Flight delay and cancellation compensation, Tui/Thomson ONLY

Ich_2

Interesting situation, if the marshaller was employed by the handling agent then there is a principle and agent situation.
If employed by the airport and a requirement of operating at that airport it may not be,
Too many of these are not totally clear cut

bravo6

Hi, I took my partner and her daughter to Jamaica in march 2008. we landed on the 6th and the departure time was to be the 14th at 12:00pm. on booking out we where told to return to our room as the flight was delayed until approx midnight. The holiday was booked via Thomsonfly as a package. The only thing I can find is my baggage ticked thats was on the old suitcase with my name on. I have no bank statements ect to prove the purchase of the holiday as these have been destroyed and I no longer use that credit card.. All tickets were booked as myself as the lead ticket holder.The reason for delay was engine problems and they where having to send another aircraft out to us. Is ther any advice for making a claim,. I do not seem to be able to track the flight back that far. Thinking back I think the aircraft was a thomas cook who I beleive are the same company however my baggage label says thomsonfly, Thanks B6

nicandx

Hi

Just after some advice!

We (myself, partner and 2yr old son) were booked on a return flight (TOM475) from Sharm El Sheikh to Newcastle on 25th March 2013.

We departed from SES on time but after a couple of hours into the flight we were advised by the captain that we were having to divert to Athens to land due to a 'minor technical issue'. We then, a good 30 minutes after being told, landed at Athens airport to be greeted by eight fire engines on the runway. The captain had also had to dump the fuel (I understand this is common procedure in these situations).

We were taken off the flight and taken to a hotel on the airport. To be fair to Thomsons we were supplied with dinner (at 1am as we had landed approx 7.30pm and it took a while to have all the guests checked into the hotel). We were also supplied breakfast the following morning and then lunch at 1pm.

We had to visit the airport pharmacy to obtain nappies and wipes as, due to expecting to on way home, we had only a handful of supplies with us, having left all excess at the kids club in the resort. I know the little one would have needed them anyway but it was 21 euros for a pack of nappies and wipes!!

We had absolutely no direct correspondence from Thomson and all the information we did find out was by contacting travel agents in the UK to see if they could shed any light on the situation. We were not told of any departure times until mid afternoon. We only knew we had to be at the airport for six as the hotel staff advised us we were only booked in until six then we were to go to the airport.

We arrived at Athens airport at 6pm to be checked in. We boarded the now repaired plane (they had to fly engineers from Luton with parts to rectify the problem) at approx 8.30pm.

As the plane was pushed back, there was an overwhelming aroma of fuel (I have since been told this would be the residue of the fuel which was dumped). This was highlighted but no response was given. As the aeroplane was pushed back the captain came back over the tannoy to advise that he was sorry but there was a secong technical issue and that they would have the engineers try to fix whilst we were on the aeroplane.

We were on the aeroplane from 8.30pm until 11.50pm until we were finally allowed to set off (as you can imagine by now there were a lot of worried people on the plane due to the technical issues encountered).

We set off and after a very turbulent runway episode and take off, we finally arrived at our destination airport at 1.50am (local time, four hours after flight took off). We were given a letter at the airoport by a Thomsons rep advising that the total delay was 27hrs 35minutes.

Can someone please advise what we need to do going forward as I am unsure from reading other posts where we stand with regards to the emergency landing issues (amongst others)?

Thanks in advance

Elisbetta

I wrote to Thomson back in February this year concerning return flights from Birmingham to Barbados in 2009. They acknowledged that both flights had been delayed by over 3hrs each way, one due to plane being sent to wrong airport! But refused my claim as the EU ruling does not have a time limit for how far back they will consider compensation. There excuse was that as the flight was over two years ago they wouldn't consider my claim.

Incidentally as it was a trip of a lifetime, I had the tickets and boarding cards!

Just wanted to flag this 'get out' clause.

mollymootuppence

so are thomsons refusing all claims over 2 years old or just some?

donnajt

Sorry can I ask what might be a dumb question:

We flew with Thompson but their plane broke down and we were delayed for 8 hours - in the end they had to rent a plane from another company (can't remember which one) to fly us home - our claim would be against Thompson in this case - not the third party plan they used?

donnajt

Elisbetta wrote: »

I wrote to Thomson back in February this year concerning return flights from Birmingham to Barbados in 2009. They acknowledged that both flights had been delayed by over 3hrs each way, one due to plane being sent to wrong airport! But refused my claim as the EU ruling does not have a time limit for how far back they will consider compensation. There excuse was that as the flight was over two years ago they wouldn't consider my claim.

Incidentally as it was a trip of a lifetime, I had the tickets and boarding cards!

Just wanted to flag this 'get out' clause.

In that case I will be refused as well - totally ruined our hols - which was a wedding package! my husband ended up in hospital for 6 days and we did not receive any help from Thompson whatsoever!

Mark2spark

I can't believe people are still asking this 2 year limit question.

Is there a reason that the FAQ's and several threads on the subject aren't being accessed?

Think I'll give up. Good luck everyone.

leylandsunaddict

bravo6 wrote: »

Hi, I took my partner and her daughter to Jamaica in march 2008. we landed on the 6th and the departure time was to be the 14th at 12:00pm. on booking out we where told to return to our room as the flight was delayed until approx midnight. The holiday was booked via Thomsonfly as a package. The only thing I can find is my baggage ticked thats was on the old suitcase with my name on. I have no bank statements ect to prove the purchase of the holiday as these have been destroyed and I no longer use that credit card.. All tickets were booked as myself as the lead ticket holder.The reason for delay was engine problems and they where having to send another aircraft out to us. Is ther any advice for making a claim,. I do not seem to be able to track the flight back that far. Thinking back I think the aircraft was a thomas cook who I beleive are the same company however my baggage label says thomsonfly, Thanks B6

Did you fly back to Manchester on a Thomas Cook A330?

Gorbar

emartin wrote: »

Can someone please advice what a company like EUclaim would charge for a case?
I have received the standard 2 year response letter from Thomson for a flight delay of 24 hours (Kenya to London) in 2009

I really dont have the time or knowledge to take it further myself but wonder if it would be worth going through a no win no fee company?

Thank you

We are using eu claim, they charge 25% . You have to pay the Court costs, in our case £70 made payable to the court