 days. My flight was delayed by 5 hours (Malaga to Dublin) but it was last August (2012) and therefore longer than 28 days ago.

Would be entitled to €800.

Can I proceed or am I wasting my time here?

EDIT 2: I see from post #2 package holidays are covered so this notice from Falcon is BS? I should start to complain against Thomson directly or?

Thanks

Thanks in advance,
Gary.

Caz3121

you make your claim direct from the airline...

Mark2spark

Yes Gary, Direct with Thomson.

Yes Miss Ratty, your claim is tenable.

Mark2spark

It would be good to start seeing some Thomson defences to court claims where they state the 2 year thing.