Flight delay and cancellation compensation, Tui/Thomson ONLY

jbg_1981

Just wanted to give our SUCCESS story!! Scheduled to fly from Birmingham UK to Cancun last November, we were delayed by 4 hours was supposed to board plane at 12:20pm. We got on at 2:20pm then had to wait a further 2 hours because of some problem with the plane having expired flight dates so they had to manually update navigational system (or something like that). We eventually got moving at 4:20pm and landed in Cancun just over 3 hours late.

On returning to the UK i emailed Thomson to complain about flight delay, a couple of weeks passes so i complained again. I eventually got a phonecall from Thomson and the lady was saying they dont compensate and i have to claim through travel insurance - i told her thats incorrect due to the new EU regulation which she then immediately told me she'll have to refer me to another department and they will contact me. 3 / 4 weeks later heard nothing so wrote letter using template off here enclosed boarding passes and e-ticket then 2 days after posting letter I get a phonecall to apologise and admitted they were at fault and in a position to give compensation at 600 euros per person so weve claimed 1200 euros in total... Result! Thats our deposit for our next holiday!!

Hope our success is shared by others!!! Good luck all.

Caz3121

jbg_1981 wrote: »

JWe eventually got moving at 4:20pm and landed in Cancun just over 3 hours late.

then 2 days after posting letter I get a phonecall to apologise and admitted they were at fault and in a position to give compensation at 600 euros per person so weve claimed 1200 euros in total... Result! Thats our deposit for our next holiday!!

Have they actually said they will be paying you €600 each? This would be the figure if the flight arrived over 4 hours late, between 3 and 4 hours would be €300 each

jbg_1981

Caz3121 wrote: »

Have they actually said they will be paying you €600 each? This would be the figure if the flight arrived over 4 hours late, between 3 and 4 hours would be €300 each

Yes the thomson guy said on the phone 600 each (as i was quite shocked when he said that), i did put on the letter we arrived over 3 hours late therefore we are claiming for 300 per person and from memory we were over 3 hours but not sure if it was 4. Have checked the flightstats website but it only gives an estimate to when we landed and not a true time. Thomson said will have cheque in next 28 days - but probably sooner as they are quiet at the moment!! So will see what we get through the letter box. Either way were happy just getting something back...

welshman10

Been in the middle of a claim for getting close to a year now for a 6 hour delay from Birmingham to Barbados

The short version is this...
Submitted a claim to Thomson
They replied saying there was a technical fault with the plane on that flight
I referred the case on to the CAA
Thomson have written back asking for "proof that we were actually on the plane"

I already sent them a copy of my boarding pass when submitting the original claim. There was a party of 11, but only 1 person (me!) had kept their boarding pass stub.

Any advice on how to respond?

Voyager2002

Caz3121 wrote: »

Have they actually said they will be paying you €600 each? This would be the figure if the flight arrived over 4 hours late, between 3 and 4 hours would be €300 each

No. Some airlines are trying to reduce the compensation for shorter delays, but there is nothing in the legislation to support this.

David_e

welshman10 wrote: »

Any advice on how to respond?

The short version is this...(!)

Read FAQs
Forget CAA
Issue NBA
Court

Caz3121

Voyager2002 wrote: »

No. Some airlines are trying to reduce the compensation for shorter delays, but there is nothing in the legislation to support this.

does that mean this link is incorrect when it states?
3,500km+ (flights between an EU and non-EU airport), eg, London to New York
3-4 hours €300 (£250)
4+ hours €600 (£500)

http://www.moneysavingexpert.com/travel/flight-delays

David_e

Caz3121 wrote: »

does that mean this link is incorrect when it states?
3,500km+ (flights between an EU and non-EU airport), eg, London to New York
3-4 hours €300 (£250)
4+ hours €600 (£500)

http://www.moneysavingexpert.com/travel/flight-delays

This is what Vauban had to say on the matter:

http://forums.moneysavingexpert.com/showpost.php?p=62731515&postcount=2379

Morrissey653

Marty1981 wrote: »

Hello There,
We were delayed for 8 hours in Sept 2010 flying from Gatwick to Orlando. I wrote to Thomson at the time however they fobbed me off. I have since wrote to them again and they are now saying because I did not state EU regulations in my letter at the time they wont consider my claim. So I have opened a case with the small claims court. I have received their defence telling me I will have to produce evidence I was on the flight etc etc.. At the time they told us it was a fault with the air conditioning on the aircraft however their defence is now saying it is something to do with the power? I have yet to submit for defence I have asked for the case to be heard in my local court (Ipswich). today I have had a letter from the court saying they have transferred the case to Ipswich. My question is now what's next? I ticked to say I was happy for the mediation route etc.. When will I have to submit my case to the court i.e. my evidence?
Can anyone assist me as I have never had to do anything like this in my life the reason I am is that I am fed up of being treated like this by big companies!
Our Flight was Tom048 Thursday 2nd Sept 2010 Gatwick - Orlando




Many Thanks


Marty

Hi, We were on the same flight. Please can you email me stevejmorrissey@aol.com
We are also trying for compensation.
Thanks
Steve

katrina1985gould

Hello,
I just wanted to post to say thank you for all the info you have provided on the EU 261 legislation.
2 weeks ago my family and I experienced a 18.5 hour delay from punta cana to LGW with Thomsons. On my return home I sent them a complain and mentioned the EU legislation. They contacted me on Saturday (2 weeks later) and conformed they are currently processing a cheque for £2500 as they are compensating us €600 each. There were 2 adults and 3 children involved. Was expecting a fight on my hands and a long battle, so was flabbergasted when they contacted me and didn't even try and fight it.