Flight delay and cancellation compensation, Tui/Thomson ONLY

Gorbar

Went into our local Thomson agency today to book a holiday. I asked what their policy was regarding flight delays. Weather, ash cloud etc but not technical faults , also (which is interesting) you can claim up to 6 years ago. I informed them about our delay & was told to keep fighting because they will have to pay in the end, they even offered to write to them. I now know what to do if we are delayed next week.

greeneyedlad

i am so fed up with this merry go round. As Thomson used a Monarch plane they are blaming Monarch, & today Iv recieved a letter from Monarch stating that the obligation lies with Thomson as the contractual agreement was with them! So now I m left to go back to Thomson & I bet their answer is to go back to Monarch

David_e

doz123 wrote: »

Thomson still stating 2 years, i wrote telling them it is 6 years and they have answered with this, section of letter received.

Where do I stand on this.

Sounds excellent news if that is the best they can do by way of defence! As stated elsewhere, time limit should be 6 years as far as I am aware.

ftd83

Hi again everyone,

Firstly great to see some victories against this treacherous company!

As predicted Thomson put in their defence for my claim of £923 at the very last second. The defence appears to have been written by a twelve year old and has obviously never been read as they wrote the flight concerned was from Antalya, Turkey to Manchester, Greece!

I have just received my allocation questionnaire and have until June 17th to reply. The Thomson allocation questionnaire is not enclosed and I suspect from other posts this will also be filed at the eleventh hour.

Their defence claims that the right reverse thruster broke on landing the previous flight in Turkey and of course this is not an extraordinary circumstance and does not stem from events in running an airline:rotfl:

Some help on a few points would be great.
1. They have put in their defence that am required to prove that I checked in in accordance wth my original ticket. Is this actually required or just another smokescreen? Surely the fact that my partner got placed in a hotel at their expense and my return flight stub to Gatwick bought at my expense will show we were there in time. As I understand the civil court is based on 'probability' not 'beyond reasonable doubt' so it would be for the judge to decide who is likely telling the truth. If I do need this proof any ideas where I can get it from?
2. It says I have to return Form N180 and serve copies on all other parties. Does the court automatically do this or should I just send it to them recorded delivery to cover myself?
3. Should I tick the mediation box? I do not have their questionnaire but I am absolutely loathed to mediate any further with them to be honest. Will it count against me in court however?
4. Do I need to send any evidence with N180? I have all proof of transposrt costs, clothing costs and my boarding card for the Gatwick flight.

I have put a condensed cversion of my prevously posted story below to save people reading back over previous pages.

Thanks for any help you can give me

Thomson cancelled flight from Antalya to Manchester in July 2012. Flight was cancelled at the departure gate after 3 hours of waiting around, they refused me transfer to another flight back to UK.
I paid £60 for a flight to Gatwick then £100 to get back to Manchester at 1am (7 hours behind scheduled arrival). My partner stayed behind and got treated like crap, especially as they lost our bags and she had to buy new clothes (£80). The rescheduled flight left 2 days later and arrived 34 hours behind schedule.

Lindagreenacre

I originally wrote re. delayed flight and then wrote again to Thomson to change my claim to denied boarding. I have received no replies whatsoever. I asked for a reply within two weeks. This is long past. The strange thing is that the flight that we and the other 88 ish passengers returned to Manchester does not show up on the recommended website. I know that it was an additional flight, but surely it should still be recorded.

Vauban

Lindagreenacre wrote: »

I originally wrote re. delayed flight and then wrote again to Thomson to change my claim to denied boarding. I have received no replies whatsoever. I asked for a reply within two weeks. This is long past. The strange thing is that the flight that we and the other 88 ish passengers returned to Manchester does not show up on the recommended website. I know that it was an additional flight, but surely it should still be recorded.

I wouldn't worry too much about it not being on a website - they're not 100%.

Pretty contemptuos not to respond, i agree. But I think you must know what comes next?

Vauban

ftd83 wrote: »

Hi again everyone,

Firstly great to see some victories against this treacherous company!

As predicted Thomson put in their defence for my claim of £923 at the very last second. The defence appears to have been written by a twelve year old and has obviously never been read as they wrote the flight concerned was from Antalya, Turkey to Manchester, Greece!

I have just received my allocation questionnaire and have until June 17th to reply. The Thomson allocation questionnaire is not enclosed and I suspect from other posts this will also be filed at the eleventh hour.

Their defence claims that the right reverse thruster broke on landing the previous flight in Turkey and of course this is not an extraordinary circumstance and does not stem from events in running an airline:rotfl:

Some help on a few points would be great.
1. They have put in their defence that am required to prove that I checked in in accordance wth my original ticket. Is this actually required or just another smokescreen? Surely the fact that my partner got placed in a hotel at their expense and my return flight stub to Gatwick bought at my expense will show we were there in time. As I understand the civil court is based on 'probability' not 'beyond reasonable doubt' so it would be for the judge to decide who is likely telling the truth. If I do need this proof any ideas where I can get it from?
2. It says I have to return Form N180 and serve copies on all other parties. Does the court automatically do this or should I just send it to them recorded delivery to cover myself?
3. Should I tick the mediation box? I do not have their questionnaire but I am absolutely loathed to mediate any further with them to be honest. Will it count against me in court however?
4. Do I need to send any evidence with N180? I have all proof of transposrt costs, clothing costs and my boarding card for the Gatwick flight.

I have put a condensed cversion of my prevously posted story below to save people reading back over previous pages.

Thanks for any help you can give me

Thomson cancelled flight from Antalya to Manchester in July 2012. Flight was cancelled at the departure gate after 3 hours of waiting around, they refused me transfer to another flight back to UK.
I paid £60 for a flight to Gatwick then £100 to get back to Manchester at 1am (7 hours behind scheduled arrival). My partner stayed behind and got treated like crap, especially as they lost our bags and she had to buy new clothes (£80). The rescheduled flight left 2 days later and arrived 34 hours behind schedule.

Ignore point 1 - it's designed to deter you. They have the records, and if you have the kind of proof you allude to it won't be an issue.

Send a copy of the allocation questionnaire to the airline if you like. You're meant to, I think, though I never got a copy from the airline. It's not very exciting.

On mediation, conventional wisdom seems to be to tick the box to she you've tried to resolve out of court. But little other purpose to it.

Receipts nd other documents not needed until you main submission of a court bundle about a fortnight before your hearing (months away).

hullcityjack

Hi

We had a 10 hour delay last Saturday 25/5 from LBA-PMI with TOM. The reason for the delay was that the plane in Dublin had gone tech so they sent the LBA based plane over to Ireland. Therefore we had to wait 10 hours for an aircraft from MAN to arrive to take us to PMI.

Am I right in thinking we can claim for compo? & also which address do I send my claim to? The one in Luton or Crawley?

Thanks

hullcityjack

stavros42

stavros42 wrote: »

Well just had a phone call and the court have accepted jurisdiction. Thomsons have until 3rd of june to enter their defence, if so hearing date is 17th june.

Well the 3rd of June has come and went and Thomsons have not lodged their defence. So its off to the court with form 11 filled in to get a decree against them.

mboo29

stavros42 wrote: »

Well the 3rd of June has come and went and Thomsons have not lodged their defence. So its off to the court with form 11 filled in to get a decree against them.

Stavros42, my return date is 11th June, but not holding out much hope of Thomson submitting a defence, hearing date 25th June - will be interested to hear your outcome from the court once you've submitted form 11. Good luck.