Flight delay and cancellation compensation, Tui/Thomson ONLY

Gorbar

We expected to receive a spreadsheet from Thomson on or around the 29th December 2014 of the next batch of claims that they intend to settle. However, we unfortunately have not received this as Thomson had a fire in their head office during this period, which has caused a delay.
I contacted Bott & Co Regarding the delay in paying out claims, above is the reply I received. We live in hope
I copied & pasted the above.

Pugster

Hi,

I’m not sure if this is the right place to post so forgive me if it isn’t.

We were delayed 3+ hours on a flight from Gatwick to Gran Canaria with Thomson. The reason given was that our incoming plane was delayed. The delay was caused by an avalanche that prevented the passengers getting to the airport in Chambery. The plane could have taken off but waited for the passengers to all arrive.

Does this form the basis for a claim? From the sounds of things Thomson often have problems on the route as there was a delay of 1 hour coming home for the same reason. I suspect Thomson will claim bad weather, but the weather was fantastic in Gatwick the day we were due to fly.

Any thoughts gratefully received.

Vauban

Pugster wrote: »

Hi,

I’m not sure if this is the right place to post so forgive me if it isn’t.

We were delayed 3+ hours on a flight from Gatwick to Gran Canaria with Thomson. The reason given was that our incoming plane was delayed. The delay was caused by an avalanche that prevented the passengers getting to the airport in Chambery. The plane could have taken off but waited for the passengers to all arrive.

Does this form the basis for a claim? From the sounds of things Thomson often have problems on the route as there was a delay of 1 hour coming home for the same reason. I suspect Thomson will claim bad weather, but the weather was fantastic in Gatwick the day we were due to fly.

Any thoughts gratefully received.

Read the posts around #6157 on the previous page.

JPears

Pugstar, although it was thoughtful of Thomso to wait for their passengers, it was their choice to do so, which led to your delay.
The reason they chose to do so is probably because said delayed passengers were most likely their ski holiday clients as well.
It is unlikely another airline would have waited.
Either way as stated it was their choice to delay the aircraft and choice to have such a rapid turnaround between flights that led to your delay. so a valid claim.

socrates1882

Some of you may be aware that I am Kevin from Bott & Co. I head up the AviationTeam and have responsibility for the day to day operation of the department. I try not to post on here often, certainly not on comments about Bott & Co,because I’m a firm believer this is a great forum for consumers to share their experiences – even if that is about Bott and even if that is sometimes negative. What I wanted to try and do was share some information with people to let you know what we’ve done and what we’re trying to do.

First of all I’m sorry some of you are disappointed with our customer service. If there was any way we could make this happen faster then we would do – without being crude, it’s important to say that we don’t get paid until you get paid so we are as keen as you to settle these cases.

There was always going to be a bottleneck for airlines following the Supreme Courtdecisions as airlines now review each of the flights to make a decision on whether to pay out or defend. The Supreme Court decision was not something that meant airlines just rattled off cheques left, right and centre unfortunately - but we’ve managed to settle for more than 3,000 passengers in the couple of months since the decision was handed down with more settlements in the pipeline.

Updating 20,000 passengers individually with specific details on their claim is not always possible so our email updates have been kept more general to let youknow we’re still working on all the cases. While airlines are prioritising litigated claims (because of court deadlines etc), we’re still settling both litigated and pre-lit cases.

We’ve settled for almost 200 passengers in the first 3 working days of this year and we’re getting more through every day.

Finally, when we’ve done everything we can, we’re still at the mercy of ‘extraordinary circumstances’ – there was a fire at the Thomson offices between Christmas and New Year which closed the offices down temporarily and further delayed settlements coming through.

If anyone does want a more detailed explanation of the status of their claim then please give the team a call or drop us an email. It is keeping us very busy but we understand it’s important for you to know what’s happening so we’re more than happy to talk with you.

We really appreciate your continued patience



Kevin.

Tyzap

Pugster wrote: »

We were delayed 3+ hours on a flight from Gatwick to Gran

Any thoughts gratefully received.

Hi Pugster,

Your flight was delayed for operational reasons, it could have departed on time had the operator wanted it to.

You have a valid claim so read Vaubans guide for further information on how to progress your claim.

Good luck.

Skid_Marks

Socrates 1882.......thank you for your update. Perhaps this information should have been e-mailed to your clients.
I note your offer that anyone wanting a more detailed explanation of the status of their claim should drop the team an e-mail. This is often a source of some of the criticism of Bott & Co however, because the e-mails are either often ignored or the reply is anything but a more detailed explanation of the individual's claim.

Tigger74_2

ybrik wrote: »

I am in court with thomson on friday and I am nervous. I dont have my boarding pass but have the stamp in my passport. I also have a photo of the plane with the inspection panels up. I have my booking reference number supplied by the shop I booked at. I am assuming that Thomson have to prove we weren't on that flight. They have the passanger manifest. They know. Any tips on dealing with this.

I was in a similar position. I called them to advise that our court date was very close and at that point they agreed to settle. Try giving them a call.

dan12345

Thanks for posting the update Socrates 1882.

matt2baker

dan12345 wrote: »

Thanks for posting the update Socrates 1882.

Hear Hear, I shall be using their services very shortly methinks, as Thomson seem to be stalling me to the point that later this year I'll be living abroad by the time anything happens over here