Flight delay and cancellation compensation, Tui/Thomson ONLY

NoviceAngel

You're starting point is Vaubans excellent guide!!

SimonAddison

found it, printed it, following it (to the letter!)

If anyone has used this to pursue Thomson for flight delay compensation I would be grateful to know what contact details they used for Thomson. Is it the Chairman of Thomson or the specific person I have been liaising with in the flight delay team?

NoviceAngel

Normally the name of the airline,

And their registered Company address:-

After a quick google :-

https://m.flights.thomson.co.uk/en/popup_booking_conditions.html

thecorbetts

Hi all,
Firstly many thanks to Vauban for the excellent guide.
Now got my booking reference number direct from Thomson's and wrote 18th Feb 2015 but no response.
Now sending NBA letter so watch this space.

razorsedge

SimonAddison wrote: »

I am about to submit my claim on MCOL against Thomson.

Please can anyone advise on the following info?

-full name (including title) of the person(s) you wish to make a claim against


- full address (including postcode) of the person(s) you wish to make a claim against

Thanks!
Simon

Name:
Thomson Airways Limited
(make sure you spell this correctly, there is no 'p' in Thomson. make sure you put Thomson Airways Limited because TUI are not the flight operator)

Registered Office Address:
TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley RH10 9QL

razorsedge

razorsedge wrote: »

Flight TOM188
MAN-MLE 26/05/10
Manchester to Male 26th May 2010

Long Story Short:
We've won!

Short Story Long - to follow.
(Probably at the weekend with some hopefully entertaining tales thrown in)

This is a brief timeline of events for my claim. I hope to be able to expand and comment in more depth on several of these points later this week.

May 2010 – Delayed on Flight TOM188 Manchester to Male 26/05/2010.
Feb 2013 – Submitted claim for compensation to Thomson
Feb 2013 – Claim rejected by Thomson on basis of Montreal Convention two-year time limit to claim.
Mar to Jun 2013 – Letter Ping Pong including sending an NBA to Thomson.
Aug 2013 – Submitted N1 form to start Small Claims action.
Dec 2013 – First Hearing, Stay granted to Thomson pending Dawson & Huzar Judgments appeal to the Court of Appeal.
Jun 2014 – COA rejects airline appeals; local Court requested to lift stay on my case.
Jul 2014 – New Hearing date set for Sept 2014.
Aug 2014 – Thomson request and are granted a further stay based on Huzar appeal to The Supreme Court. The Sept 2014 Hearing date is vacated.
Oct 2014 – SC refuses permission to appeal Huzar (and Dawson).
Nov 2014 – Court requested to lift the stay on my case.
Nov 2014 – Court gives Thomson six weeks (until 31 Dec 2014) to confirm if liability is still contested. If reply is yes then a new hearing date will be set for ‘Contested Liability’. If reply is no or no reply is received then Judgment will be given for the Claimants and a new hearing date will be set for ‘Damages Only’.
Jan 2015 – No response from Thomson, Court informed and requested to give Judgment.
Jan 2015 – Court issues directions for a new Hearing in Feb 2015.
Jan 2015 – Court requested to clarify if Judgment had been issued.
Feb 2015 – Judgment is given to The Claimants and Feb 2015 hearing confirmed as being to determine the amount to be awarded.
Feb 2015 – Hearing determines amount to be awarded.

smartly

TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley RH10 9QL

Thought the address was Luton? For MCOL etc.

sandramay

thecorbetts wrote: »

Hi all,
Firstly many thanks to Vauban for the excellent guide.
Now got my booking reference number direct from Thomson's and wrote 18th Feb 2015 but no response.
Now sending NBA letter so watch this space.

Unfortunatley you are looking at 56 days minimum, and they probably won't respond, you need to ring the dedicated number and check you are on the system, I submitted my claim 17th Dec 2014, begining of Feb I was only 11days into the claim? Today my claim was going before the committee and end of March is when I expect to hear, so a long drawn out process. Good luck.:

curls

sandramay wrote: »

Unfortunatley you are looking at 56 days minimum, and they probably won't respond, you need to ring the dedicated number and check you are on the system, I submitted my claim 17th Dec 2014, begining of Feb I was only 11days into the claim? Today my claim was going before the committee and end of March is when I expect to hear, so a long drawn out process. Good luck.:

Hi, thanks for posting this information.

May I ask what the dedicated number you called is?

MITZIMELONS

razorsedge wrote: »

Name:
Thomson Airways Limited
(make sure you spell this correctly, there is no 'p' in Thomson. make sure you put Thomson Airways Limited because TUI are not the flight operator)

Registered Office Address:
TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley RH10 9QL

I've sent my N1 off today but used the Luton address as this was on all the rejection letters I've had.......will it still be processed ?