Flight delay and cancellation compensation, Tui/Thomson ONLY

matt2baker

matt2baker wrote: »

............... the cheque enclosed was my compensation (for one of) my claims I've sent them.........

Just to let anyone else know what the flight was in case they are having a problem, or not yet submitted a claim!!!

(Birmingham to Cape Verde - Sal)

Poppie68

Well today out of the blue and after 2 years since my letter was sent off for a claim for a delay in 2010 I have received a cheque for £636....are they now waving the white flag?.

Gremo

I got home this evening to find a letter from Thomson... after initially rejecting our claim (before the Huzar appeal had been heard) we have now received a cheque for £636.26! I hope this means that there will be plenty more cheques on the way to those waiting to hear from Thomson.

thank you to all of those on this board who have put together such useful advice and continue to help all delayed travelers!

I have just realised I had a four hour delay on a work trip last year so am trying to find my boarding card for that flight...

bettys73

Something's definitely happening! Almost two years ago I put in a claim for a 16 hour flight delay between Goa & East Midlands Airport. There were four of us travelling in January 2010. Thomsons said the delay was due to a previous flight being delayed by Air Traffic Control and was therefore classed as exceptional circumstances? They refused our claim. After several phone calls & letters from me they eventually wrote in October 2014 that the claim would not be considered under any circumstances & would not reply to further correspondence. Having waited for the High Court decision regarding the time limit (ie two years vs 6 years) I wrote one last letter on 3 November - a Notice a Before Action. Today, totally out of the blue, a cheque to the value of £1,903.44 arrived. I am amazed. I am also extremely grateful to all those who contributed to this forum for their help & advice. Thank you all - I could not have had done it without you!

Stromboli

Delighted to see others have also discovered that Thomson will honour their legal obligations if claimants are persistent enough. We had tried several times to get compensation for a 9 hour delay from Sicily in November 2013. We were fobbed off with extraordinary circumstances/technical fault. Thomson refused to say what the fault was and declined to describe the relevant service schedule as they didn't have access to the records (!). We resubmitted our claim after the Huzar result. After a month I rang and was told the claim would be processed within 8 weeks. After 9 weeks I phoned and was amazed to be told the claim had been approved, subject to being signed off. A cheque for £636 arrived the next day.
Just to show that even now Thomson don't give in with good grace, a friend who had been on the same flight phoned them for an update on the day when I received my cheque. He was told his claim hadn't been processed yet, as the flight delay team had requested an engineer's report. He phoned again the next day and was told he would receive compensation (about a tenner less than us - maybe owing to a change in the exchange rate?).
The cynical part of me wonders whether Thomson are sitting on claims until claimants chase them but, in fairness to them, our cheque was dated several days before I rang. I don't know when it was posted, but it arrived the day after my call, suggesting it had already been posted?

potts57

i first submitted my claim in March 2013 for a delay in December 2010 and got the usual 2 year excuse, submitted again July 2104 after the Dawson appeal and again in October 2014 after the supreme court decision, both by post and email I have not heard a thing,. What is the best phone number to call them on?

Stromboli

I called the Directors' Office - 0203 636 1604 (I think there's a freephone number as well - 0800 009 3853).

They have a Flight Delay Team now. I haven't phoned them but the number is 0203 636 1605.

Good luck.

potts57

Thanks for that, I called them on 02476 282828 which i found on say no to 0870. I am on the system but only on day 7 of the 56 days they have to respond despite them saying they didn't get the letter i sent in October, so heaven knows where the day 7 has come from!
Just glad that i am on the system.

Stromboli

xsally83x wrote: »

Hi, how accurate is the flight stats website. Im asking for a friend as its saying a different landing time to what the actual landing time was.

Don't know if this will help, but if you go to bottonline.co.uk and look for "check your flight", it allows you to put in your flight number and date and will tell you whether you have a claim. Presumably if the delay was recorded as over 3 hours it would say you did (and vice versa). On its own that wouldn't help you to convince Thomson, but it might boost your confidence in trying.

Stromboli

greenroundthegills wrote: »

Hi,
I submitted a claim to Thomson on 28/06/2014 regarding Flight Delay Compensation for Flight TOM 92 11/11/2010 a delay of almost 23 hrs and received a reply stating that more or less could not do anything until the Supreme Court had made its ruling, and to contact them again when this had been done. This I did resubmitting my claim on the 07/11/2014 by Recorded Delivery letter and as I have had no response to this letter have sent a further letter also by Recorded Delivery on the 09/01/2015 threatening Court action if no reply is forthcoming. How long should I give them to reply?

I would ring them (numbers in previous post). Apparently their system since Huzar is to process claims within 56 days then, if the Flight Delays Team says compensation is due, for someone further up the chain to sign off the decision within another 28 days. They won't send you an acknowledgement at any point. If they decide to pay up, the first you'll know about this is when you receive a cheque. I don't know whether they'll answer at all if they decide to reject your claim.

From the dates they gave me on the phone, my claim was approved after 49 days. It was 17 days after that when I phoned them and was told the claim had been approved, but was waiting to be signed off. The cheque arrived the next day.

If you ring they'll be able to tell you whether you're on the system and what stage your claim is at.