Flight delay and cancellation compensation, Thomas Cook ONLY

rabialiones

virgo17 wrote: »

Am I missing something here? TUI is a different company to Thomas Cook.

my documentation states thomas cook airllines, but then it has condor by the side of it, not tui

virgo17

rabialiones wrote: »

my documentation states thomas cook airllines, but then it has condor by the side of it, not tui

Yes Thomas Cook code share with Condor. We had the same on our recent ticket to JFK.

TUI in the UK was formally know as Thomson, easy I guess to confuse with Thomas Cook.

JPears

Yep, I think Tyzap may have had a "moment"

billygoatgriff

Hi.

Can anyone advise me please? Our flight in June from Frankfurt to Anchorage with Condor airlines was delayed due to technical reasons for 24 hrs.

Upon return we filled out the compensation form on Condors website, I understand we should be entitled to 600 Euros each. we received an automated response with a reference number but since then they have ignored us.

At the beginning of September we took our case to the Arbitration board and started a dispute resolution procedure, again we received an automated response, and only asking for more time when contacted and asking us not to contact either themselves or Condor.

where do we take our case from here?



Thanks in advance for any help at all.


Kevin

Tyzap

billygoatgriff wrote: »

Hi.

Can anyone advise me please? Our flight in June from Frankfurt to Anchorage with Condor airlines was delayed due to technical reasons for 24 hrs.

Upon return we filled out the compensation form on Condors website, I understand we should be entitled to 600 Euros each. we received an automated response with a reference number but since then they have ignored us.

At the beginning of September we took our case to the Arbitration board and started a dispute resolution procedure, again we received an automated response, and only asking for more time when contacted and asking us not to contact either themselves or Condor.

where do we take our case from here?



Thanks in advance for any help at all.


Kevin

Hi Kevin,

That sounds strange from an ADR supplier. Which arbitration company did you contact and when was it?

billygoatgriff

Tyzap wrote: »

Hi Kevin,

That sounds strange from an ADR supplier. Which arbitration company did you contact and when was it?

I used the one at the bottom of the Condor website, is it SOP? around the 17th of September.

Tyzap

billygoatgriff wrote: »

I used the one at the bottom of the Condor website, is it SOP? around the 17th of September.

Okay. Well technical faults mean you are due compensation, so it's just a matter of getting them to sort out your claim in a timely manner.

As I have just suggested on another thread, social media can be quite effective so give that a try. Apart from that it's just a case of pushing the airline and Söp as there isn't really anywhere els to go apart from a NWNF solicitor.

Good luck.

DMV

Hi all! We were delayed on a Thomas Cook flight from Heraklion that was scheduled for 10/10/18.Half an hour into the flight the oxygen masks were deployed and a smell of burning throughout the cabin. We were told the pilot had full control of the plane and to keep calm! Eventually it was announced that we would have to land in Athens due to a technical fault- faulty ac unit. We were in the air with masks on for over an hour before we were told it the cabin pressure was safe and we would land in Athens. I have since contacted Thomas Cook who claim the delay was due to WEATHER! Unbelievable, I then sent them another email with supporting documents that were given to us before we left the next night at gone midnight which mentioned the technical fault and faulty ac unit. They ignored my email, so I lodged a complaint with ABTA and had a reply from Thomas Cook the next day saying they were happy with their final decision not to compensate and to contact CEDR, which I have done today.
My questions are these: were you on that flight or know someone who was? Flight no:MT 1179 scheduled to leave on 10th Oct but actually ended up leaving in the early hours of the 12th? If so how have they been dealt with compensation wise? I'm determined to see this through to the bitter end- the audacity of them blaming the weather, it was not a bogstandard delay but also a terrifying ordeal.
Any advice help would be appreciated.

Justice13075

Please post on the Thomas cook thread, and then google and download Vaubans guide and read. Put your flight details into bottonline and euclaim and see what they say.

DMV

Thank you I have hopefully now posted on the correct thread?