Flight delay and cancellation compensation, Tui/Thomson ONLY

NoviceAngel

Tyzap wrote: »

I doubt there is a single regular contributor here who would suggest going down the CAA/AESA(Spanish CAA) route.

It's time consuming and even if they agree with you they, have no teeth, you would still have to go to court if the airline refuses to pay.

With the help you have here I would suggest you DIY. That way you eventually get that glowing feeling when YOU win.

Good luck, whatever your decision.

In my case and many others I've read, I actually won my case with the AESA, I found them extremely helpful, It took a couple of months for them to rule in my favour, but like you say, didn't and doesn't make any difference because Jet2 just ignore the AESA's ruling!:mad:

NoviceAngel

tracylou wrote: »

Today, to my absolute surprise, a cheque arrived from Thomson for £600.87p (the equivalent of €800). :j. The letter is dated 18th Feb, just three weeks since I first contacted Resolver, but only posted yesterday. I still can't believe it though. I was getting nowhere and had more or less given up, which is what I'm pretty sure the airlines are hoping for.

So I'm happy today, I know it's only a small victory, but still a victory nonetheless. Celebrations tonight :j

Congratulations indeed, congrats tracylou :T:j:T:beer::happylove

sallysaver

tracylou wrote: »

Hi all,

I've been chasing Thomson now since Sept. 2013 for a flight delay of 20+ hours in Sept.2011. Got the 2 year nonsense letter at first, then the "waiting for the CoA and SC decisions" and to contact them again, which I did. Automated responses as expected.

I lost interest in December when I suffered an injury and couldn't be bothered with the NBA I'd planned on sending them. Then as a last resort I decided to see what Resolver was all about.

I raised the issue with them on 28th Jan, this was escalated to the Customer Services Manager on 11th Feb, and the next escalation on 3rd March to the Chief Executive Officer.

Today, to my absolute surprise, a cheque arrived from Thomson for £600.87p (the equivalent of €800). :j. The letter is dated 18th Feb, just three weeks since I first contacted Resolver, but only posted yesterday. I still can't believe it though. I was getting nowhere and had more or less given up, which is what I'm pretty sure the airlines are hoping for.

So I'm happy today, I know it's only a small victory, but still a victory nonetheless. Celebrations tonight :j

Well done you. It gives me hope. Who or what are Resolver please? Thanks

Tyzap

NoviceAngel wrote: »

In my case and many others I've read, I actually won my case with the AESA, I found them extremely helpful, It took a couple of months for them to rule in my favour, but like you say, didn't and doesn't make any difference because Jet2 just ignore the AESA's ruling!:mad:

Same in my case too, but it cost me a lot of energy, time and false expectations.:)

Oh, and the very first thing the judge said was that he would ignore it!! His court would make up it's own mind:mad:

NoviceAngel

Tyzap wrote: »

Same in my case too, but it cost me a lot of energy, time and false expectations.:)

Oh, and the very first thing the judge said was that he would ignore it!! His court would make up it's own mind:mad:

That would be the same Judge that erred in Law then! :beer:

tracylou

sallysaver wrote: »

Well done you. It gives me hope. Who or what are Resolver please? Thanks

https://www.resolver.co.uk

They're a free service that helps with consumer problems, not just flight delay compensation. Have a look at their website, it's very straightforward and costs nothing. There's also a thread called "feedback on resolver" just below this one. It certainly worked for me.

sallysaver

I have now had the opportunity of reading the Thomson's letter.
It implies that the technical fault was due to a 'pitot heat defect'!!!! 18 - Discovery of a hidden manufacturing defect by the air carrier (this is often noted by unusual failure of the same aircraft part) and this is classed as an extraordinary circumstance.


Are they just trying to fob me off please?

111KAB

sallysaver wrote: »

Are they just trying to fob me off please?

Definitely! You have a valid claim.

MITZIMELONS

Hi,

Following the telephone call to Thomson when I was informed that they would not be paying us anything and citing 'extraordinary circumstances' i.e. the weather conditions that effected the flight prior to ours and causing the 'knock on' delay to us, I sent sent a NBA letter - the 14 days were up last week so I have submitted the N1 form to court. Anyone have any idea what will happen now.....timescale etc. ?

Thanks

legal_magpie

Mitzi
The Court will issue the claim and serve it on Thomson who have 14 days from the date of service (Court will tell you what that date is) to respond either by an acknowledgement of service (in which case they get an extra 14 days) or a defence. They'll probably lodge the acknowledgement. If they don't comply, you can enter judgment so it's worth phoning the Court to check.
BUT it sometimes takes a few days for an acknowledgement and/or defence to reach the file. In my case both documents were filed on time but didn't reach the file till later.
If they do comply the Court will give you directions how to proceed.
JJ