Flight delay and cancellation compensation, Tui/Thomson ONLY

malcolmlowing

Have just booked a holiday with Thomson (didn't really want to but there's not a lot of competition) and notice that our flight to Tenerife is operated by Norwegian. Have Thomson always used this airline for their Tenerife flights or does reflect a switch away from using their own airline (perhaps in case they need to put it into liquidation)?

richardw

malcolmlowing wrote: »

Have just booked a holiday with Thomson (didn't really want to but there's not a lot of competition) and notice that our flight to Tenerife is operated by Norwegian….

Sounds like you didn't book a 'true' package holiday.

legal_magpie

malcolmlowing wrote: »

Have just booked a holiday with Thomson (didn't really want to but there's not a lot of competition)

Notwithstanding the problem over our delayed flight culminating in my case against them, we have taken most of our holidays with Thomson over the past 25 years or so and have always found them good to deal with especially when we were delayed by the Icelandic Ash cloud a few years ago. On that occasion they took great care of us and so far as we are concerned we had an extra 3 days' holiday and on full board instead of half board.
This is because we were on a package holiday, which gives you a certain peace of mind that the same company is responsible for you from start to finish.

Naïve? Perhaps but we are likely to book with them again soon
JJ

batman44

legal_magpie wrote: »

Notwithstanding the problem over our delayed flight culminating in my case against them, we have taken most of our holidays with Thomson over the past 25 years or so and have always found them good to deal with especially when we were delayed by the Icelandic Ash cloud a few years ago. On that occasion they took great care of us and so far as we are concerned we had an extra 3 days' holiday and on full board instead of half board.
This is because we were on a package holiday, which gives you a certain peace of mind that the same company is responsible for you from start to finish.

Naïve? Perhaps but we are likely to book with them again soon
JJ

I would agree that with most tour operators be it, Thomson or Thomas Cook, they do look after you. I don't think I have any issues with any holiday provider only that if there is compensation available then it is within your rights to claim. Most people will spend this money on a holiday anyway, so tour operators get this back tenfold over the years from people that are loyal. I think if they paid up in the first place thier customer sat rate will hit the roof and practically secure a regular income despite what they pay out in compensation. It makes commercial sense in the long run and they should look at it from that persepctive.

amyloulou1987

Hi everyone

We are in the first stages of our claim for our return flight from Sanford to London Gatwick on 11th October 2012. We were delayed by nearly 24 hours because the pilot broke his arm or leg (can't recall which) so we had to be put up over night while they flew another pilot out to fly us home.

I wondered if anyone had had any success on this flight or under similar circumstances.

Any advice for info would be greatly received.

To cap it all off we were in the last row and because the plane had sat on the ground all night the air con unit water ran down the plane while taking off and we got soaked, cabin crew couldn't move as it was take off so after the delay it was not the best start to the flight home!

Thanks everyone

Ames

richardw

amyloulou1987 wrote: »

... We were delayed by nearly 24 hours because the pilot broke his arm or leg (can't recall which) so we had to be put up over night while they flew another pilot out to fly us home….

Are breaking limbs the same as getting food poisoning or the flu?

i.e. something that should have a back up plan? or does the rarity let them off having a better standby system?

amyloulou1987

richardw wrote: »

Are breaking limbs the same as getting food poisoning or the flu?

i.e. something that should have a back up plan? or does the rarity let them off having a better standby system?

Hi Richard

I would like to think that common sense would say so as the outcome would have been the same- waiting for a replacement pilot from the Uk. Mind you airlines, compensations and common sense don't seem to always go together!

Hopefully we will get somewhere but i shall not be holding my breath!

Wishing you a lovely day

Amy

Caz3121

I am sure they must do a risk assessment in comparing the cost of having permanent standby crew all in all their destinations waiting to be called out v's paying out the compensation and expenses for a delayed flight

David_e

leonp80 wrote: »

Hi can you provide your flight details please. I'm detailing a list of flights that have suffered "technical faults" and are claimed to be "extraordinary circumstances"

Surely the more frequently they are claiming this, the less extraordinary it becomes.

The specific paragraph of the Wallentin ruling to which Vauban refers:

37. ... the frequency of the technical problems experienced by an air carrier is not in itself a factor from which the presence or absence of ‘extraordinary circumstances’ within the meaning of Article 5(3) of Regulation No 261/2004 can be concluded.

I would add that the nature of the technical fault is equally irrelevant. The test is to examine the events that gave rise to the issue.

NickyPower

I am currently awaiting my date for court. I contacted Thomson for further details regarding what they term a 'Technical Difficulty'. I received the response
The aircraft intended to operate your flight was G-WN it suffered a tyre issue at 09:00 in Alicante on its inbound flight to Gatwick.



At 09.40 am the decision was made to source an alternative aircraft to operate Gatwick to Ibiza to then perform your own flight which then operated on G-WP and departed Gatwick at 18:54.

I then asked them to provide me with the operational incident logs that record exactly what happened - and what decisions were taken - and when? and their response was -

As this is a litigated matter then we will disclose such documents as we intend to rely upon in line with the Court rules and Directions.

Does that mean they don't have to provide these documents??
Any advice appreciated :mad: