Flight delay and cancellation compensation, Tui/Thomson ONLY

lyndac40

stavros42 wrote: »

stavros42 wrote: »

Well it was a grind but Thomsons relented and offered £2428.90 for all 4 passengers including the infant.

Hi Stavros

Well done the beers are on you.:beer:

Lynda x

jenn1ewest1

stavros42 wrote: »

stavros42 wrote: »

Well it was a grind but Thomsons relented and offered £2428.90 for all 4 passengers including the infant.

Hi stavros and congratulations on your success at what point have they offered you compensation.I have literally today received my allocation questionaire in the post so would welcome any sort of hope on what to expect as getting alittle nervous now even though I know that I have a good case
JH:T

stavros42

jenn1ewest1 wrote: »

stavros42 wrote: »

Hi stavros and congratulations on your success at what point have they offered you compensation.I have literally today received my allocation questionaire in the post so would welcome any sort of hope on what to expect as getting alittle nervous now even though I know that I have a good case
JH:T

I went through the Scottish court system to which Thomsons submitted their defence 1 day too late and it was subsequently returned to them. 2 days later which was today they offered me a settlement.

Vauban

stavros42 wrote: »

jenn1ewest1 wrote: »

I went through the Scottish court system to which Thomsons submitted their defence 1 day too late and it was subsequently returned to them. 2 days later which was today they offered me a settlement.

Well done Stavros - another great result! (Glad you held firm on the infant too!)

mboo29

stavros42 wrote: »

stavros42 wrote: »

Well it was a grind but Thomsons relented and offered £2428.90 for all 4 passengers including the infant.

Excellent news stavros42, well done. :j

BeltonRose

Originally wrote to Thomson beginning of Jan 2013. In Feb they sent their own claim form for me to complete. I have contacted them 3 times since - by phone (but made contemporaneous notes of the call) - to be told different stories on their length of the investigation process. Started at 28 days, went to 56 days and here we are in June and still not had a response from them. I have said to their call centre staff that if I don't hear from them soon I will take the matter to court. Is that what they're wanting? It seems to me that Thomson have surrounded this issue in a deep blanket of fog, primed their call centre staff to be polite but promise nothing, and have no intention of processing the claim and paying out. Our flight to Punta Cana in March 2011 was delayed by 17hrs 27mins for a technical fault. I have provided robust evidence and yet still haven't heard anything.
What should my next step be? The CAA tell me that it's taking them up to 6 weeks to process claims - and as they have no enforcing strength - should I just bite the bullet and go to the county court?
Thanks

mboo29

BeltonRose wrote: »

Originally wrote to Thomson beginning of Jan 2013. In Feb they sent their own claim form for me to complete. I have contacted them 3 times since - by phone (but made contemporaneous notes of the call) - to be told different stories on their length of the investigation process. Started at 28 days, went to 56 days and here we are in June and still not had a response from them. I have said to their call centre staff that if I don't hear from them soon I will take the matter to court. Is that what they're wanting? It seems to me that Thomson have surrounded this issue in a deep blanket of fog, primed their call centre staff to be polite but promise nothing, and have no intention of processing the claim and paying out. Our flight to Punta Cana in March 2011 was delayed by 17hrs 27mins for a technical fault. I have provided robust evidence and yet still haven't heard anything.
What should my next step be? The CAA tell me that it's taking them up to 6 weeks to process claims - and as they have no enforcing strength - should I just bite the bullet and go to the county court?
Thanks

Send Thomson an NBA giving them 14 days to respond and then raise a court claim. They won't pay out unless you take them to court.

stavros42

BeltonRose wrote: »

Originally wrote to Thomson beginning of Jan 2013. In Feb they sent their own claim form for me to complete. I have contacted them 3 times since - by phone (but made contemporaneous notes of the call) - to be told different stories on their length of the investigation process. Started at 28 days, went to 56 days and here we are in June and still not had a response from them. I have said to their call centre staff that if I don't hear from them soon I will take the matter to court. Is that what they're wanting? It seems to me that Thomson have surrounded this issue in a deep blanket of fog, primed their call centre staff to be polite but promise nothing, and have no intention of processing the claim and paying out. Our flight to Punta Cana in March 2011 was delayed by 17hrs 27mins for a technical fault. I have provided robust evidence and yet still haven't heard anything.
What should my next step be? The CAA tell me that it's taking them up to 6 weeks to process claims - and as they have no enforcing strength - should I just bite the bullet and go to the county court?
Thanks

This is what Thomsons do, its a percentage game with them. I have settled with them, by the way my flight was from punta cana, you're only recourse is the courts that's the only way to get their attention. THE CAA ARE A WASTE OF TIME only a further delaying tactic and their OPINION is not binding in court.

romanby1

stavros42 wrote: »

This is what Thomsons do, its a percentage game with them. I have settled with them, by the way my flight was from punta cana, you're only recourse is the courts that's the only way to get their attention. THE CAA ARE A WASTE OF TIME only a further delaying tactic and their OPINION is not binding in court.

I aggree with stavros42.
We have been persistent with Thomson for a flight delay 2 and a half years ago we submitted the court papers last Feb and they have settled out of court 4 weeks before our court date, 2 weeks before we were going to send the cheque for the hearing fee.
Persistence pays off if you have a good case.

dartsarecool

LULU5779 wrote: »

Submitted MCOL on 24th May 2013
Issued to TUI on 28th May 2013
TUI responded on the 4th June " Intend to Defend all the claim"

I am now feeling a little uneasy about the speedy reply

Snap! Lets just wait and see