Flight delay and cancellation compensation, Tui/Thomson ONLY

razorsedge

kirstbaldwin87 wrote: »

Hi, thank you for your reply. They never actually gave us a reason why, and since we were young and ignorant at the time we never thought to ask! There were two flights recorded on flight stats going out there that day, I believe we were on the later one which now has a flight number of DP812 (I think it was FCA812 at the time, as my luggage tag from the return flight says FCA813) but since FCA no longer exists, nor do any records online for this flight. I have tried going through FC but they don't hold any records, will try Thomson tomorrow. How do I make a subject access request, do I just talk directly to Thomson and ask for one?! Apologies for my ignorance, this is all new to me!

You will need to write to Thomson for an SAR. You will also need to send them a cheque for £10 to cover their admin charge for carrying out the SAR. Proof of address/who you are would also be needed (a recent utility bill would suffice).

Sample SAR letter for Thomson Airways:

Thomson Airways Ltd
TUI Travel House
Crawley Business Quarter
Fleming Way
Crawley
West Sussex
RH10 9QL

My Ref: xxxxxx

Dear Sirs,

Data Protection Act – Subject Access Request
Name: xxxxxxxxxx

Please supply all information about me that I am entitled to under the Data Protection Act 1998 relating to:
All information you hold on record, in digital or paper format, about me since 01/01/08 until the present day.

Enclosed is a copy of a utility bill as proof of identification and a cheque for £10.00 as payment for your SAR fee.

Yours faithfully,



Worth noting that as your flight was several years ago you will not be sent anything to do with your name being on a passenger manifest for your flight. When I requested this information Thomson replied that they no longer had the manifest (despite the flight being only a shade over 3 years previous to my SAR request). I am still not sure I really believe them on that though.;)

If you receive similar documents to me (I also originally booked a holiday with First Choice) then you should get something with your booking reference and holiday details, however you may need to do some more detective work to suss out the actual flight you were booked on as it may not be mentioned. An old holiday brochure would help!!

Cturkleton

Hi

Hoping for a bit of advice. I have had a rejection from Thomson regarding my claim for compensation for a flight delay. I have tried to read some of the links on the first post but admit to being a bit lost ....

Thomson admit the delay was due to technical reasons but they could not have been predicted and were therefore classed as exceptional circumstances. They also state "unexpected flight safety shortcoming" so it is not something that ought to have been discovered during routine maintenance

The letter also states that the problem was identified just prior to departure .... this is at odds to what the pilot told us upon boarding which was the fault was identified a few days ago and they were still "playing catch up "

Any advice on my next response would be greatly welcomed

Thanks in advance

111KAB

Cturkleton wrote: »

I have tried to read some of the links on the first post but admit to being a bit lost ....

Thomson admit the delay was due to technical reasons but they could not have been predicted and were therefore classed as exceptional circumstances.

Any advice on my next response would be greatly welcomed

Being blunt if you are a bit lost may be better to use a no win no fee. A technical problem is not an extraordinary circumstance however as you are likely to have to take Thomson to court you do need to thoroughly read/research.

aggy0910

Hi
I started a claim with Thomson's in February 2013. After they sent me a letter stating it was an extraordinary circumstance as to why my flight was delayed I decided to refer my claim to the Spanish aviation authority who replied to say after looking into the report that it was not an extraordinary circumstance and that I should be compensated. I sent this report to Thomson's and after waiting ages and getting messed around Thomson's are still denying it and are not going to compensate me. Do you think it is worth me taking them to court? Has anyone else had anything similar to this? I can't see how they can get away with it especially as I have a report from Spain saying I should be compensated. I should be awarded 1600 euro's.
I'd be grateful for any help
Thank You

Tyzap

aggy0910 wrote: »

Hi
I started a claim with Thomson's in February 2013. After they sent me a letter stating it was an extraordinary circumstance as to why my flight was delayed I decided to refer my claim to the Spanish aviation authority who replied to say after looking into the report that it was not an extraordinary circumstance and that I should be compensated. I sent this report to Thomson's and after waiting ages and getting messed around Thomson's are still denying it and are not going to compensate me. Do you think it is worth me taking them to court? Has anyone else had anything similar to this? I can't see how they can get away with it especially as I have a report from Spain saying I should be compensated. I should be awarded 1600 euro's.
I'd be grateful for any help
Thank You

Have a read of the FAQ's on page one of this thread.

You have a good case but will have to force Thomson to give you your compensation, they won't do it willingly. The NEB's (Spanish Authority, AESA in your case) don't have any legal standing to force them either. Court is the stick, it's your right to use it.

Good luck and keep us informed of your progress.

JPears

Slightly off tpic, but it seems the Spanish NEB, in general, is far more willing to say that the circumstances were not EC.

CobyBenson

That's because the Spanish NEB say you're entitled to compensation if the airline doesn't respond with evidence that the tech problem was extraordinary.

As airlines often don't respond at all the NEB often says you're entitled to compensation (In essence, by default).

It can be quite misleading to passengers.

ProudPreston

We flew to the Dominican Republic with Thomson back in July 2008 and were delayed for over 3 hours.

i have written to them several times and in the end logged with the CAA who passed back to Thomson to review and respond - i've now recieved a lettter from Thomson still claiming to be 2 years.

What should i do now?

richardw

ProudPreston wrote: »

We flew to the Dominican Republic with Thomson back in July 2008 and were delayed for over 3 hours.

i have written to them several times and in the end logged with the CAA who passed back to Thomson to review and respond - i've now recieved a lettter from Thomson still claiming to be 2 years.

What should i do now?

Wait and keep your eye on the Dawson outcome in May.

ProudPreston

richardw wrote: »

Wait and keep your eye on the Dawson outcome in May.

Cheers -Is it worth getting it in the court sytem now - will they just put the case on hold anyway? I'm only thinking this as when the outcome is known if its positive for cliaming then the flood gates will open